Benihana - Lombard, IL

Review summary

1. E

   Elsa

   Chicago

   13 reviews

   vip
   4.0

   13 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food & service! A bit expensive but worth it, especially because of the cool little things our chef did to keep us engaged.
   

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2. E

   Elizabeth

   Chicago

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was good, I don’t think it was worth $400 but overall good food and the cooks are outgoing. Our issue was the waiter, she was always hovering over us and then at the end we thought the tip was included in the bill but it wasn’t so she just stood there saying it wasn’t in the bill and after us collecting $30 cash for tip she was still waiting for more.
   

   Benihana - Lombard, ILResponded 1 day ago

   Dear Beth, we're sorry to hear that our team members weren't able to provide you with the service experience you were looking for. We will be sure to pass your feedback on, and we’ll work on improving our guest service in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review and feel free to reach out with further feedback or any questions via our "Contact Us" page on our website.
   

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3. K

   Karin

   Chicago

   24 reviews

   vip
   4.0

   24 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We were at a table with another family. Hard to hear while talking with them. Enjoyed the banter. Large portions of food and brought leftovers home for a yummy breakfast. Loved the theatre of watching everyone watching intently at the chef preparing their meal. Chef was great.
   

   Benihana - Lombard, ILResponded 3 days ago

   Hi, Karin! We're delighted to know that you had a memorable dining experience at Benihana. Thank you for your kind words and we hope to see you again soon!
   

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4. T

   Tiara

   Chicago

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our cook Adan was absolutely amazing! The food was delicious last night, as lately the times I have gone with my family it has been so so, well last night made up for the other experiences. Also our waitress, I don’t remember her name but it was her first night, she did absolutely amazing for it being her first night on a Saturday ! She wasn’t nervous and she jumped right in like she has been doing this forever. She was friendly and smiled a lot , she was quick to get everything we needed and very interactive with the guest! An atmosphere like Beninihanas needs more waitresses like that as it can be very intimidating with the amount of guest on weekends!
   

   Benihana - Lombard, ILResponded 3 days ago

   Dear Tiara, thank you for your positive review! We're delighted to hear that you enjoyed your experience with us and that our chef provided excellent service. We appreciate your feedback and hope to welcome you back soon
   

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5. A

   Andrew

   Chicago

   20 reviews

   5.0

   20 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Went for daughters bday. Everything was excellent. Food, service, chef, etc just fantastic.
   

   Benihana - Lombard, ILResponded 3 days ago

   Hi Andrew! We are thrilled to hear that you had such a fantastic experience at our restaurant. We always aim to provide delicious food and exceptional service, and we're glad that was reflected in your visit. Thank you for your kind words.
   

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6. J

   Jennifer

   Chicago

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food is always delicious and having it cooked in front of you is always fun! There was a little confusion with our order, but we did get everything we paid for. It was well worth the money we paid.
   

   Benihana - Lombard, ILResponded 5 days ago

   Hey, Jennifer! Thanks for your review! We're thrilled to hear that you always find our food delicious and cooked in front of you enjoyable. We do apologize for the confusion with your order, but we're glad it was worth the trouble! We appreciate your understanding and patience. We're looking forward to serving you again soon. Best, The Management Team at Benihana - Lombard
   

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7. J

   Janet

   Chicago

   26 reviews

   vip
   5.0

   26 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They do a great job as always. Went for Thanksgiving and it was wonderful. Other families enjoyed themselves as well. Excellent service and food.
   

   Benihana - Lombard, ILResponded 5 days ago

   Hey Janet! We're thrilled to hear that you and your family had a wonderful Thanksgiving celebration at Benihana - Lombard! It's great to know that our service and food met your expectations. We're so glad that you and your family enjoyed yourselves with us. Thank you for choosing us for your holiday celebration. We look forward to serving you again soon.
   

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8. A

   Aretha

   Chicago

   1 review

   3.0

   1 review

   Dined on November 26, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   I had not been to this restaurant probably in over 10 years, and it does not look like they did any updates on it. Compared to newer Hibachi restaurants with more reasonable prices, the food portion was small. Normally when I do Hibachi, I have plenty leftover. I had no leftovers here. Our chef and server were good.
   

   Benihana - Lombard, ILResponded 7 days ago

   Hello, Aretha! We're sorry to hear that your recent experience at Benihana - Lombard didn't meet your expectations. We appreciate your feedback on our food portion and pricing. We're always striving to provide the best experience for our guests, and your comments will help us improve. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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9. c

   connie

   Chicago

   29 reviews

   vip
   5.0

   29 reviews

   Dined on November 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We've been coming here on our birthday for over 20 years and it NEVER disappoints. My daughter has been the chef 3 times, and it's time we do that again. Love this place
   

   Benihana - Lombard, ILResponded on November 27, 2024

   Thanks for the feedback, Connie! We're thrilled to hear that you've been coming to Benihana - Lombard for over 20 years and that we've never disappointed. We're honored to be a part of your family tradition and look forward to your daughter's chef visits. We appreciate your love for our place and we'll continue to strive to provide the best food and service. We look forward to serving you again on your next birthday.
   

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10. j

    jeanne

    Chicago

    4 reviews

    vip
    5.0

    4 reviews

    Dined on November 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Great food. Very busy. Not a cheap date!! We enjoyed the place
    

    Benihana - Lombard, ILResponded on November 26, 2024

    Hey, Jeanne! Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed our food and had a great time dining with us. We understand that the prices may be a bit high, but we're glad you found the overall experience to be worth it. We look forward to serving you again soon. Best regards, The Management Team at Benihana - Lombard
    

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