Benihana - Mall of America, MN

Benihana - Mall of America, MN reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Serena

   Minneapolis5 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Overall good- didn’t get ice cream but not the end of the world!
   

   Is this helpful?

2. N

   Nichole

   Minneapolis1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   We had an almost $35 service charge for our table on top of our food and drink prices and tax. This is illegal in MN starting January 1, 2025. When we stated this we were told it was for the experience. Again I said that should be reflected in the prices not as a charge but had to pay it anyway.
   

   Is this helpful?

3. OT

   OpenTable Diner

   Minneapolis1 review

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good meal but menu was more complicated than other hibachi restaurants we’ve been too. More expensive too. The veggies were just onions, mushrooms and zucchini all served separately instead of a nice serving of mixed veggies to go with your whole meal. Made the value seem not as great, in my opinion.
   

   Is this helpful?

4. S

   Shelle VIP

   Minneapolis10 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   our service was amazing. Sadly, there was a table next to us were the woman was quite rude… But our server handled it like a champ! Thank you guys for all you do.
   

   Benihana - Mall of America, MNResponded 1 day ago

   Dear Shelle, Thank you for your kind words! We're thrilled to hear that you had amazing service and that our team handled the situation professionally. While we can't always control the behavior of other guests, we strive to ensure every visit is enjoyable. Your support means a lot, and we appreciate you taking the time to share your experience. We look forward to serving you again soon! 😊🍽️
   

   Is this helpful?

5. H

   Helena VIP

   Minneapolis62 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food was amazing, and the chef and servers were really good. What was odd is that we were charged for service twice, and that doesn’t sound right. I probably will not go back.
   

   Is this helpful?

6. A

   Ayodele

   Minneapolis1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   It was almost like they were doing us the favor letting us dine there. Paid for a 5 course meal and didn’t get two of the added items until I begged and even then the tea was watered down and the scoop of sorbet was a spoonful literally one bite. We didn’t get our white rice until I asked and again, asked, and then it was when we were being given boxes to pack up our just finished cooking food to take it to go. Don’t get me started on beverage service or refills. And then to stand over me and watch me fill out the check/tip! Oh by the way we were celebrating my daughter’s Golden Birthday which I made the reservation for and told them twice again - you guessed it NOTHING! Not even close to worth the money let alone the way we were treated. We should have been paid to dine there.
   

   Benihana - Mall of America, MNResponded 4 days ago

   Dear Ayodele, We’re deeply sorry to hear about your disappointing experience, especially on such a special occasion like your daughter’s Golden Birthday. The service and food quality you described are unacceptable, and we sincerely apologize for the multiple oversights, including the delayed items, watered-down tea, and lack of acknowledgment for your celebration. Your feedback is incredibly important, and we’ll address these issues with our team to ensure they are corrected immediately. We truly regret that we fell short and hope you’ll give us another chance to provide the exceptional experience you expected. Thank you for bringing this to our attention. Best regards,
   

   Is this helpful?

7. OT

   OpenTable Diner

   Minneapolis1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was pretty good, great chef , waiter was not bad at all. But trying to put 9 people at a table, knowing it’s suppose to be 8 persons, so I asked with my party of 7 to buy the seat out , manager said no problem , other two at the table didn’t mind moving which was cool, manager was respectful , but I paid for two seats meaning table of nine. I would like a meal credit sit nine people at one table when other tables were open. One credit Benihana , 8 people to a table not NINE. And then served a lime with a drink advertised as grapefruit on the side & my party of seven didn’t receive ice cream . Sheesh One credit 65$ to an eight hundred dollar bill. # Make it right.
   

   Benihana - Mall of America, MNResponded 6 days ago

   Dear Guest! Thanks for visiting us at Benihana - Mall of America, MN. We're thrilled to hear that you enjoyed our food and the chef's expertise. We apologize for the confusion regarding the seating arrangement and the lack of ice cream for your party. We appreciate your understanding and are working to improve. We hope to welcome you back soon for a better experience.
   

   Is this helpful?

8. K

   Keli

   Richmond4 reviews

   3.0

   Dined on March 10, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Was just ok. As with most organizations now, it's franchised and feels very corporate. Even though I wrote in my reservation notes we were celebrating my daughter's 16th birthday, zero acknowledgement was made and nothing special was offered whatsoever. How disappointing.
   

   Benihana - Mall of America, MNResponded 7 days ago

   Hello Keli, Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Benihana - Mall of America, MN didn't match your expectations. We strive to provide a unique and memorable experience for all our guests, and it seems we fell short during your visit. We appreciate your feedback regarding the communication about your daughter's birthday and we will definitely take this into consideration. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

   Is this helpful?

9. OT

   OpenTable Diner

   Minneapolis1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience nice to bring family dinner and enjoy other events .
   

   Benihana - Mall of America, MNResponded on March 3, 2025

   Dear Guest! Thank you for choosing to dine with us and for taking the time to leave us such a wonderful review. We're thrilled to hear that you and your family had a great experience at Benihana - Mall of America, MN. It's always our pleasure to provide a memorable dining experience for our guests. We look forward to serving you and your family again soon. Best regards, The Management Team
   

   Is this helpful?

10. E

    Erikamarie

    Minneapolis1 review

    5.0

    Dined on March 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Had a great time! Food was great! I couldn’t finish my entire selection but they kept us fed throughout!
    

    Benihana - Mall of America, MNResponded on March 3, 2025

    Thanks for the review, Erikamarie! We're thrilled to hear that you had a great time at Benihana - Mall of America, MN. It's wonderful to know that you enjoyed our food and service. We always strive to ensure our customers are well-fed throughout their meal. We appreciate your feedback and look forward to serving you again soon!
    

    Is this helpful?