Benihana - Maple Grove, MN

Review summary

1. J

   Joshua

   VIP

   Minneapolis

   2 reviews

   2.0

   2 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   This type of dining is about the show experience. The experience we received at our table was watching a line cook make our meal with zero “show”. Benihana experiences have typically been fun and engaging with funny tricks, skills, unique surprises while preparing the meal. Our table had none of that. Even when asked. We watched a line cook tap his spatula a couple times for noise factor followed by ZERO engagement to our table. We ended up watching the table/chef behind us for the “show” of fireballs, volcano onions, flipping shrimp in the air…etc. The adult meals were over prepared ($50 steak well done chopped into bite sized pieces - ick) and the kids meals were not served until we reminded the server about them after the grill had been cleaned. We received ROCK HARD chicken strips, which looked like a raw-hide dog chews, rushed out of the kitchen. We quite literally ordered takeout from the neighboring Chick-Filet and brought it back into the restaurant for the kids meals. We told the restaurant manager about the so-so experience when he checked on our table, who said, as he shifted his attention, “well, we know where we can improve” and he passed over to another area of the restaurant without care. We were celebrating a birthday. The host acknowledged the birthday as we were seated but even after reminding the server and chef about the special day, it was not acknowledged… we could hear several other tables celebrating birthdays with their chef, wait staff. A bummer of an experience for our whole group. It will not be a restaurant we would choose to attend soon.
   

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2. J

   Janel

   Minneapolis

   7 reviews

   2.0

   7 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   We always love Benihana food, they were clearly having an off day...
   

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3. S

   Sabrina

   Minneapolis

   22 reviews

   1.0

   22 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My family has been going to BH for Christmas Day for the last 10 years. We used to have great times there. A new rule was put in place at this location where folks can only dine for 1 hour on Christmas. That’s ridiculous in the first place because how are folks supposed to do a proper meal in one hour? Part of our party had a medical emergency - an elderly member of the family had a fall. The team at BH could care less. Instead they kept coming to the table, which was in the bar, to remind everyone about the time limit. Merry Christmas I guess.
   

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4. A

   Alisa

   Minneapolis

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service, excellent food, the price for wine was high but overall loved the experience.
   

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5. J

   Jayne

   Minneapolis

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Way to expensive for just ok food. The lobster was good. Steak was fatty. They automatically added the 20% tip on table of 4. Service was attentive.
   

   Benihana - Maple Grove, MNResponded 3 days ago

   Hey Jayne, Thanks for taking the time to share your experience at Benihana - Maple Grove, MN. We're glad to hear you enjoyed our lobster and steak, but we're sorry to hear that we didn't meet your expectations in other areas. We strive to provide excellent food and service, and we're sorry we fell short this time. We appreciate your feedback and will certainly take it into consideration as we continually work to improve our guests' experiences. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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6. S

   Steve

   VIP

   Key West

   35 reviews

   5.0

   35 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Christmas dinner at Benihana Maple Grove once again!
   

   Benihana - Maple Grove, MNResponded 3 days ago

   Hi Steve, We're thrilled to hear that you had a great Christmas dinner at Benihana - Maple Grove. It's always a pleasure to serve you and we're delighted that we could make your family's Christmas dinner memorable. Your feedback on our food and service is greatly appreciated and we're grateful for your high ratings. We noticed that you rated us a 4 on value. We always strive to provide the best experience for our guests and we're sorry if you felt that our prices were not representative of the quality of our food and service. We hope to serve you again soon. Warm regards, The Management Team
   

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7. L

   Lisa

   VIP

   Minneapolis

   8 reviews

   5.0

   8 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Chef jorge was wondeeful and sever emmanuelwasgreat
   

   Benihana - Maple Grove, MNResponded 3 days ago

   Hi Lisa, We're thrilled to hear that you had such a wonderful experience at Benihana - Maple Grove, MN! It's fantastic to know that our chef and servers made a positive impact on your dining experience. We noticed your rating on value and we appreciate your feedback. We strive to provide the best quality food and service to our customers and your feedback helps us improve. Thank you for choosing us and we look forward to serving you again soon! Best, The Management Team
   

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8. A

   Allen

   Minneapolis

   4 reviews

   3.0

   4 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food was very good. The service was very good. The prices are exorbitant. The prices do not t equal the value.
   

   Benihana - Maple Grove, MNResponded 5 days ago

   Dear Allen, thank you for sharing your feedback on your recent visit to our location. We're thrilled to hear that you had a good experience. Your comment will be reviewed and taken into consideration for improvement. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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9. M

   Maria

   Minneapolis

   3 reviews

   3.0

   3 reviews

   Dined on December 18, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server Rynie and Chef Jaxon were 5/5. Food was great and we enjoyed the show. However, when we received the bill I was very surprised to see a service charge of $24.80 added to our total on our check for 2 people. Rynie explained it's a charge in which the chef and servers get a portion. She let me know that it's posted up front but to that I'd argue it's very easy to miss when you're waiting in a lobby with 15 other ppl. At that point I had already given the chef a cash tip & set aside a tip for her too so it was very disappointing to see that surprise. Additionally, the service charge nearly washed out the birthday reward and now I'm reconsidering my annual birthday date with my father to Benihana next week. Seems like we can go elsewhere. Somewhere there is no surprise charges and we can tip in cash as we and most servers prefer.
   

   Benihana - Maple Grove, MNResponded on December 19, 2024

   Hey Maria, We're really sorry to hear about your recent experience at Benihana - Maple Grove. We're glad to hear that you enjoyed the food and the show, but we're disappointed to hear about the service charge you received. We understand that it's important to you and we appreciate your feedback about it. Please know that we're taking your concerns into consideration as we strive to improve our services. We hope to have another chance to serve you better in the future. Best, The Management Team
   

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10. J

    Jeff

    Minneapolis

    20 reviews

    5.0

    20 reviews

    Dined on December 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    We had an very entertaining and funny chef. Prepared the food much better than previous experiences.
    

    Benihana - Maple Grove, MNResponded on December 19, 2024

    Hello Jeff! Thank you for your positive review! We're thrilled to hear that you had an entertaining and fun dining experience with our chef. It's always our goal to provide a top-notch preparation and dining experience. We appreciate your feedback about the value, and we're always looking for ways to improve. We hope to have the pleasure of serving you again soon at Benihana - Maple Grove. Best, The Management Team
    

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