Benihana - Maple Grove, MN

Review summary

1. J

   Jeanne

   Minneapolis

   17 reviews

   5.0

   17 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice place for a more special dinner. The food always turns out good and it’s entertaining to watch.
   

   Benihana - Maple Grove, MNResponded 2 days ago

   Thanks for the feedback, Jeanne! We're thrilled to hear that you enjoyed your dinner at Benihana - Maple Grove. It's great to know that our food made a positive impression and that you had a fun time watching us serve it. We appreciate your kind words and look forward to serving you again soon.
   

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2. S

   Sheri

   Minneapolis

   63 reviews

   4.0

   63 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We go to Benihana a couple times a year and always enjoy it. The “show” is entertaining and the food is tasty.
   

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   Benihana - Maple Grove, MNResponded 3 days ago

   Thanks for the feedback, Sheri! We're thrilled to hear that you always enjoy your visits to Benihana - Maple Grove. It's wonderful to know that our entertaining show and tasty food continue to impress you. We strive to provide the best dining experience for our guests and your feedback is greatly appreciated. We look forward to your next visit!
   

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3. B

   Brandy

   Minneapolis

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and food was amazing! We had a great time. I love this restaurant everytime we go!
   

   Benihana - Maple Grove, MNResponded on November 14, 2024

   Hey, Brandy! Thank you for taking the time to leave such a wonderful review! We're overjoyed to hear that you had a great time dining with us and that you loved our food and service. We strive to provide our guests with an amazing dining experience at Benihana - Maple Grove. Your kind words mean a lot to us. We look forward to serving you again soon!
   

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4. H

   Heather

   Cincinnati

   3 reviews

   vip
   2.0

   3 reviews

   Dined on November 12, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   We had a reservation booked for several weeks and still had to wait 40 minutes to get seated. Pretty disappointed in this.
   

   Benihana - Maple Grove, MNResponded on November 14, 2024

   Thanks for the feedback, Heather! We're truly sorry to hear about your experience at Benihana - Maple Grove. It's not the standard we strive to provide. We understand how frustrating it can be to wait, especially when you have a reservation. We appreciate your patience and understanding. Your feedback is crucial in helping us improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to serve you better in the future. Best Regards, The Management Team
   

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5. J

   Juanita

   Minneapolis

   2 reviews

   2.0

   2 reviews

   Dined on November 11, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   The food was very flavorless. We ordered from the chef and from the kitchen. Sushi was delicious.
   

   Benihana - Maple Grove, MNResponded on November 14, 2024

   Dear Juanita! Thanks for visiting us at Benihana - Maple Grove. We're sorry to hear that your dining experience didn't meet your expectations. We take pride in our food and it's disappointing to hear that it was flavorless. We're glad you enjoyed our sushi, but we understand that the overall experience was lacking. We appreciate your feedback and will use it to improve our offerings. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you. Best regards, The Management Team
   

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6. D

   Danya

   Minneapolis

   5 reviews

   5.0

   5 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always a great time. It had been a few years since we have been there. Took all my kids there for a birthday celebration. Our server was great! She sang solo to my girls. Her voice was AMAZING! Only down fall is that there was a service charge that was enormous and I didn’t have an option to tip after paying with my CC. I would have tipped far more than the 20% service charge they auto filled.
   

   Benihana - Maple Grove, MNResponded on November 11, 2024

   Thanks for visiting us, Danya! We're thrilled to hear that you and your kids had a great time celebrating your birthday at Benihana - Maple Grove. It's fantastic to know that you enjoyed the food and the service. We apologize for the inconvenience caused by the service charge. We understand your concern and we're working on improving this aspect. We look forward to serving you again soon.
   

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7. G

   Greta

   Minneapolis

   1 review

   1.0

   1 review

   Dined on November 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible meal. Went here on my grandmas 84th birthday tonight and had a newer chef and the meal was not up to par. Overcooked almost everything, things were cooked in the wrong order. Mentioned it to the manager and she was not helpful
   

   Benihana - Maple Grove, MNResponded on November 9, 2024

   Dear Greta! Thanks for the review. We're truly sorry to hear that your visit to Benihana - Maple Grove on your grandmother's 84th birthday didn't meet your expectations. We always aim to deliver a great experience, and we're disappointed to hear that we fell short this time. Your feedback regarding the meal and service is valuable, and we'll definitely look into these matters. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right.
   

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8. P

   Paul

   Las Vegas

   229 reviews

   vip
   5.0

   229 reviews

   Dined on November 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and a good value. Very entertaining and fun.
   

   Benihana - Maple Grove, MNResponded on November 7, 2024

   Hello Paul! Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our food and found it to be a good value. We strive to provide a fun and entertaining dining experience for our guests, and we're glad to hear that you appreciated that. We look forward to serving you again soon! Best Regards, The Management Team at Benihana - Maple Grove
   

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9. C

   C

   Minneapolis

   39 reviews

   3.0

   39 reviews

   Dined on November 3, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The servers kept trying to get us to box up our food while we were still eating. They definitely try to rush you through this. Also, the “six course” meal supposedly came with ice cream dessert and we were all supposed to get green tea. None of us were offered the tea. It’s definitely a chain so just know that before you go.
   

   Benihana - Maple Grove, MNResponded on November 5, 2024

   Thanks for visiting us, dear guest! We're sorry to hear about your experience with the service and the food. We aim to provide a relaxing dining experience and it's clear we fell short during your visit. We appreciate your feedback and will address these issues with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to serve you better.
   

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10. S

    Shane

    Minneapolis

    6 reviews

    vip
    4.0

    6 reviews

    Dined on November 1, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 3

    Service slow. The people we sat with were weird. Show was average at best. Food was great.
    

    Benihana - Maple Grove, MNResponded on November 4, 2024

    Thanks for the review, Shane! We're thrilled to hear that you enjoyed the food at Benihana - Maple Grove. We strive to provide our guests with a memorable dining experience and your feedback is invaluable. However, we're sorry to hear about the slow service and the unusual behavior of your tablemates. We assure you that this is not the norm at our restaurant and we'll definitely take your feedback into account as we continually strive to improve. We hope to serve you again soon.
    

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