Benihana - Encino, CA

Review summary

1. S

   Susie

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   We love Benihanas! We usually have a wonderful experience unfortunately this time we were taken aback by the filthy floor and substandard service. We went on a busy night so I hate to leave a bad review but the restaurant also ran out of ice cream by 9pm. Additionally, our cook forgot to serve me rice and forgot to serve chicken to another party at our table. The floor should at least be cleaned in between parties. I hope to go back and have a better experience.
   

   Is this helpful?

   Report
2. M

   Maria

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   I had a wonderful Christmas dinner and the server and the chef were really busy.
   

   Is this helpful?

   Report
3. J

   John

   VIP

   Philadelphia

   19 reviews

   5.0

   19 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We come on Christmas every year and David was by far the best chef we’ve had! We loved his personality and energy, and as always, the food was excellent! 
   

   Is this helpful?

   Report
4. L

   Lauren

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Our chef was fantastic: considerate and wonderful and funny. However, we had a reservation and still had to wait 50 minutes to be seated. We understand it’s a holiday but the wait was tough with three young kids. Our server seemed harried—she was very sweet but got orders wrong and forgot items altogether. Members of our party were given dirty forks. Fortunately, we weren’t charged for the missed items. So overall the food and chef were great, but the management clearly needs more servers for bigger holidays.
   

   Benihana - Encino, CAResponded 1 day ago

   Hi Lauren, Thank you for taking the time to share your experience at Benihana - Encino, CA. We're thrilled to hear that you enjoyed the chef and food. However, we're sorry to hear about the wait and the oversight with your orders. We understand how frustrating that can be and we apologize for any inconvenience. We strive to provide excellent service to all our guests, regardless of the occasion. We appreciate your understanding and patience, and we're glad to know that it didn't impact your overall experience. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

   Is this helpful?

   Report
5. E

   Eric

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   First time that I ordered the filet mignon and scallops where the filet was fatty. There were 4 pieces that I couldn’t even chew. The meal definitely wasn’t worth the price!
   

   Benihana - Encino, CAResponded 1 day ago

   Hello Eric, We're sorry to hear about your recent experience at Benihana - Encino, CA. It's disappointing to hear that our filet mignon and scallops didn't meet your expectations. We always aim to deliver a great experience, and we regret that we fell short this time. We appreciate your feedback and will certainly discuss your comments with our culinary team to ensure we improve our food quality. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Encino, CA Management Team
   

   Is this helpful?

   Report
6. V

   Veronica

   Los Angeles

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 2

   We had a reservation but had to wait. After waiting about 20 minutes, it took another 20 minutes for the chef/cook to get there. He was rushing through the meal, overcooked both steaks. We had one remade. We've been coming there for years even on a busy night this service was poor. Our actual server was great, the cook, not at all.
   

   Benihana - Encino, CAResponded 2 days ago

   Thanks for visiting us, Veronica. We're truly sorry to hear about your recent experience at Benihana - Encino, CA. We always aim to deliver a top-notch experience, and we're disappointed to hear that we fell short during your visit. We understand your frustration with the wait time and the overcooked steak, and we sincerely apologize for any inconvenience caused. We're glad that our server was able to provide you with good service, but we understand that the overall experience fell short. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right in the future. Best regards, Benihana - Encino, CA Management Team
   

   Is this helpful?

   Report
7. A

   Alexis

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Made a reservation for 6:30 and wasn’t seated until an hour later
   

   Benihana - Encino, CAResponded 3 days ago

   Hello Alexis, We're sorry to hear about the delay in seating you. We understand how frustrating that can be and we sincerely apologize for the inconvenience. We are taking your feedback into account as we continually strive to improve our service. We hope to have the opportunity to serve you again and provide a more seamless experience. Best Regards, The Management Team
   

   Is this helpful?

   Report
8. J

   JoAnna

   Los Angeles

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   With a reservation the wait time was horrible. Reservation was for 7:15 did not get seated until 8:30. Lobby was crowded it felt as if they overbooked.
   

   Benihana - Encino, CAResponded 4 days ago

   Hi JoAnna, We're truly sorry to hear about your experience at Benihana - Encino. We understand how frustrating it can be to wait for a table despite having a reservation, and we apologize for the inconvenience caused. We strive to provide efficient service and it's clear we fell short during your visit. We appreciate your feedback and will certainly use it to improve our reservation system and service. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

   Is this helpful?

   Report
9. D

   Diana

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious! Everything was prepared perfectly and the service was 10/10. Will definitely return.
   

   Benihana - Encino, CAResponded 4 days ago

   Thanks for visiting us, Diana! We're thrilled to hear that you enjoyed your experience at Benihana - Encino. It's great to know that our preparation and service met your expectations. We always strive to provide our guests with the best dining experience possible. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
10. L

    Louise

    Los Angeles

    1 review

    3.0

    1 review

    Dined 6 days ago

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3

    This was quite a disappointing experience. The only things that were okay were the soup and the ice cream. The salad was terrible, the main entry was not worth the money at all. The filet mignon had an aftertaste and lacked spices. The chicken was horrible, was not what was ordered, was overcooked and lacked in spices. The salmon lacked spices and was overcooked. Totally not worth the $190 we had to pay for. I would have had a much better meal at the Daily Grill for way less money. What a mistake this was.
    

    Benihana - Encino, CAResponded 4 days ago

    Hello Louise, We're truly sorry to hear that your experience at Benihana - Encino didn't meet your expectations. We strive to provide our guests with delicious food and value, and we're disappointed to hear that we fell short this time. Your comments regarding the salad, filet mignon, chicken, and salmon have been noted and will be shared with our culinary team for review. We appreciate your feedback and hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team
    

    Is this helpful?

    Report