Benihana - Dulles, VA

Review summary

1. S

   Stacy

   Raleigh1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Not the best day for the restaurant as a whole. Most days I can give a 4 or 5 star but today was not their day in terms of food or service.
   

   Benihana - Dulles, VAResponded 2 days ago

   Dear Stacy, Thank you for your honest feedback. We sincerely apologize that your experience did not meet the usual standard of quality and service that you’ve come to expect from us. We appreciate your patience and understanding, and we will certainly address the concerns you’ve mentioned regarding food preparation and attentiveness. Your input helps us improve, and we truly hope to provide you with the exceptional experience you deserve on your next visit. Thank you for giving us another chance!
   

   Is this helpful?

2. L

   Lisa VIP

   Washington DC10 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Fun experience. Staff very friendly. Very expensive. $500 for 3 adults and 3 kids. Each adult had one cocktail. Due to price prob won't be back for a while.
   

   Benihana - Dulles, VAResponded today

   Hi Lisa, thanks for sharing your experience! We’re glad to hear you enjoyed the friendly staff. We understand that pricing can be a concern and appreciate your feedback. We’re always looking for ways to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our website.
   

   Is this helpful?

3. C

   Cindy

   Washington DC6 reviews

   1.0

   Dined on March 10, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Service was terrible. Had to keep asking for tea, salad and soupl. "Chef" kept making errors, did not cook to order. When I asked for very little teryaki sauce he poured a lot on the side. I stated that it was too much and the proceeded to mix the chicken with all of that sauce. They could not even get the orders straight including the dessert.
   

   Benihana - Dulles, VAResponded on March 12, 2025

   Thanks for the review, Cindy. We're really sorry to hear about your experience at Benihana - Dulles, VA. It's clear that we didn't meet your expectations in terms of service and food quality. We take your feedback seriously and will use it to improve. We hope you'll give us another chance to provide a better dining experience. Best regards, Benihana - Dulles, VA Management Team
   

   Is this helpful?

4. R

   Rashawn VIP

   Cancun2 reviews

   1.0

   Dined on March 9, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Bad experience won’t be back the customer was not fair they was t welcoming and friendly at all
   

   Benihana - Dulles, VAResponded on March 10, 2025

   Hey Rashawn, we're really sorry to hear about your recent experience at Benihana - Dulles, VA. We strive to make every guest feel welcome and valued, and it's clear we missed the mark during your visit. We appreciate your feedback and will certainly take it into account as we continuously work to improve our service. We hope you'll consider giving us another chance in the future. Best regards, The Management Team
   

   Is this helpful?

5. A

   Alexander

   Washington DC1 review

   1.0

   Dined on March 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   The food was horrible as the ingredients used were terrible. For the price, there are much better options available.
   

   Benihana - Dulles, VAResponded on March 10, 2025

   Thanks for the review, Alexander. We're sorry to hear that you didn't enjoy your meal at Benihana - Dulles, VA. We take pride in our culinary offerings and it's disappointing to know that we fell short during your visit. We also apologize for the high pricing. We will certainly take your feedback into account as we continually strive to improve our offerings and services. We hope you'll give us another chance to impress you with our food and service. Best regards, Benihana - Dulles, VA Management Team
   

   Is this helpful?

6. M

   Maddison VIP

   Greater Boston1 review

   1.0

   Dined on February 16, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We went to the Dulles location to enjoy a nice hibachi style dinner. We made a reservation for 7pm, the did not take us til 7:30 which we were willing to look past until our service was below a 1 star. We had to order drinks multiple times from the same server because he forgot our order. He then didn't bring drinks and we had to ask multiple times. Then, our chef was trying to flag him down since our table needed service and no one would come over. On top of that, I had to be the one to get up and tell a server that we had empty drinks and had not had service since when we first sat down. We never received parts of our ordered food, drinks missing and overall TERRIBLE service. Then I finally got my water with food floating in it. Absolutely unacceptable. I finally went over to talk with a manager. I told her everything and she did absolutely nothing about it. Nothing. I would never go back there or ever recommend that location. Not even to someone I hate. It was truly that bad.
   

