Benihana - Cupertino, CA

Review summary

1. S

   Samuel

   San Francisco3 reviews

   1.0

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   They do not honor reservations on open table. We had a 45 minute wait even with a reservation and we were only two people.
   

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2. OT

   OpenTable Diner

   Sacramento5 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great place to celebrate birthdays. Great food, cocktails and entertainment.
   

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3. J

   Jennifer

   Unspecified2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   With reservations, we waited less than 5 minutes. We were lucky to get Monalisa as our waitress as she was amazingly fast and helpful, and our Chef Luis was so fun and was joking around with everyone at the table, but especially with my son. It was a great experience that was significantly different than our experience on Valentines Day. This was a huge turn around from that and it was such a much nicer time. This was definitely the kind of experience we hope we will always get every visit.
   

   Benihana - Cupertino, CAResponded 1 day ago

   Dear Jennifer, Thank you for sharing such a wonderful experience! We’re thrilled to hear that Monalisa and Chef Luis made your visit special. Monalisa’s attentiveness and Luis’s engaging energy truly reflect the experience we strive to provide, and we’re so glad your son felt comfortable and enjoyed his time with them. It’s fantastic to know this visit turned around your previous experience, and we hope every visit exceeds your expectations moving forward. Your kind words mean a lot to our team, and we look forward to welcoming you back for more memorable meals! Best regards,
   

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4. OT

   OpenTable Diner

   Las Vegas1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   We had a 630 reservation and we waited about 30 for the chef to come out. They didn’t informe the chef that their is a shellfish allergy so we had to tell him. It did take a while for the food to be cooked . The server was great but you can tell they where a lil overwhelmed.
   

   Benihana - Cupertino, CAResponded 3 days ago

   Dear Guest! Thank you for your feedback. We apologize for the wait time and the miscommunication about your shellfish allergy. Guest safety is our priority, and we’ll work on improving our process. We’re glad your server took great care of you, and we appreciate your patience. We hope to provide a smoother experience next time and would love to welcome you back. Feel free to reach out if you’d like to discuss further. Best regards,
   

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5. M

   Megs

   San Francisco1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I really enjoyed my visit. Our server, Maddie, was lovely and made the experience very easy and answered all of our (numerous and probably stupid) questions with a smile. Our chef, Luis, was very talented and kept us laughing throughout the meal. The food was delicious.
   

   Benihana - Cupertino, CAResponded 4 days ago

   Hi Megs, Thank you for your wonderful review and for rating us highly! We're thrilled to hear that you had a great experience at Benihana - Cupertino, CA. It's wonderful to know that our team's positive attitude and skillful service made your visit enjoyable. We're also delighted that you enjoyed our food. We look forward to serving you again soon.
   

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6. OT

   OpenTable Diner VIP

   San Francisco8 reviews

   4.0

   Dined on March 7, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was a birthday celebration and it was great. Delicious food and great service!
   

   Benihana - Cupertino, CAResponded 7 days ago

   Dear Guest! Thanks for the feedback! We're glad to hear that you enjoyed your birthday celebration at Benihana - Cupertino, CA. It's wonderful to know that our food was a hit and that our service met your expectations. We strive to provide the best for our guests and your feedback is a testament to our efforts. We look forward to serving you again soon!
   

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7. P

   Paul

   San Francisco13 reviews

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my girlfriend's first ever Benihana experience and it did not disappoint. Our chef Cristian made lots of miscues, but he recovered well so my girlfriend did not notice. I always enjoy a delicious meal at Benihana, thank you.
   

   Benihana - Cupertino, CAResponded 7 days ago

   Hi Paul, Thank you so much for your wonderful review! We're thrilled to hear that your girlfriend's first experience at Benihana was a memorable one. We're sorry to hear about the mistakes made by our chef, but we're glad to know that he recovered well and that your experience was enjoyable. Your kind words mean a lot to us and we're grateful for your support. We look forward to serving you again soon! Best regards, The Management Team at Benihana - Cupertino, CA
   

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8. a

   amanda

   San Francisco3 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Benihana! Service is always great and by scheduling a reservation in advance it always makes the experience easier as well. Food is phenomenal!
   

   Benihana - Cupertino, CAResponded 5 days ago

   Thanks for visiting us, Amanda! We're thrilled to hear that you love Benihana - Cupertino, CA. Our team works hard to provide great service and fantastic food, so we're glad you enjoy both. It's always our goal to make your experience even easier. We appreciate your feedback and look forward to serving you again soon!
   

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9. L

   Les

   San Francisco3 reviews

   5.0

   Dined on March 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone should experience Benihana at least once in their lifetime. However, we keep coming back because we just love the food. I don't think I've ever been disappointed since my first meal at a Benihana restaurant in Atlanta, GA in 1975.
   

   Benihana - Cupertino, CAResponded on March 5, 2025

   Hey Les, Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that we've become a staple in your life and that you love our food. We always strive to provide the best dining experience possible, so your feedback is greatly appreciated. We're also glad to know that you've had memorable meals at our restaurants throughout your life, and we look forward to welcoming you back to Benihana - Cupertino, CA! Best, The Management Team
   

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10. W

    Winnie

    San Francisco1 review

    1.0

    Dined on March 3, 2025

    1. Overall 1
    2. Food 3
    3. Service 2
    4. Ambience 1

    I made a reservation for 6:30pm and didn’t get seated until 1 hour later. When I checked in for my reservation the hostess never told me they were 1 hour behind schedule. If I have known, I would have not waited. I kept checking in every 15 mins and the hostess kept telling my table will be ready soon. Why make a reservation when my party and I still had to wait 1 hour before getting seated!! Our server as ok. He was quick taking our order and bringing our drinks, soup and salad out at a reasonable time but he never came back to refill our drinks.
    

    Benihana - Cupertino, CAResponded on March 4, 2025

    Hey Winnie, We're truly sorry to hear about your recent experience at Benihana - Cupertino, CA. It's our goal to provide timely service and it's clear we fell short during your visit. We understand how frustrating it can be to wait, especially when you've made a reservation. We assure you that we will address this issue with our team to ensure it doesn't happen again. We appreciate your understanding and patience, and we hope to have the opportunity to serve you better in the future. Best, The Management Team
    

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