Benihana - Mall of America, MN

Review summary

1. B

   Brad

   Minneapolis

   10 reviews

   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and chef delivered top notch food and service but prices are outrageous now for what they charge and the little portions of food you get. We went to Benihana because we saw on Facebook a $40 dollar meal deal for a 5 course meal. Well the restaurant said there is no such thing as a 5 course meal for $40.00 dollars.
   

   Benihana - Mall of America, MNResponded 1 day ago

   Hey, Brad! Thank you for taking the time to share your experience at Benihana - Mall of America. We're glad to hear that you enjoyed our food and service. We understand your concerns about the pricing and portion sizes, and we appreciate your feedback. We're always looking for ways to improve our offerings and your feedback will be taken into consideration. We hope to have the opportunity to serve you again soon.
   

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2. N

   Natasha

   Minneapolis

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was great, the waiter was too. The cook was a bit messy, food was flying everywhere. I've been to multiple Teppian-style restaurants and the order on which he cooked the food was not good. Normally the food would be cooked together with some placed on different sides of the grill. As the rice is being prepared the other items are slowly cooked until they are brought to the middle of the grill for completion. By the time the other food items were done at this location, the rice was a little cold.
   

   Benihana - Mall of America, MNResponded 1 day ago

   Hi Natasha, Thank you for your feedback. We're glad to hear that you enjoyed your experience at Benihana - Mall of America. We apologize for the mishaps during your visit, specifically the issue with the food preparation and the cleanliness of our staff. Your comments will be taken into consideration as we strive to improve our service. We hope to see you again soon for a more flawless experience. Best, The Management Team
   

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3. L

   Larissa

   Phoenix

   5 reviews

   vip
   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my second time at a Benihana and I really enjoyed myself! The chef was amazing. It was cool to hear that the chef came back to start this location specifically. The food was also amazing. Definitely a great place for groups or a great way to meet strangers if your groups is not big enough for a whole table.
   

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4. C

   Chad

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at the Mall of America Benihana. Nice location. Service was good, and the food was great. Had reservation, and was seated within a few minutes of arrival.
   

   Benihana - Mall of America, MNResponded 2 days ago

   Dear Chad! Thanks for the feedback! We're delighted to hear that you enjoyed your first visit to our Benihana - Mall of America location. It's wonderful to know that you appreciated our location and service. We're also glad that you found the food to be great. We strive to provide our guests with an unforgettable dining experience and your kind words are a testament to our efforts. We look forward to welcoming you back for another enjoyable experience.
   

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5. M

   Marni

   Minneapolis

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Food was fabulous, chef was AMAZING! Server was two thumbs down! She was so slow, our beers came to us warm, 15 min after our girls received their beverages… we never received or were offered refills of our beverages… our salads came out as we were getting our meat from the hibachi.
   

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6. D

   Dan

   Minneapolis

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   After walking by Benihana in the mall for many years and smelling the aromas, I had very high expectations for this restaurant. Instead, the ambiance was not overly special, food and drinks were very average and overly priced, and the service and presentation were very robotic as the gratuity is automatically added to your bill. Needless to say, I will not return.
   

   Benihana - Mall of America, MNResponded 2 days ago

   Dear Dan! Thanks for visiting us at Benihana - Mall of America. We're sorry to hear that your experience did not meet your expectations. We understand that the ambiance, food, and drinks, as well as the service and presentation, were lacking. We're also disappointed to know that you felt our prices were not reflective of our quality. We assure you, these are not the standards we strive for. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and will use it to improve. We hope you'll give us another chance in the future.
   

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7. R

   Richard

   Minneapolis

   1 review

   1.0

   1 review

   Dined on November 17, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   I've had a similar experience previously, so I knew what I was getting myself into. The only reason I came back was because my 14yo daughter wanted to have her bday dinner here. The Manager was very rude, staff does a lackluster job since the 20% gratuity is already mandated on the tab. And we had to ask for the side salad because they forgot, a folk because one was never offered and had to ask several times for refills on our drinks. PLEASE do yourself a favor and go to CRAVE across the hallway, you won't have to pay an arm and leg for good food and great service.
   

   Benihana - Mall of America, MNResponded 7 days ago

   Dear Richard, thank you for sharing your feedback with us. We apologize for the issues you experienced during your visit. We will address these concerns with our team to ensure a better experience for our guests in the future. Please allow us a chance to make things right by reaching out to our team directly. You may reach us by visiting our "Contact Us" page on our website.
   

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8. M

   Michelle

   Minneapolis

   4 reviews

   3.0

   4 reviews

   Dined on November 14, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Waitress so-so. Didn’t bring our rice until after we got all food. We had to ask for it. She was late with drinks & missing when we wanted soy sauce, more drinks, etc. Chef didn’t smile much. Had to ask his name. Had to remind him of shrimp appetizer (I think he forgot). Been here many times & the food is great. Just our service this time sub-par.
   

   Benihana - Mall of America, MNResponded on November 17, 2024

   Hello Michelle! Thank you for your feedback and for being a regular at Benihana - Mall of America. We're glad to hear that you've enjoyed our food in the past. However, we're truly sorry that your service didn't meet your expectations this time. We appreciate your patience and are working on improving our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to provide you with a better experience in the future. Best regards, Benihana - Mall of America, MN Management Team
   

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9. A

   Abby

   Minneapolis

   3 reviews

   5.0

   3 reviews

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful lunch and everyone enjoyed the kindness of the server (in training) and cook. We definitely will be back soon!
   

   Benihana - Mall of America, MNResponded on November 15, 2024

   Hey Abby, we're thrilled to hear that you and your friends had a wonderful lunch at Benihana - Mall of America! It's great to know that our team's kindness and the quality of our food and service were appreciated. We're looking forward to welcoming you back soon for another great dining experience. Thanks for your kind words and high ratings! ❤️
   

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10. A

    Abigail

    Minneapolis

    1 review

    3.0

    1 review

    Dined on November 12, 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 2

    Food was great, but waited 30 minutes to get any drinks to the table.
    

    Benihana - Mall of America, MNResponded on November 14, 2024

    Dear Abigail! Thanks for the review. We're glad to hear that you enjoyed the food at Benihana - Mall of America. However, we're sorry to hear about the delay in serving drinks. We understand how frustrating that can be and we apologize for the inconvenience. We're committed to providing excellent service and your feedback will help us improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you better next time.
    

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