Benihana - Lombard, IL

Review summary

1. D

   Deb VIP

   Chicago19 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   We made a reservation on December 29th to celebrate a 70 and 40th bday for 6. We arrived 20 minutes early and said we’d be seated at 6. At 6:10 I asked what was going on and they said they still hadn’t seated 5 o’clock reservations. They had overbooked reservations and taken too many walk in’s. The Gm stated he could ask folks to leave and they were staying really long. As I understand part of that however to not be seated until after 7 pm was crazy bad. One of the couples had a sitter. The place had no where to sit and several other folks with reservations left angry. I too would have left but it was a bday celebration ;( so I was stuck. The food is always good but man the attitude of the gm and hostess staff was awful. As frequent customers it continues to get worse and worse over the last year. It saddens me
   

   Is this helpful?

2. OT

   OpenTable Diner

   Chicago1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was terrible and very slow. The chef was not at all engaging. I’ve been to other hibatchi places and they did more of a show while cooking. The price was also astronomical compared to other hibatchi places. Way too much comparatively
   

   Is this helpful?

3. M

   Margaret VIP

   Chicago32 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone one was awesome and great food! Thank you all for an awesome lunch.
   

   Benihana - Lombard, ILResponded 4 days ago

   Dear Margaret, Thank you so much for your kind words! We're thrilled to hear you had an awesome lunch and enjoyed both the food and service. We appreciate you taking the time to share your experience and can't wait to welcome you back again soon! 😊🍽️
   

   Is this helpful?

4. L

   Liz

   San Francisco2 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   We had to wait over 40 minutes to be seated. Once we were seated, our server returned only once to take our drink order and did not return for the remainder of the meal.
   

   Benihana - Lombard, ILResponded 6 days ago

   Dear Liz, We’re very sorry for the long wait and poor service you experienced. Waiting over 40 minutes and having your server neglect your table is unacceptable, and we truly regret that we let you down. This isn’t the experience we strive to provide, and we appreciate you bringing it to our attention. We’ll address this with our team to ensure it doesn’t happen again. Thank you for sharing your feedback, and we hope you'll give us another chance to deliver the excellent service and experience you deserve.
   

   Is this helpful?

5. D

   Deanna

   Chicago2 reviews

   1.0

   Dined on March 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   I was very dissatisfied with both the food and the service. Our food order was forgotten about and made at the end. Our server (not the chef) was very rude and made the experience not enjoyable. I will not be returning.
   

   Benihana - Lombard, ILResponded 3 days ago

   Deanna, we’re truly sorry to hear about your experience. It's disappointing to know we missed the mark on both service and food quality. Your feedback is invaluable, and we’ll address these issues with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our website.
   

   Is this helpful?

6. OT

   OpenTable Diner

   Chicago1 review

   1.0

   Dined on March 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   The food is very overrated. I will stick to Chi-Tung
   

   Benihana - Lombard, ILResponded 2 days ago

   Dear Guest! We appreciate you taking the time to share your feedback with us. We're sorry to hear that our food did not meet your expectations. We always strive to deliver a top-notch dining experience, and we're disappointed to hear that we missed the mark on your visit. Your comments will be taken into consideration as we continually work to improve our food and service. Thank you for your honesty, we do our best to deliver the best experience. We hope to have the opportunity to serve you again in the future. Best regards, Benihana - Lombard, IL Management Team
   

   Is this helpful?

7. M

   Margaret VIP

   Chicago32 reviews

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love coming to Benihana with the family for our Birthdays and other special holidays.
   

   Benihana - Lombard, ILResponded on March 11, 2025

   Hi Margaret, We're thrilled to hear that you and your family love coming to Benihana - Lombard, IL for special occasions like your Birthdays! It's always a pleasure to make your celebrations memorable. We're glad you enjoyed our food and service. We look forward to serving you again soon. Best wishes, The Management Team
   

   Is this helpful?

8. C

   Claudia

   Los Angeles1 review

   2.0

   Dined on March 9, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Waited over an hour to be seated. I had a reservation at 7:15pm and wasn’t seated until 8:15. Food was alright, they didn’t give us green tea, or ice cream that came with our meal and just overall was not worth the wait. Also they charge more chicken fried rice but they don’t tell you!
   

   Benihana - Lombard, ILResponded on March 10, 2025

   Thanks for the feedback, Claudia. We're truly sorry to hear about your experience at Benihana - Lombard, IL. We understand how frustrating it can be to wait for a table, especially when you have a reservation. We also apologize if our service did not meet your expectations. We value your input and will certainly use it to improve our service and food quality. We hope you will give us another chance to provide a better dining experience. Best regards, Benihana - Lombard, IL Management Team
   

   Is this helpful?

9. A

   Amie VIP

   Chicago3 reviews

   4.0

   Dined on March 9, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We always like Benihana, but were disappointed and quite annoyed that we had to wait more than 45 minutes for our 6:00 reservation.
   

   Benihana - Lombard, ILResponded on March 10, 2025

   Hello Amie, We're truly sorry to hear about your recent experience at Benihana - Lombard, IL. We understand how frustrating it can be to wait, especially when you have a reservation. We're glad to hear that you enjoyed the food and service, but we truly apologize for the delay. We'll certainly take your feedback into account and work on improving our reservation system. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

   Is this helpful?

10. OT

    OpenTable Diner

    Chicago1 review

    1.0

    Dined on March 8, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    Food was in very small portions! Paid $100 for one plate and didn’t even get half a steak! Food under seasoned and they charged for things that the menu states are included! We were rushed out! Sit, eat and go. Not worth it! Save your money.
    

    Benihana - Lombard, ILResponded on March 10, 2025

    Dear Guest! We're truly sorry to hear about your disappointing experience at our Benihana - Lombard, IL location. We take pride in our food and service, and it's disheartening to hear that we didn't meet your expectations. We appreciate your feedback about the portion sizes and the seasoning of our food, as it helps us to improve. We're also sorry about the rush you felt. We strive to provide a relaxing dining experience for our guests, and we regret that we fell short during your visit. Your feedback is valuable to us and will be taken into consideration as we continually work to improve. We hope you'll give us another chance to provide you with the quality experience you expected. Best, The Management Team
    

    Is this helpful?