Benihana - Farmington Hills, MI

Review summary

1. T

   Tina

   Detroit

   22 reviews

   1.0

   22 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Reservation was at 630 and they didn’t seat us until almost 830. Was a birthday party that was sullied with delays. The food was salty and heavily peppered. I had to tell the cook several times less seasoning.
   

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2. S

   Satin

   Detroit

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waiter was amazing and the food was good! Had a great time there!
   

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3. B

   Brittany

   Detroit

   8 reviews

   2.0

   8 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food was good server was too busy so their was a lot of errors and things took a long time to get but once i finally received it everything was good.
   

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4. d

   dennis

   Detroit

   11 reviews

   1.0

   11 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Took my 5 grandchildren there for dinner which took from 6:16 to 8:30!! Afternoon waiting 20 minutes for the waitress to great us. Then after soup and salad waited 50 minutes for the chef to start preparing our food. After numerous complaints to the manager I was told their system had a glitch which caused the delay.
   

   Benihana - Farmington Hills, MIResponded today

   Thanks for the review, Dennis. We're truly sorry to hear about your experience at Benihana - Farmington Hills, MI. We understand how frustrating waiting can be and we apologize for the delay you experienced. We also regret that you felt our service did not meet your expectations. We assure you that we are working on improving our service times to provide a better dining experience. We appreciate your patience and understanding. We hope to have the opportunity to make it up to you in the future. Best regards, Benihana - Farmington Hills, MI Management Team
   

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5. T

   Tony

   VIP

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and place to connect with my adult children
   

   Benihana - Farmington Hills, MIResponded today

   Thanks for visiting us, Tony! We're thrilled to hear that you enjoyed the food and found our place to connect with your adult children. We understand that value is a concern and we appreciate your feedback. We're always working on improving our services and your feedback helps us do that. We hope to see you again soon at Benihana - Farmington Hills, MI.
   

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6. C

   Casey

   VIP

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Portions smaller than normal, burnt food, slower service.
   

   Benihana - Farmington Hills, MIResponded 1 day ago

   Thanks for the review, Casey. We're sorry to hear that your experience at Benihana - Farmington Hills, MI did not meet your expectations. We understand your concerns about the portion sizes and the food being cooked to your preference. We're also sorry to hear about the slower service you received. We strive to provide excellent service and food, and we're disappointed when we don't meet those expectations. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to provide a better dining experience. The Management Team
   

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7. T

   Tiera

   Detroit

   10 reviews

   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect for date night. They ket us sit at the steakhouse just us two because thats where we wanted to sit and there weren’t any other people to sit.
   

   Benihana - Farmington Hills, MIResponded today

   Thanks for the feedback, Tiera! We're thrilled to hear that your date night at Benihana - Farmington Hills, MI was perfect. It's always our pleasure to accommodate our guests' preferences. We're glad you enjoyed the food and service. We appreciate your ratings and your understanding in choosing to sit together. We look forward to serving you again soon!
   

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8. H

   Herbert

   Detroit

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As usual, Service was excellent and food was fantastic!!
   

   Benihana - Farmington Hills, MIResponded 3 days ago

   Hey Herbert, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the food and found our service excellent. It's always a pleasure to serve you at Benihana - Farmington Hills, MI. We look forward to your next visit. Best Regards, The Management Team
   

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9. D

   Douglas

   Detroit

   27 reviews

   5.0

   27 reviews

   Dined on January 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to celebrate birthday's! Great food and entertainment.
   

   Benihana - Farmington Hills, MIResponded 6 days ago

   Hello Douglas, We're thrilled to hear that you chose Benihana - Farmington Hills, MI for your birthday celebration! It's wonderful to know that you enjoyed our food and entertainment. We strive to make every occasion memorable and it's always great to hear when we've succeeded. We look forward to serving you again soon. Best Regards, The Management Team
   

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10. M

    Michele

    Chicago

    2 reviews

    3.0

    2 reviews

    Dined on January 12, 2025

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 2

    The food is good but the restaurant isn’t well kept. There were large cobwebs hanging from the ceiling by our table, the bathroom had no toilet paper and the trash cans were overflowing.
    

    Benihana - Farmington Hills, MIResponded 7 days ago

    Thanks for visiting us, Michele. We're glad to hear that you enjoyed our food at Benihana - Farmington Hills, MI. We apologize for the inconvenience you experienced regarding the cleanliness of our restaurant. We will take your feedback into account as we strive to provide the best experience for our guests. We hope to serve you again soon.
    

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