   Benihana - Dulles, VAResponded on February 17, 2025

   Thanks for the review, Maddison. We're truly sorry to hear about your experience at Benihana - Dulles, VA. It's disappointing to know that we didn't meet your expectations in terms of service and food. We take your feedback seriously and will use it as an opportunity to improve. We hope to have the chance to serve you better in the future.
   

   Is this helpful?

7. E

   Ebony

   Orlando4 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   The only things that were of concern is my dinner time was 9pm and we didn’t get a table until 25 mins later. My party and I stood around the front desk and bar until seated. It was hotter inside more so than usual. Even though the reservation was later in the evening and we finished late I still expected to he able to take a photo to commemorate the evening and was told the machine wasn’t working. I asked if a photo could be taken and the waitress went to the back for the camera then came back and said it wasn’t working. Wouldn’t that have been something she would have known prior to me asking? You would think management would alert the servers as to not get the hopes of guest up so I feel that excuse was a cop out. All in all the evening was good, we sat with 2 other couples who were pleasant, we even shared a few laughs. I’ll definitely be back but they definitely have to work on a few things.
   

   Benihana - Dulles, VAResponded on February 17, 2025

   Hey Ebony, Thanks for your feedback. We're glad you enjoyed your time at Benihana - Dulles, VA. We apologize for the wait and the issue with the camera. We're sorry for any disappointment caused and assure you we're looking into it. We appreciate your understanding and hope to serve you again soon.
   

   Is this helpful?

8. K

   Kaos

   Washington DC1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Our reservation was at 7:15 didn’t get seated until 8:30. Food didn’t come for another 45 min. We didn’t eat until 9:30 the whole entire table.
   

   Benihana - Dulles, VAResponded on February 15, 2025

   Dear Kaos, We sincerely apologize for the long wait times you experienced during your visit. We understand how frustrating it must have been to wait so long for your table and food, and this is not the level of service we strive to provide. Your feedback is extremely valuable, and we will be reviewing our reservation and kitchen processes to ensure better efficiency in the future. We truly regret that we didn’t meet your expectations and would love the opportunity to make things right. Please reach out to us at oue website so we can address your concerns directly. Thank you for bringing this to our attention. We appreciate your feedback and hope to have the chance to provide you with a much better experience in the future. Best regards, The Management Team
   

   Is this helpful?

9. W

   Weldon

   Washington DC4 reviews

   5.0

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Both the food and the service were SUPERB!!! Me and my family had a great time.
   

   Benihana - Dulles, VAResponded on February 10, 2025

   Hello Weldon, Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you and your family had a great time at Benihana - Dulles, VA. It's wonderful to know that our food and service met your expectations. We strive to provide our guests with exceptional experiences, and your feedback is a testament to our efforts. We look forward to welcoming you and your family back for more enjoyable dining experiences. Best Regards, The Management Team
   

   Is this helpful?

10. C

    Charlie

    San Diego2 reviews

    5.0

    Dined on February 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We brought the family back this year to celebrate birthdays in January. The experience was delightful and Luis put on an excellent display of culinary entertainment that thrilled the grandchildren. Food was delicious and service by both Luis and Edwin was top notch. Very happy we dined here and the food combined with the experience made it all the more special. Thank you to Luis and Edwin for an excellent time.
    

    Benihana - Dulles, VAResponded on February 5, 2025

    Hello Charlie, We're thrilled to hear that you and your family enjoyed your birthday celebration at Benihana - Dulles, VA! It's wonderful to know that our culinary entertainment and food made your experience memorable. Your kind words about our service are greatly appreciated. We strive to provide a top-notch dining experience, and it's heartening to hear that we hit the mark during your visit. We look forward to welcoming you back for more celebrations in the future. Thanks again! Best, The Management Team
    

    Is this helpful?