Benihana - Denver, CO

Review summary

1. L

   Lisa

   Denver

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Our waitress is really the one that took down my rating, she immediately started apologizing for our wait, blaming the house for her tardiness. She ended up getting my order wrong and again not attentive to our table, ie…clearing plates, asking for refills, etc…even the chef was irritated with her. Every chance she had she would complain about the house, putting blame somewhere else rather than taking responsibility.
   

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2. J

   Jessica

   Denver

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, great food, 10/10 would recommend!
   

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3. A

   Alyssa

   Denver

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had a reservation and still waited 20 minutes to be sat, then waited 15 min for our waitress to bring waters because “they might be seating other people with us”. Chef forgot half of our order and they had to make it in the back… Benihanas has gone downhill
   

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4. J

   Joe

   Denver

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a party of 10 with two birthdays. We had lots of "special requests" in our order. Some folks didn't want onions, some folks didn't want mushrooms, that one person wanted shrimp fried rice instead of chicken. Our server, Jenna, and our chef (did not get his name) handled it all smoothly and with aplomb! Evening was a blast, food was delicious! One more item to note, we got to see a new "trick" we had not seen before. After the onion volcano, when the flames had dies down, our chef twirled the onions on his fork. This kicked up steam and he warned about a tornado. Very cool!
   

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5. D

   DeAnn

   Denver

   10 reviews

   1.0

   10 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   The food was seriously undercooked especially the onions, shrimp and scallops which can make people sick. The chef bragged about having 5 years experience but he clearly didn’t know what he was doing.
   

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6. J

   Jill

   Denver

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   Hibachi is always a show. Out wait staff and chef seemed to be on a mission to get us in and out of the restaurant. We were not even done with our entree when wait staff brought our check and gave us desert. Fur the price of the meal not really worth it.
   

   Benihana - Denver, COResponded 3 days ago

   Hey Jill! Thanks for visiting us at Benihana - Denver. We're sorry to hear that your experience didn't meet your expectations. We always strive to provide a memorable experience, and we're disappointed to hear that we fell short. We appreciate your feedback about the wait time and will definitely work on improving it. We hope to have the opportunity to serve you again and provide a better experience.
   

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7. A

   Alivia

   Denver

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   Service has gone way down hill and prices way up. Will not be going back!
   

   Benihana - Denver, COResponded 3 days ago

   Hi Alivia, We're really sorry to hear about your recent experience at Benihana - Denver. We strive to provide top-notch service and it's clear we fell short during your visit. We also understand your concerns about our prices. We assure you that we are committed to maintaining the quality of our food and service. We appreciate your feedback and will use it to improve. We hope you'll give us another chance in the future. Best regards, The Management Team
   

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8. M

   Matthew

   Denver

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a fun time, and our chef Chebalo was amazing and funny. Great service too from our hostess. Drinks were amazing and the kids loved it. Was able to enjoy just relaxing as the chef kept the kids entertained.
   

   Benihana - Denver, COResponded 6 days ago

   Hey Matt! Thanks for your fantastic review! We're thrilled to hear that you had a fun time at Benihana - Denver. It's great to know that our team made you feel comfortable and that you enjoyed our service and drinks. We're also glad that our team was able to provide a relaxing environment for you and your kids. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

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9. M

   Melisa

   Denver

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amazing. What a wonderful place to celebrate my dad’s birthday.
   

   Benihana - Denver, COResponded 4 days ago

   Hi, Melisa! Thank you so much for choosing to celebrate your dad's birthday with us at Benihana - Denver. We're thrilled to hear that you had an amazing time and that we were able to contribute to such a special occasion. We're also glad to know that you found our food and service to be top-notch. We strive to make every dining experience memorable and we're glad we could be part of your dad's special day. We look forward to serving you again soon! Best, The Management Team
   

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10. OT

    OpenTable Diner

    Denver

    1 review

    1.0

    1 review

    Dined on December 14, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    So don't get Benjamin the chef he undercooked the chicken and spend the whole time trying to firt with single lady.... Then the bro gives us his private business card to use him for catering... No thanks.
    

    Benihana - Denver, COResponded 7 days ago

    Hi, we're sorry to hear about your recent experience at Benihana - Denver. We pride ourselves on our food quality and it's disappointing to know that we fell short in your case. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to provide you with the exceptional experience you deserve. Thank you for your feedback. Best, The Management Team
    

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