Benihana - Houston - Downtown, TX

Review summary

1. A

   Alicia

   Houston

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Food was flavorless. Our cook was boring and not entertaining at all. He gave majority of us the wrong food and our waitress sucked as well. We had to wait a while to get a refill on our drinks. The manager came and gave us free coupons for dessert, but we didn’t order dessert! Definitely will not be returning to this location
   

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2. V

   Von

   Kansas City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Sandy and Edwin were amazing!!! Food and service was top tier!!!
   

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3. J

   Janet

   Houston

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Although reservations were made the wait was long. One of the servers was coming back and forth to the front sharing updates on the food left and shortage of cooks with the host. This information was unnecessary as many people were waiting to be seated.
   

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4. P

   Priscilla

   Houston

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was great, our chef was new so he tried to do tricks, price I think is a bit much and we didn’t get all our food in the 6 course meal, we were being pushed out. They forgot to get me a drink but other than that I would probably go again.
   

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5. J

   Jaime

   Mexico City

   6 reviews

   4.0

   6 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great time we spent there celebrating my son’s B-day. The staff were so attentive and the food got thumbs up! Great deal with the parking validation at the garage next door.
   

   Benihana - Houston - Downtown, TXResponded 5 days ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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6. J

   Johnnie

   Houston

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The first time experience was great Very good service and the food was great
   

   Benihana - Houston - Downtown, TXResponded 5 days ago

   We appreciate your kind words! It’s great to know you had a positive experience with us. We can’t wait to serve you again.
   

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7. T

   Theodore

   Houston

   1 review

   1.0

   1 review

   Dined on December 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   no note here aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
   

   Benihana - Houston - Downtown, TXResponded 5 days ago

   Hey Theodore, We're really sorry to hear about your experience. We always aim to deliver a great experience at Benihana - Houston - Downtown, TX, and we regret that we missed the mark this time. We're glad to hear that you appreciated our service, and we'll make sure to work on the points you've highlighted. We hope you'll give us another chance to provide you with the experience you deserve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best Regards, The Management Team
   

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8. V

   Victoria

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time and great food! So fresh. Amazing sushi
   

   Benihana - Houston - Downtown, TXResponded 5 days ago

   We’re so glad to hear you had a great experience! Your satisfaction is our top priority, and we look forward to having you back.
   

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9. J

   Josie

   Kansas City

   1 review

   3.0

   1 review

   Dined on December 26, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   Everything was great — *except the ceiling began dripping down nasty water onto us so my husband had to move seats. His suit jacket, my wrap, and my dress all got ceiling mystery water onto them. Staff just stuck a giant kitchen bucket under it next to me and said “oh, sorry.” I wish I was kidding. It dripped the entire meal. Normal bill, no adjustments.
   

   Benihana - Houston - Downtown, TXResponded 5 days ago

   Dear valued guest, we’re sorry to learn that your visit was less than satisfactory. We take your feedback seriously and would love the opportunity to discuss how we can improve. Please visit our “Contact Us” page on our website to share more details.
   

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10. MD

    MissDC

    VIP

    Washington DC

    19 reviews

    5.0

    19 reviews

    Dined on December 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I celebrated Christmas with a friend and had the most amazing time as Betty prepared a delicious meal for us. The manager even came by and took some photos of us to memorialize the occasion. Christmas at this Benihana is now a second-year tradition for me as a Houston transplant. Thanks as always!
    

    Benihana - Houston - Downtown, TXResponded 5 days ago

    Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
    

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