Benihana - Houston - Downtown, TX

Review summary

1. V

   Vicky

   Houston

   13 reviews

   5.0

   13 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was a wonderful holiday experience for office party. Jerry and Estella took excellent care of us!
   

   Benihana - Houston - Downtown, TXResponded 1 day ago

   Thanks for the feedback, Vicky! We're thrilled to hear that you had a wonderful holiday experience with us at Benihana - Houston - Downtown. It's great to know that our team was able to provide excellent service and that you enjoyed our food. We strive to provide the best value for our guests and your feedback helps us to understand where we can improve. We look forward to welcoming you and your co-workers back for more memorable experiences.
   

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2. a

   amberr

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   They forgot to sing happy birthday to my mom.
   

   Benihana - Houston - Downtown, TXResponded on December 15, 2024

   Thanks for visiting us, Amber! We're so glad to hear that you had a great time at Benihana - Houston - Downtown and enjoyed our food. We apologize for the missed celebration of your mom's birthday - we'll make sure to take note of this for future celebrations. We're always aiming for perfection, and your feedback helps us do that. We hope to see you again soon!
   

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3. J

   Jennifer

   VIP

   Denver

   2 reviews

   1.0

   2 reviews

   Dined on December 4, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   No regular on drinks. Never got water asked for. Food was tasteless and did not get what was stated on menu. Very poor quality for price. Restaurant was dirty
   

   Benihana - Houston - Downtown, TXResponded on December 5, 2024

   Hey, Jennifer! We're really sorry to hear about your disappointing experience at our Benihana - Houston - Downtown location. We always aim to deliver a great experience, and we're gutted when we don’t meet expectations. We understand that our service and food quality did not meet your expectations, and we sincerely apologize for that. We take your feedback seriously and will use it to improve our services. We hope you'll give us another chance to make it up to you in the future. Best, The Management Team
   

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4. M

   Maren

   VIP

   Houston

   1 review

   3.0

   1 review

   Dined on November 29, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Normally a very fun experience but the chef barely did any tricks. It was a mild and underwhelming moment.
   

   Benihana - Houston - Downtown, TXResponded on December 2, 2024

   Dear Maren, thank you for your feedback. We're sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. We want every guest's experience to be the best possible, and we work hard to make sure that happens. Please feel free to reach out with further feedback or any questions via our "Contact Us" page on our website.
   

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5. D

   Dana

   Houston

   27 reviews

   5.0

   27 reviews

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server Tori and chef Betty were top notch! Saw to our every needs
   

   Benihana - Houston - Downtown, TXResponded on November 30, 2024

   Thanks for the feedback, Dana! We're thrilled to hear that our team was able to meet your every need. We take pride in our service and it's always rewarding to hear when we've done our best to accommodate our guests. We appreciate your high ratings and look forward to serving you again soon!
   

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6. M

   Magdi

   VIP

   Denver

   1 review

   1.0

   1 review

   Dined on November 22, 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   Service was great. The food was below average to be honest.
   

   Benihana - Houston - Downtown, TXResponded on November 28, 2024

   Hello, Magdi! Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our service. However, we're truly sorry to hear that our food did not meet your expectations. We strive to provide our guests with top-notch dishes and it seems we missed the mark this time. Your feedback is invaluable and will be taken into consideration as we continually work to improve our offerings. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team at Benihana - Houston - Downtown
   

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7. B

   Belen

   Denver

   3 reviews

   5.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jerry and Edgar are awesome! This location treats my family so well every time we go there. Food is always on point. Service is fantastic.
   

   Benihana - Houston - Downtown, TXResponded on November 19, 2024

   Hi, Belen! Thank you so much for your kind words! We're thrilled to hear that you and your family have consistently had a great experience at Benihana - Houston - Downtown. It's wonderful to know that you enjoy our food and service. We strive to provide our guests with a memorable dining experience and your feedback is a great motivation for us. We look forward to serving you again soon! Best wishes, The Management Team
   

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8. S

   Shane

   Dallas

   3 reviews

   4.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   First time going, good and service was good. Not a bad spot for dinner.
   

   Benihana - Houston - Downtown, TXResponded on November 19, 2024

   Dear Shane! Thanks for the feedback! We're thrilled to hear that you enjoyed your first visit to Benihana - Houston - Downtown. It's great to know that our service met your expectations and you found our spot good for dinner. We strive to provide a memorable experience for all our guests, and your review reaffirms the hard work we put in every day. We look forward to serving you again soon!
   

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9. C

   Cullen

   Houston

   2 reviews

   2.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 2

   Food was great but the ambiance and value is not there.
   

   Benihana - Houston - Downtown, TXResponded on November 19, 2024

   Thanks for visiting us, Cullen! We're glad to hear that you enjoyed our food at Benihana - Houston - Downtown. However, we're sorry to hear that the ambiance and value did not meet your expectations. We always strive to provide the best experience for our guests and your feedback is invaluable in this process. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future.
   

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10. B

    Bellenthia

    Houston

    11 reviews

    5.0

    11 reviews

    Dined on November 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    THE GARAGE PARKING WAS VERY EASY TO ACCESS WE HAD A LOVELY TIME EATING, CHATTING AND CELEBRATING OUR FRIEND'S 60TH BIRTHDAY. OUR WAITRESS RAMSEY AND CHEF EDGAR (??) WERE BOTH VERY GOOD AT WHAT THEY DO. BOTH HAD GREAT DRINK AND FOOD RECOMMENDATIONS FOR US TO EXPLORE. FOR SURE WE WILL BE REFERRING YOUR RESTAURANT TO OTHER FRIENDS OF OURS!!! THEY VALIDATED OUR PARKING TICKET
    

    Benihana - Houston - Downtown, TXResponded on November 12, 2024

    Thanks for visiting us, Bellenthia We're thrilled to hear that you had a lovely time dining, chatting, and celebrating your friend's 60th birthday at Benihana - Houston - Downtown. It's great to know that our team made your experience enjoyable and that you appreciated their service. We're also glad you enjoyed our drink and food recommendations. We strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to welcoming you back to our restaurant in the future.
    

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