Benihana - Las Colinas, TX

Review summary

1. C

   Candace

   Phoenix

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   I booked a reservation for dinner for Christmas as I’ve done every time I have dined at Benihana and I have dined with them before on Christmas and on Thanksgiving and this was the worst experience ever. I arrived at 3:55 for my 4:00 reservation and was told “sorry for the inconvenience but it will be about an hour and a half” I have never heard about there being a long wait with a reservation. Then when we finally got seated it was as if we were rushed to get us in and out. I asked what would be done to accommodate the inconvenience only to have $20 taken off our bill. I usually always enjoy having dinner at Benihana but it will probably be a long time before I go back if ever.
   

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2. f

   fred

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Grossly overbooked. The appointment a waste of effort. 3:30 meant 5:00. The OpenTable process was useless. Benihana management either has no idea of their capability to service or integrity to deal honorably with patrons. Or both. Once seated, it was Christmas Day Benihana quality all the way. It is our fifth year, same day.
   

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3. C

   Carl

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   My only real problem was having a reservation and being told there was an hour wait. This is the 2nd year in a row they were an hour behind! Last year the excuse was short on cooks. This year they had no excuse. I just had to wait.
   

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4. J

   Jana

   VIP

   Dallas

   8 reviews

   3.0

   8 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Christmas Day we had reservations for 2:45 and finally got seated at almost 4:00 Then waited at table for a cook to become available. Did not leave restaurant until 6:00. The food was amazing as always which is why we waited but management needs to do a better job at staffing for the Christmas crowd - or limit the reservations to match the capacity. Waiting for such a long time was not optimal but the food was great and servers were pleasant even though stressed and very busy. I will be back - but not on Christmas Day!
   

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5. H

   Hazel

   VIP

   Baltimore

   10 reviews

   3.0

   10 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   It was overbooked and busy on Christmas Day. Hurry up and wait. Saices too salty
   

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6. ML

   MikeL

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   I highly recommend the sushi and the tuna steak. Soooo good!
   

   Benihana - Las Colinas, TXResponded today

   Thanks for the review, Mike! We're thrilled to hear that you enjoyed the sushi and tuna steak at Benihana - Las Colinas, TX. Your recommendation means a lot to us! We strive to provide the best food and service to our customers, and it's always rewarding to hear when we've succeeded. We appreciate your feedback and look forward to serving you again soon!
   

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7. B

   Brent

   Fargo

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Server Jason was very attentive and food was outstanding.
   

   Benihana - Las Colinas, TXResponded 2 days ago

   Thanks for visiting us, Brent! We're thrilled to hear that you had a great experience at Benihana - Las Colinas. It's wonderful to know that our food met your expectations and that our server provided excellent service. We strive to provide our guests with top-notch service and delicious meals, and your feedback is a testament to our efforts. We look forward to welcoming you back soon.
   

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8. L

   Lupe

   VIP

   Dallas

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and ambiance! Ask for Chef Lu! He is amazing, interacts with everyone with such a great personality! Not to mention a great Chef!
   

   Benihana - Las Colinas, TXResponded 3 days ago

   Thanks for the feedback, Lupe! We're thrilled to hear that you enjoyed the food and ambiance at Benihana - Las Colinas. Our team always aims to provide a memorable dining experience and it's great to know we hit the mark with you. We're glad you appreciated our Chef and his personality. Your kind words are greatly appreciated and we look forward to welcoming you back soon!
   

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9. P

   Pam

   Dallas

   13 reviews

   3.0

   13 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   My husband and I had reservation @ 5:00 to celebrate our 26th wedding anniversary. We were told to have a seat and they would seat us in a few. My husband went to the bar and ordered 1 beer and 1 coconut Mojito. At that point we were informed our table was ready. We sat down and I took a sip out of my drink. I could tell right away that my drink was not a coconut mojito. We informed our waitress and she took my drink back up to the bar. She came back with some kind of milk shake. I finally went back up to the bar and informed them that my drink wasn’t a coconut mojito. He went to say to me how to make it. I told him he shouldn’t be back behind the bar if he don’t know what he is doing. I went to sit back down with my so called Coconut mojito. To be swarmed with nat’s. I finally got manmgt to the table and informed him what happened at the bar and now we are being swarmed with nat’s. The manager offered to put my meal in a Togo container. I told him I haven’t received the rest of my meal. He walked off from me. Also by observing staff and manager’s I saw manager’s going around and taking the menu’s to the front of the restaurant. My opinion only Mangmt should be having his hostess doing that since 5-6 are standing at the front greeting customers. which those could have been take care of by the hostess that aren’t doing much at all. As we were leaving the people that were sitting with us stated they had a nat just flew into their drink. As far as the cook for our table, I believe he need’s some more training in cooking and making sure there isn’t cross contamination. One of the customer’s at our table told the cook she is a vegan and please don’t put her tuna in the steak juice. 12/21/24 4:44pm #50024, 20241226433, $24.90 table 104/1. 12/21@6:21pm #30007 $208.39, 202412211822141. Table 24. Server Sirima. She was very hard to understand. Mgmt could utilize extra hostess by having them walk around helping remove dirty dishes. The Restraunt was not all that busy.
   

   Benihana - Las Colinas, TXResponded 2 days ago

   Hello Pam, We're truly sorry to hear about your recent experience at Benihana - Las Colinas. We strive to provide excellent service and it's clear we fell short in your case. We apologize for the misunderstanding with your drink order and any discomfort caused. Your feedback is invaluable to us and we assure you that we will address these issues to improve our service. We hope you'll give us another chance to make things right. Best regards, Benihana - Las Colinas, TX Management Team
   

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10. C

    Crystal

    VIP

    Dallas

    13 reviews

    5.0

    13 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    John is was an AMAZING chef! I’ve been to Benihana at least 50 times or more through the years so you think it will always be the same. However, John seasoned the food to perfection and added a few more entertainment tricks that refreshed the experience. Thanks for renewing me and husband’s appreciation for the Benihana experience.
    

    Benihana - Las Colinas, TXResponded 3 days ago

    Thanks for the review, Crystal! We're thrilled to hear that you had an amazing time at Benihana - Las Colinas. It's great to know that our chef's expertise has renewed your appreciation for our services. We always aim to make each visit a memorable one, so your feedback is much appreciated. We look forward to your next visit!
    

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