Benihana - Concord, CA

Review summary

1. L

   Leah

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 4

   I had a reservation for 7:45 pm on Christmas day and had to wait 40 minutes because they were behind 30-45 mins due to taking on walk-ins and whatever else. On a day like this I feel they should only take reservations only and if concern about reservation no shows charge a $20-25 reservation fee to ensure plp will show up or cancel in a timely manner. Also when they called out names you could barely hear due to the music and chatter. There were plp outside and not once did they go to the door and call out to them. Maybe use a text system for when tables are ready so plp don't have to wait in the cold. They can wait in there cars. IDK JS. Once at the table at 8:20 I was worried we miss our movie time for 9:45, but the chef Jason came did his routine which was great he moved quickly, food was prepared perfectly and tasted wonderfully and we made it out in time for our movie. Outside of the stress from the wait all was good, this is a annual xmas tradition for my daughter and I, dinner and a movie and we'll do it again next year. Hopefully they'll make some changes for days like this and/or I'll be sure to give myself more time between the meal and the movie.
   

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2. R

   Rizza

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Made a 7:15 reservation— got to restaurant at 7:00 and did not get seated until 9 pm.
   

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3. T

   Tara

   San Francisco

   5 reviews

   3.0

   5 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Our reservation was booked well in advance for what turned out to be a VERY busy Christmas dinner. Lobby was too crowded to move in due mainly to Door Dashers picking up orders. Had to wait in line for 15 minutes just to check in at the host stand. Arrived about 5 minutes early for our 6:15 reservation, was told the are running about 40 minutes behind, was seated at 7:12. Food was fine, steak was quite undercooked and meat was not cut into consistent size pieces to ensure even cooking. This seemed like a rush to get people in and out so they could seat the next group. My suggestion is on very busy holidays where other restaurants a closed especially, have a separate area (maybe outdoors?) for Door Dashers to pick up.
   

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4. S

   Susan

   San Francisco

   14 reviews

   5.0

   14 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had lovely time with our family for the holiday.
   

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5. A

   Angel

   Central Coast

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Very Busy and Noisy. But, considering it was Christmas not too surprised. We did have to wait about 15 mins before being seated. Other than that the food was well prepared.
   

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6. P

   Pearl

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Christmas Day was very busy at Benihana. But they still managed to keep the place in order. Thank you to all the staff waiter cooks hostesses etc for a job well done.
   

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7. t

   tammy

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   recently took my daughter and my one-year-old grandson on a special outing for the first time, and it was a delightful experience. My grandson was absolutely thrilled, giggling and exploring his surroundings with wide-eyed wonder. The food we enjoyed was delicious, bursting with flavor, and I managed to savor every bite, happily finishing my plate. Our server, Jazmin, was incredibly sweet and welcoming, making us feel right at home with her warm demeanor and attentive service. I left with my heart full and can't wait to return for another wonderful visit! Thank you Jazmin
   

   Benihana - Concord, CAResponded today

   Hey Tammy, We're thrilled to hear about your delightful experience at Benihana - Concord, CA! It's wonderful to know that your family's outing was a memorable one and that you all enjoyed the food. We're also glad to hear that our service met your expectations. Your kind words are greatly appreciated and we look forward to welcoming you back soon. Best, The Management Team
   

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8. c

   christie

   San Francisco

   8 reviews

   4.0

   8 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone was delightful! The food was great! Jorge was awesome and Josh was fun, professional and so accommodating! Front desk staff was lovely! It was Christmas Eve and the all the Benihana staff seemed to be happy to serve us with smiles on their faces! Great job everyone!! Christie & Dave Ross
   

   Benihana - Concord, CAResponded today

   Hello Christie, Thank you so much for your kind words! We're thrilled to hear that you and your husband enjoyed your time at Benihana - Concord, CA. It's wonderful to know that our team provided a great service and that you were satisfied with our front desk staff. We're also glad that our team could make your Christmas Eve special. We strive to make every visit a memorable one and your feedback lets us know we're on the right track. We look forward to serving you again soon! Best, The Management Team
   

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9. D

   Daniel

   Las Vegas

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   Whats to say? Benihana Concord has fallen off. Food is still good, but everything else has gotten worse. Including the price/value. Bathrooms— dirty. Service—spotty and slow. Presentation— poor. This is a place whose time has come and gone.
   

   Benihana - Concord, CAResponded 1 day ago

   Thanks for the review, Daniel. We're glad to hear that you still enjoyed the food at Benihana - Concord, CA. However, we're truly sorry to hear about your recent experience with us. We understand your concerns about the cleanliness of our bathrooms and service speed. We are committed to providing a high-quality experience for all our guests and we'll certainly take your feedback into account as we continually strive to improve. We hope to have the opportunity to serve you again in the future.
   

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10. F

    Florence

    Charlotte

    1 review

    3.0

    1 review

    Dined 3 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Burger is a slider. So $9 for a slider. Waitress was kind but good and drinks were slow to come out. This was at start of happy hour.
    

    Benihana - Concord, CAResponded 1 day ago

    Thanks for the review, Florence. We're sorry to hear that your experience at Benihana - Concord, CA didn't meet your expectations. We strive to provide delicious food and efficient service, so it's disappointing to hear that these aspects fell short during your visit. We appreciate your feedback and will definitely take it into consideration as we continually work to improve our guest experience. We hope to have the opportunity to serve you again soon.
    

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