Benihana - Farmington Hills, MI

Review summary

1. J

   Jason

   Detroit2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as usual. Service and food great as usual.
   

   Is this helpful?

2. P

   Paris

   Detroit5 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   This was the worst experience I have ever encountered at Benihana in all of my years dining here for special occasions. We were treated poorly, unjust, and disregarded. The service was bad that it was laughable. We were celebrating my Husband's birthday and I was reluctant to choose Benihana Farmington Hills as the location to celebrate such a joyous occasion. Our reservation was at 8:00 PM. We were seated at a dirty table...the table was so dirty that I had to ask the waitress for a wet napkin to clean where I was sitting. I informed her that it was my Husband's Birthday and I would like the Benihana Birthday celebration song for him. At the end end of our dinner she came out with a bowl of ice cream without her team, the drum, or the tambourine for the birthday song. Instead, our waitress rushed through a half way decent happy birthday greeting. When expressed my disappointment to her, she brushed it off and stated that everyone was going home so she couldn't do it then walked off mocking me. Meanwhile, there were 3 staff members just hanging out at a table talking waiting for patrons to finish eating so that they clear tables. Just downright unacceptable. That's that. Then there was hair in my daughter's food. I didn't bring it up to the waitress because I didn't want to be mocked. I went directly to the manager who seems irritated that I was speaking to her. She did not check or follow up with our family at all. At one point, the chef left the table because he forgot something in the kitchen. The bathrooms were also dirty. Again, I've frequented this location for years on end and it's severely declining. The experience was awful today the least. The only reason I was ended up here is because that's where my kids wanted to treated their Father for his birthday. I rushed back from Traverse City, Michigan for an unsatisfactory experience on a meaningful day. Unacceptable and disgusting. Don't take my word for it, go see for yourself and report back.
   

   Benihana - Farmington Hills, MIResponded 1 day ago

   Dear Paris! We are truly sorry to hear about your terrible experience at Benihana Farmington Hills, especially on such a special occasion. What you described is unacceptable, and we deeply regret that we let you down during your husband's birthday celebration. From the dirty table, rushed and disrespectful service, mishandled birthday celebration, to the hair in your daughter's food and dirty bathrooms—this is far from the high standard we strive to uphold. Your frustration and disappointment are completely understandable, and we sincerely apologize for how you were treated. We’ll be addressing these serious issues with our team to ensure this doesn’t happen again. We deeply regret that your special day was marred by this experience and appreciate you sharing your feedback.
   

   Is this helpful?

3. W

   Wendy

   Detroit5 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Benihana, Farmington Hills MI. Lindsey was our server and Victor was our Chef. They are both AMAZING. We felt like we hit the jackpot getting them both tonight! The chicken fried rice was PERFECT. Sometimes the chefs cook the rice crispy, definitely not the case tonight. Like I mentioned, Victor is the BEST.
   

   Benihana - Farmington Hills, MIResponded 1 day ago

   Dear Wendy, We’re so thrilled to hear about your amazing experience at Benihana Farmington Hills! Lindsey and Chef Victor sound like true stars, and it’s fantastic that they made your evening feel like a jackpot win! We’re glad Chef Victor nailed the chicken fried rice and delivered the top-notch experience you expect. Thank you for sharing your kind words—we’ll be sure to pass along your compliments to Lindsey and Victor. We can’t wait to welcome you back for another incredible meal!
   

   Is this helpful?

4. G

   Gabby VIP

   Detroit19 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I truly enjoyed my Lent experience at Benihana. Chef Adama made the tuna steak and Seafood Diablo, and both were amazing. Another table near us even asked what we ordered as they were leaving, wishing they had chosen the same dishes. Our server, Bintou, was very personable and refilled our drinks right away. I would definitely come back and request both of them!
   

   Is this helpful?

5. A

   AJ

   New York City1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is the excellente. Wait time may vary so keep in mind.
   

   Is this helpful?

6. L

   LaShawn

   Detroit3 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   The Benihana experience isn’t what it used to be. The chefs are very quiet now with little guest interaction.
   

   Benihana - Farmington Hills, MIResponded 5 days ago

   Dear LaShawn, Thank you for sharing your feedback. We’re sorry to hear that your recent experience didn’t live up to the interactive and lively atmosphere Benihana is known for. Our chefs aim to create a fun and engaging experience, and we regret that this wasn’t reflected during your visit. We appreciate you bringing this to our attention and will work with our team to enhance guest interaction moving forward. We hope you'll consider giving us another chance to provide the full Benihana experience you remember. Thank you again for your feedback. Best regards,
   

   Is this helpful?

7. C

   Cherie

   Chicago3 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed my food. Andres?? is a great cook. I had a new server, who was also really nice and efficient.
   

   Benihana - Farmington Hills, MIResponded 5 days ago

   Dear Cherie, Thank you for sharing your wonderful experience! We’re thrilled to hear that you enjoyed your meal and had a great time with Chef Andres—he’ll be excited to know you appreciated his cooking. It’s also fantastic that your new server provided nice and efficient service. We truly appreciate your feedback and look forward to welcoming you back for another delicious meal and excellent service soon! Best regards,
   

   Is this helpful?

8. J

   Jacob

   Detroit1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   The service was terrible. It took 2hrs before we got our food. The food was nasty. They messed the order up twice. On top of everything when it was time to go the waiter left the bills on the other table and never came back to give ppl to go boxes or bills. We had to get up n go get our own boxes. Never going there again.
   

   Benihana - Farmington Hills, MIResponded 6 days ago

   Hi Jacob, We're truly sorry to hear about your recent experience at Benihana - Farmington Hills, MI. It's disappointing to know that we didn't meet your expectations, especially with regards to the service and food quality. We take your feedback seriously and will address these issues with our team to ensure they don't happen again. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

   Is this helpful?

9. OT

   OpenTable Diner

   Detroit1 review

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Chef made sure everything was perfect! Only issue we had to move tables due to the table burning the food and they gave us a $35 discount off of the bill waitress was super nice and make sure we were taken care of!
   

   Benihana - Farmington Hills, MIResponded on March 11, 2025

   Dear Guest! Thanks for the feedback! We're glad to hear that you enjoyed your meal and felt taken care of by our staff. We apologize for the inconvenience caused by the fire in your table. We appreciate your understanding and are glad that the issue was resolved quickly. We hope to serve you again soon. Best, Benihana - Farmington Hills, MI Management Team
   

   Is this helpful?

10. C

    CJ VIP

    Central Coast13 reviews

    4.0

    Dined on March 8, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    Benihana is usually a bit noisy, so I expected that. Our chef, Victor, was FABULOUS!! He was kind, funny, and engaging. More importantly, his food was DELICIOUS! The servers were also fabulous!
    

    Benihana - Farmington Hills, MIResponded on March 10, 2025

    Hey CJ, thank you for taking the time to leave us this amazing review! We're thrilled to hear that you had a fantastic experience with our chef and servers. It's always our goal to provide delicious food and a memorable experience at Benihana - Farmington Hills, MI. We noticed that you found the noise level a bit high. We appreciate this feedback and will certainly look into it to improve the overall dining experience for our guests. We look forward to serving you again soon!
    

    Is this helpful?