Benihana - Dearborn, MI

Review summary

1. B

   Brandy

   VIP

   Chicago

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The absolute worst meal and service I’ve had all year. I should have asked for a refund. We didn’t even get half of what we ordered and what we did get was inedible.
   

   Benihana - Dearborn, MIResponded 1 day ago

   Hey Brandy! Thanks for visiting us at Benihana - Dearborn. We're truly sorry to hear about your disappointing experience. It's clear that we fell short of our usual standards, especially with the quality of food and service. We understand your disappointment and we sincerely apologize for any inconvenience caused. Your feedback is crucial for us to improve and we assure you that we will address these issues with our team. We hope you'll give us another chance to serve you better in the future.
   

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2. C

   Carol

   Detroit

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed the evening.Food was very tasty and service was great!
   

   Benihana - Dearborn, MIResponded 1 day ago

   Hey Carol! Thanks for the feedback! We're thrilled to hear that you enjoyed your evening at Benihana - Dearborn. It's wonderful to know that our food and service met your expectations. We strive to provide our guests with the best dining experience possible and your kind words are a testament to our efforts. We look forward to welcoming you back soon!
   

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3. T

   TRUDIE

   Detroit

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 1

   The food experience was ok but could have been a lot better !! Will try another location. If there is a next time .
   

   Benihana - Dearborn, MIResponded 3 days ago

   Thanks for the feedback, Trudie! We're sorry to hear that your food experience at Benihana - Dearborn didn't meet your expectations. We pride ourselves on our food quality and we're disappointed to hear that you found it lacking. We appreciate your feedback and will use it to make improvements. We're glad to hear that despite this, you still had a positive service experience. We hope to have another opportunity to serve you better in the future.
   

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4. T

   Tameka

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was very nice and the food was delicious!!
   

   Benihana - Dearborn, MIResponded 3 days ago

   Hello Tameka! Thank you for your kind words and high ratings! We are thrilled to hear that you enjoyed the experience at Benihana - Dearborn. We take great pride in our delicious food and it's wonderful to know that it stood out for you. We are also pleased to hear that our service met your expectations. We look forward to welcoming you back soon for another great dining experience.
   

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5. M

   Monica

   Detroit

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I had a great time! Patricia was an excellent chef! Food was great! I will be back!
   

   Benihana - Dearborn, MIResponded 3 days ago

   Thanks for the feedback, Monica! We're thrilled to hear that you had a great time at Benihana - Dearborn. It's wonderful to know that our food met your expectations. We're especially happy that our service added to your positive experience. We look forward to welcoming you back soon!
   

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6. M

   Marcia

   Detroit

   10 reviews

   3.0

   10 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   This experience was sub-par to other times friends and I have went. It was told that there's a new staff there now, which probably would explain the half empty restaurant - on a Tuesday. The prices of everything has drastically gone up; maybe that's the cause as well. The food was good though, but I guess we're used to the 'abundance' of food like before. #spoiledus
   

   Benihana - Dearborn, MIResponded 3 days ago

   Hey Marcia! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the food and found it satisfactory. However, we're sorry to learn that your recent experience at Benihana - Dearborn was not up to the standard we strive for. We understand your concerns about pricing and staff changes. We appreciate your insights and will definitely take them into account as we continually strive to improve our guests' experiences. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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7. E

   Erin

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The worst experience I’ve ever had will never come here again Our server took our food order before asking us if we wanted something to drink the chef never acknowledged any of us at the table no tricks or entertainment at all he dropped the utensils on the ground multiple times without getting a new one and only wiping it on the rag the server never came back to refil water or get other drinks ordered before the chef was even done cleaning the table the server was bringing boxes and our bill over without asking about dessert or anything super rude considering it was my birthday …….. I will never come back to this restaurant again
   

   Benihana - Dearborn, MIResponded on December 9, 2024

   Hey, Erin! We're really sorry to hear about your disappointing experience at Benihana - Dearborn. It's clear that we missed the mark during your visit and for that, we apologize. We take all feedback seriously and will use your comments to improve our services. We hope you might give us another chance in the future to show you the quality and service that we're known for. Best, The Management Team
   

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8. S

   Sara

   Las Vegas

   3 reviews

   2.0

   3 reviews

   Dined on December 5, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   I've been to other Benihana's on the West Coast and this one was by far the worst. Inside seems very run down and poorly cared for. Service was mediocre at best. Food wasn't bad, slightly on the salty side.
   

   Benihana - Dearborn, MIResponded on December 9, 2024

   Hi Sara, We're really sorry to hear about your experience at our Benihana - Dearborn location. We always aim to deliver a great experience, and we regret that we missed the mark this time. Your feedback about the interior and service is very important to us, and we will definitely take it into consideration as we strive to improve. We're glad to hear that you found our food slightly salty, which we strive to achieve that balance. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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9. A

   Alexandria

   Detroit

   1 review

   5.0

   1 review

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a really great experience at Benihana! They were chef took a while to come out but once he did he was great! The waitress was one of the best we have had there!!
   

   Benihana - Dearborn, MIResponded on December 5, 2024

   Thanks for the feedback, Alexandria! We're thrilled to hear that you had a great experience at Benihana - Dearborn. It's great to know that our team was able to quickly resolve the delay with our chef and that our service staff impressed you. We always aim to provide top-notch service and it's wonderful to know we hit the mark during your visit. We appreciate your high ratings and look forward to welcoming you back soon!
   

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10. K

    Kenya

    Detroit

    1 review

    1.0

    1 review

    Dined on December 2, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Waited over an hour for a chef. I when the chef arrived the chef the chef experience was rushed and some of the food was burnt
    

    Benihana - Dearborn, MIResponded on December 4, 2024

    Dear Kenya, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. We’re hopeful that you will allow us to serve you again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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