Benihana - Dallas, TX

Review summary

1. E

   Edwin

   Dallas

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Traditionally, my wife and I will go to Benihana’s on Christmas Day and for the very first time ever we had the worst Christmas experience this year. This was the very first Christmas that my wife was celebrating it without her father who passed away in June 2024. She wanted to feel some sense of normalcy, however when we arrived at our reservation for 8 PM the building was super crowded and we were informed that we had to wait for 45 minutes to an hour. The restaurant felt chaotic and after waiting for 45 minutes, we decided to leave very disappointed. To make matters worse, we arrive back home at 9:14 p.m. and received a text message that our table was ready. We were mortified and without a doubt our Christmas dinner was ruined. We’ve been to Benihana’s on Christmas Day for 8 years in a row, and we hate that our tradition was broken this year.
   

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2. P

   Patrick

   VIP

   Dallas

   10 reviews

   2.0

   10 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 1

   Reservations were made 4 months ago for 5 ish pm, arrived 10 minutes before reservations and told wait might be an hour…., no excuse, if you are going to accept reservations manage them better, do not allow walk-ins the ability to screw up a well planned dining out experience……., you should unplug from Open Tables since reservations are anything but…. Can’t depart without a shoutout to CC our waitress for a smiling face and wonderful job along with out table chef who was in hour 6 of non-stop grilling but holding a smiling face
   

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3. L

   Lara

   Dallas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   First the positives... the food was plentiful, the waitress kept our glasses full, the valet was friendly and efficient, and the landscaping and pond outside the restaurant were lovely. Now the disappointments... despite being plentiful the food but all tasted the same. We didn't visit Benihana expecting a world class meal though I did expect better than we received. We went to Benihana because we expected to have a fun experience with a chef tossing bowls, clanging knives, and having some sort of interaction with us. We got NONE of that. Instead, he stood at the grill and cooked. There was very little interaction with our table overall, and when he did speak to the table, he focused on the family at the other end and ignored our group. It was an expensive and disappointing evening, and we don't plan to return.
   

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4. J

   Jazz

   Dallas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 1

   I’ve always enjoyed dining at Benihana, but today’s experience was incredibly disappointing. Despite having a reservation, my family and I had to wait an unreasonably long time because they double-booked tables. It completely threw off our evening, and the lack of communication from the staff only made things worse. This isn’t what I’ve come to expect from a place I used to love. As much as I’ve liked Benihana in the past, I don’t know if we’ll be coming back after this.
   

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5. S

   Shante

   New Orleans

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Experience was great me and my fiancé come to this one a lot. We always enjoy our food and service!!
   

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6. J

   Jeff L

   Dallas

   15 reviews

   5.0

   15 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Was a nice Christmas Day meal. Everyone was very nice and the food was very good.
   

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7. M

   Monica

   Dallas

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 3

   50 min late for the reservation! Food was fine, service was great.
   

   Benihana - Dallas, TXResponded 1 day ago

   Hi Monica, We're truly sorry for the delay and for the less than perfect food experience you had. We're glad to hear that you enjoyed the service and found it to be great. We're always working to improve and your feedback is invaluable to us. We hope you'll give us another chance to make it up to you in the future. Best, The Management Team at Benihana - Dallas, TX
   

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8. d

   david

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Go earlier than you think. A 4:30 resy means eating around 5,5:15.
   

   Benihana - Dallas, TXResponded 1 day ago

   Hey David, thank you for taking the time to leave us this fantastic review. We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Dallas, TX. We understand how important it is for our guests to not have to wait too long for their meals, and we're sorry for the delay you experienced. We'll definitely take note of this and work on improving our timing. We're glad to know that you found our food and serice to be excellent. We hope to see you again soon!
   

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9. L

   Leo

   Dallas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Very well. Enjoyed. I would def recommend to friends!
   

   Benihana - Dallas, TXResponded 1 day ago

   Thanks for the feedback, Leo! We're thrilled to hear that you enjoyed your dining experience at Benihana - Dallas, TX. Your recommendation means a lot to us! We noticed that our service didn't quite hit the mark, and we appreciate your honesty. We're always working on improving our guests' experiences and your feedback helps us do that. We hope to serve you and your friends again soon!
   

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10. J

    Julie

    Dallas

    32 reviews

    5.0

    32 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    My hibachi shrimp was excellent. The fried rice with chicken was tasty. We enjoyed eating with our friends extended family.
    

    Benihana - Dallas, TXResponded 1 day ago

    Thanks for the review, Julie! We're thrilled to hear you enjoyed your hibachi shrimp and the fried rice with chicken. It's great to know that our dining experience with your extended family was enjoyable. We appreciate your feedback on the value and we're always working to provide the best for our guests. We hope to see you and your friends again soon at Benihana - Dallas, TX!
    

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