Benihana - Dallas, TX

Review summary

1. B

   Brian

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Griddle, counter, and menus were dirty. Really quite gross. Disappointing.
   

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2. H

   Humberto

   Dallas

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Benihanas has gone downhill. The food was Shystie and the cooks were boring. I have been to smaller hibachi‘s where the cooks interact with the customers on a different level. It’s like they were forced to be there. Benihana’s let me down on my Valentine’s Day with my forever.
   

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3. MT

   MeganT

   VIP

   Dallas

   15 reviews

   3.0

   15 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Had to wait over 30 minutes for our 7pm dinner reservation. Once we were seated, they forgot to turn on the table grill so we have to wait another 30 minutes. No one apologized, the entire staff seemed overwhelmed. Overall, really bad experience which was so disappointing.
   

   Benihana - Dallas, TXResponded 6 days ago

   Hey Megan, We're really sorry to hear about your recent experience at Benihana - Dallas, TX. We understand that waiting can be frustrating, especially when you're looking forward to a meal. We sincerely apologize for the oversight regarding the table grill. We're taking your feedback seriously and will ensure that we improve our service and management efficiency to avoid such incidents in the future. We hope you'll give us another chance to serve you better.
   

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4. M

   Maria

   San Antonio

   3 reviews

   5.0

   3 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere to enjoy with a group. We had a fantastic time celebrating. The chef was very entertaining. We all loved it!
   

   Benihana - Dallas, TXResponded 7 days ago

   Hey Maria, Thank you for choosing to celebrate your special day with us at Benihana - Dallas, TX! We're thrilled to hear that you enjoyed the atmosphere and the culinary performances by our chefs. We always aim to make special occasions even more memorable with our unique and entertaining culinary performances. We're glad to know that you all loved it! We look forward to welcoming you back soon. Best, The Management Team
   

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5. T

   Tyler

   San Francisco

   1 review

   5.0

   1 review

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alberto was amazing and so was our hostess.10/10 thankyou
   

   Benihana - Dallas, TXResponded on February 8, 2025

   Thanks for the feedback, Tyler! We're thrilled to hear that you had an exceptional experience at Benihana - Dallas, TX. It's wonderful to know that our team made your visit pleasant and that you enjoyed the food and service. We appreciate your perfect ratings and your kind words. We look forward to welcoming you back soon!
   

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6. B

   Bob

   San Diego

   5 reviews

   3.0

   5 reviews

   Dined on February 7, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Generally a ggod experience but it takes too long.
   

   Benihana - Dallas, TXResponded on February 8, 2025

   Thanks for the review, Bob. We appreciate your feedback and are sorry to hear that your experience at Benihana - Dallas, TX didn't live up to your expectations. We understand that waiting for a long time can be frustrating and we apologize for any inconvenience caused. We're always striving to improve our service and your comments will help us do that. We hope to have the opportunity to serve you again and provide a much better experience.
   

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7. K

   Karen

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined on February 2, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   We expected the communal seating but our table was too crowded. Reservations were running late so that may have been why. We also felt a little rushed when we were first seated. The server did not allow enough time to make menu decisions. Chef was great and the food was delicious. I was sad that they were out of green tea ice cream.
   

   Benihana - Dallas, TXResponded on February 3, 2025

   Thanks for the feedback, Karen! We're glad to hear that you enjoyed the food at Benihana - Dallas, TX. We apologize for the rush you experienced and the seating issue. We also regret to hear that our green tea ice cream was unavailable. We value your input and will use it to improve our service. We hope to serve you again soon and provide a more relaxing dining experience. Best regards, Benihana - Dallas, TX Management Team
   

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8. J

   Jenna

   Dallas

   1 review

   3.0

   1 review

   Dined on February 2, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Food was great!! But service was not good. We ended up spending more than 2 hours there, tables that sat down after us had drinks, soups, salads before us, and for their checks before us. I was there to celebrate my boyfriend’s birthday, and we had another place to go after and we ended up being very late. Food and experience aside from the service was great!
   

   Benihana - Dallas, TXResponded on February 3, 2025

   Hello Jenna, We're really sorry to hear about your recent experience at Benihana - Dallas, TX. We always strive to provide efficient service and delicious food, and we regret that we didn't meet your expectations this time. We understand how important your special occasion was and we're sorry for the delay caused by the service. We appreciate your feedback and will definitely work on improving our service. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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9. O

   Omar

   Dallas

   1 review

   2.0

   1 review

   Dined on February 2, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Reservation was at 7pm. Got there a little before and had to wait 25 minutes. Very disorganized and customer service has gone out the window at this location.
   

   Benihana - Dallas, TXResponded on February 4, 2025

   Hello Omar, We're truly sorry to hear about your recent experience at Benihana - Dallas, TX. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We also regret to hear that our customer service has not met your expectations. We assure you that we are taking your feedback seriously and will address this with our team to ensure a better experience in the future. We hope you'll give us another chance to serve you better. Best regards, The Management Team
   

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10. E

    Eric

    Dallas

    6 reviews

    5.0

    6 reviews

    Dined on February 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Have always loved Benihana. I used to just take my family on special occasions. Now we go to have dinner for date night.
    

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    Benihana - Dallas, TXResponded on February 6, 2025

    Hello Eric, We're thrilled to hear that Benihana Dallas has become a regular spot for your date nights! We're glad that you've always enjoyed our dining experience with us, and we're so glad that you chose us for your special occasions. We're always here to provide the best service, and we're glad we could make your family's dining experience memorable. Thank you for your continued patronage. We look forward to serving you again soon! Best, The Management Team
    

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