Benihana - Dearborn, MI

Review summary

1. L

   Linda

   San Francisco3 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great dining experience! The service was excellent!
   

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2. G

   Glenn

   Detroit1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Our server does not work well under pressure and our cook had no energy.
   

   Benihana - Dearborn, MIResponded today

   Thanks for the feedback, Glenn! We're truly sorry to hear about your recent experience at Benihana - Dearborn, MI. It's disappointing to know that you did not enjoy your meal and felt rushed during your visit. We aim to provide a positive and enjoyable experience for all our guests, and it seems we fell short this time. Your feedback is crucial for us as it helps us improve. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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3. R

   Robert VIP

   Detroit25 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The restaurant was out of certain menu items, for example I went there specifically for the A5 Wagyu and they were out and my wife ordered a drink which they were also out of, I deem this unacceptable for a chain restaurant.
   

   Benihana - Dearborn, MIResponded today

   Thanks for visiting us, Robert. We're sorry to hear about your recent experience at Benihana - Dearborn, MI. We understand your disappointment regarding the A5 Wagyu and the drink being unavailable. We're usually consistent with our offerings, so we're sorry for any inconvenience caused. We appreciate your feedback as it helps us to improve. We hope you'll give us another chance to serve you better.
   

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4. OT

   OpenTable Diner

   Detroit1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I enjoyed our experience. We were celebrating our son’s birthday. We always have a great experience.
   

   Benihana - Dearborn, MIResponded 1 day ago

   Dear Guest! Thanks for visiting us! We're thrilled to hear that you and your family had a great experience celebrating your son's birthday at Benihana - Dearborn, MI. It's wonderful to know that you always enjoy your visits here. We always strive to provide excellent food, service, and value, so your feedback is greatly appreciated. We look forward to serving you again soon!
   

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5. KR

   KevinR

   Detroit1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We used to frequent Benihana on a regular basis, but Benihana‘s prices are getting ridiculous for what they give you now. The food and the cook was subpar. The service was terrible. This was my last time going. 
   

   Benihana - Dearborn, MIResponded 2 days ago

   Thanks for the review, Kevin. We're truly sorry to hear that your recent experiences at Benihana - Dearborn, MI haven't lived up to the high standards we set for ourselves. We understand that our prices may be higher, and we're working to provide better value for our guests. We also take your feedback about our food and service seriously. We'll use your comments as an opportunity to improve. We hope you'll give us another chance to impress you in the future.
   

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6. S

   Shannon

   Detroit1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Waitress put her fingers in every dish she handed to us. She messed up our food order. Forgot our drinks. It’s was horrible
   

   Benihana - Dearborn, MIResponded today

   Thanks for visiting us, Shannon. We're truly sorry to hear about your recent experience at Benihana - Dearborn, MI. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We always aim to deliver a great experience, and we regret that we missed the mark. We appreciate your feedback and assure you that we will address these issues to prevent them from happening in the future. We hope you'll give us another chance to show you the quality service we're known for. Best regards, Benihana - Dearborn, MI Management Team
   

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7. OT

   OpenTable Diner

   Louisville1 review

   1.0

   Dined on March 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our waitress brought out our soup and salad and we never saw her again. We were in need of drinks, forks and sauces. My husband had to go find her to pay the bill and get boxes. The chef seemed irritated when we asked about the extra rice we ordered and he never went and got it. We were very disappointed, especially since our bill was over $200.
   

   Benihana - Dearborn, MIResponded 4 days ago

   Dear Guest, Thanks for visiting us. We're sorry to hear about your experience at Benihana - Dearborn, MI. We understand how frustrating it can be when service is lacking, especially when you're looking for attention. We sincerely apologize for the oversight and any inconvenience it may have caused. We're glad to hear that you appreciated our food and overall value, but we're sorry we fell short in other areas. Your feedback is invaluable and we'll certainly address these issues with our team. We hope you'll give us another chance to serve you better in the future.
   

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8. M

   Melissa

   Detroit1 review

   1.0

   Dined on March 9, 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Gross environment. Our chef was wonderful and our server was friendly but the restaurant itself is disgusting… garbage and food everywhere all over the floor. Didn’t look like anyone has swept or vacuumed in months. A huge puddle of sitting water near the bar. Ladies restroom had a broken toilet paper dispenser hanging off of the wall and a broken changing table which was unsafe to use to change my 6 month old. There was a dirty towel laying on the floor that several employees just walked right over. Gross in every way.
   

   Benihana - Dearborn, MIResponded on March 11, 2025

   Hi Melissa, We're sorry to hear about your experience at Benihana - Dearborn, MI. We take your feedback seriously and deeply regret that our restroom conditions and cleanliness did not meet your expectations. We assure you that we are addressing these issues. We're glad to hear that you enjoyed the performance of our chef and the friendly service provided by our staff. We hope you give us another chance to provide a better experience. Best regards, The Management Team
   

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9. T

   Tenetia

   Detroit3 reviews

   2.0

   Dined on March 9, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   I don’t know if y’all need more servers or better training. But Tosha was not it last night. She was short (with her replies), slow with drinks, and slow with soup and salads. Other tables came in way after and got their drinks and soup and salads before us. Our chef seemed hurried.
   

   Benihana - Dearborn, MIResponded on March 11, 2025

   Thanks for the review, Tenetia. We're truly sorry to hear that your experience at Benihana - Dearborn, MI didn't meet your expectations. We strive to provide excellent service and it seems we fell short during your visit. We appreciate your feedback about the service speed and the length of time between the arrival of other tables. We will definitely work on these areas for improvement. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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10. OT

    OpenTable Diner

    Detroit1 review

    5.0

    Dined on March 9, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 3

    Enjoyed the meal! Perfect time to go and enjoy family without the rush. Dining room could use an update, still the same from when I was a child! Very clean though
    

    Benihana - Dearborn, MIResponded on March 11, 2025

    Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed your meal at Benihana - Dearborn, MI. We strive to create a relaxed dining experience for our guests, so it's wonderful to hear that you didn't feel rushed. We appreciate your kind words about our cleanliness and will take it into consideration as we continually strive to improve. We look forward to welcoming you back soon!
    

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