Benihana - Fort Lauderdale, FL

Review summary

1. A

   Alexis

   VIP

   Fort Lauderdale

   51 reviews

   4.0

   51 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Service was fair. The server does not come around at all to see if you need anything. Also, I think the experience really depends on the chef you get. Some tables had a great chefs (from what I could see and hear). Our chef was not really into it. It was my first time my kids saw hibachi. They liked it a lot but if we had a chef that actually put on a show, it would be that much better.
   

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2. D

   Daniel

   Orlando

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 3

   Waited over an hour to be sat. It would have been fine if they had called me and told me that i didn’t need to come at 7:30 and they needed to push it back. Can’t say that it’s a very pleasant place to be waiting either. Food iñwas good Jeff did a good job.
   

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3. E

   Eurica

   Los Angeles

   7 reviews

   1.0

   7 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was by far the worse experience of any time I’ve ever been to Benihana out of the MANY times I’ve been to this reatauranr for the last 15 years. I will NEVER return to this location and I’ve written a letter to the President, Manny Hilario, to let him know as well!
   

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4. C

   Cristian

   Columbus

   9 reviews

   3.0

   9 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Took over 90 minutes to get food served. Continuously forgot to bring items from our order. Very expensive!
   

   Benihana - Fort Lauderdale, FLResponded 1 day ago

   Hello Cristian, We're truly sorry to hear about your experience at Benihana - Fort Lauderdale, FL. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We always aim to provide excellent service and delicious meals, and we're sorry to hear that we fell short during your visit. We appreciate your feedback and will certainly take your comments into consideration as we continuously strive to improve our service. We hope you'll give us another opportunity to serve you better in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, The Management Team
   

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5. M

   Michael

   Orlando

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   The service was horrible. The chef was working at the table next to us, when he was finished he came over to our table that was an hour plus later. They made multiple mistakes on the order it was a joke.
   

   Benihana - Fort Lauderdale, FLResponded 1 day ago

   Thanks for the review, Michael. We're truly sorry to hear about your recent experience at Benihana - Fort Lauderdale, FL. It's our goal to provide exceptional service and it's clear we missed the mark during your visit. We take your feedback seriously and will address the issues you've raised with our team. We hope you'll give us another chance to show you the true Benihana experience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best, The Management Team
   

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6. R

   Ryan

   Fort Lauderdale

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   Unfortunately there were many concerns. First the restaurant was filthy, food and trash all over the dining room, and the rest rooms were worse. Our bill had many errors, and food was prepared incorrectly for what was ordered. Haven’t been in a few years, and won’t be back. They need better sanitation standards.
   

   Benihana - Fort Lauderdale, FLResponded 1 day ago

   Hey Ryan, we're truly sorry to hear about your recent experience at Benihana - Fort Lauderdale, FL. It's disappointing to hear that we didn't meet your expectations on this occasion. We take cleanliness and food preparation very seriously and we apologize for the state of our restaurant in which you found us. We will certainly address these issues with our team. We hope you will give us another chance to provide the high-quality dining experience you should expect from us. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best Regards, The Management Team
   

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7. G

   Gareth

   Manchester

   13 reviews

   4.0

   13 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   We booked but had to wait 30 minutes-it was chaotic. We then sat down which was fine but the chef wanted to move as the grill wasn’t clean so we got up again. Food was great. Payment machines then not working so move chaos and the staff seemed overwhelmed. Pointless valet parking arrangement in place
   

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8. P

   Pam

   VIP

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Our reservation was at 6:30 we were seated at 7:05pm with no acknowledgment they were late. Had a large party that had taken over the restaurant and they were standing and moving table to table. The restaurant lost control of this group it was loud and not appropriate for this group to be up walking around and loud. Our meal was delayed due to all of this. Finally our chef appeared and he was friendly but crazy he laughed hysterically at everything and paid no attention to detail most of us got the wrong food or he added additional food without care. We asked for yum yum sauce and he made us serve ourselves by handing over the bucket. The smoke from the table was not going up properly into the vent and people complained at the other end and he laughed and blew the smoke towards them. Really not funny! Probably one of the worst experiences we have ever had at a restaurant. Do not think there was a GM on duty as the restaurant was literally out of control! This was on Friday December 27th.
   

   Benihana - Fort Lauderdale, FLResponded 1 day ago

   Thanks for the feedback, Pam. We're deeply sorry to hear about your recent experience at Benihana - Fort Lauderdale, FL. It's clear that we didn't meet your expectations, especially with the delay and the chaos that ensued. We understand how frustrating that must have been for you and your party. We're taking your comments seriously and will use them to improve our service. We hope you'll give us another chance to make it right. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, The Management Team
   

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9. C

   Charles

   Fort Lauderdale

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Our reservation was for 7:30pm. Didn’t get seated until 9pm. It was quite obvious that they were under staffed since the manager was waiting tables and the armed security guard was serving drinks. Other people with reservations left. The restaurant should not have taken reservations and should have told us from the beginning that it would take hours to get a cook (got there 7:20 - left 10:30). The meat was dry and the portions were very small. This turned out to be a very expensive bad experience and I won’t be back to Benihana again (definitely not that location).
   

   Benihana - Fort Lauderdale, FLResponded 1 day ago

   Thanks for the review, Charles. We're sorry to hear about your experience at Benihana - Fort Lauderdale, FL. We understand that waiting can be frustrating, especially when you have a reservation. We apologize for the delay and the inconvenience it caused you. We also regret that the food did not meet your expectations. We take your feedback seriously and will address these issues with our team to improve our service. We hope to have the opportunity to serve you again in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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10. D

    Donna

    VIP

    Atlanta Metro

    5 reviews

    1.0

    5 reviews

    Dined 6 days ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    Absolute worst dining experience … open table reservation for 6:30 pm- was seated 45 mins later and did not receive 1st course until 8pm. Soft drink not delivered till second course after second request. Got up from table to seek server for water refill - could not find them. Asked another server for water - said he would find server. Never received water. Bought and paid for Emperor’s Feast but never received included green tea or ice cream for dessert. No toilet paper in women’s rest room. Very poorly managed restaurant. Water view is lovely, noise level is very high and hibachi food was good when finally received.
    

    Benihana - Fort Lauderdale, FLResponded 1 day ago

    Hey Donna, We're really sorry to hear about your recent experience at Benihana - Fort Lauderdale, FL. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We understand how frustrating it can be to wait for your meal and not receive the service you deserve. Your feedback about the reservation and service is crucial for us to improve. We're taking your comments seriously and working on improving our service. We hope you'll give us another chance to make it right. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best, The Management Team
    

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