Benihana - Concord, CA

Review summary

1. OT

   OpenTable Diner

   Hawaii1 review

   1.0

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   No good service never received our food🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯
   

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2. OT

   OpenTable Diner

   New York City1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Waiters are either tired or overworked. Food was ok, definitely no value for the money you pay.
   

   Benihana - Concord, CAResponded today

   Dear Guest! Thanks for the feedback. We're sorry to hear that you had a less than satisfactory experience during your visit to Benihana - Concord, CA. We strive to provide excellent service and it seems we fell short during your visit. We also understand your concerns about the quality of the food. We assure you that we are always working to improve our services and offerings. We hope you'll give us another chance to provide you with a better dining experience.
   

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3. OT

   OpenTable Diner

   Orange County1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience for the entire family! Good was good!
   

   Benihana - Concord, CAResponded 4 days ago

   Dear Guest, We're so glad to hear you and your family had a great experience! Thank you for sharing your positive feedback. We look forward to serving you again for another enjoyable meal!
   

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4. K

   Karen VIP

   Portland6 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Quite disorganized long waits, load chaotic environment. We arrived 5 minutes before our reservation time, after having reconfirming the day before. After 15 minutes I softly asked about the status of our table and was told we were on the list and a few people ahead of us. After 15 more minutes I asked again, this time requesting an approximate seating time and was told it would be another 20-40 minutes. I asked to speak to the manager who showed little sympathy stating more people showed up and were eating slowly that night. I then inquired whether they gave any preference to those who had made and confirmed reservations; upon receiving a lackluster answer I expressed my disappointment with having to wait an hour or more past my appointed time to be seated. It gets worse. We were seated with a nice family who also indicated some disappointment with the wait. Our server came and took drink orders and upon bringing the drinks took our food orders. After watching several tables around us all of which were seated after us getting their food we asked the server about the status of our chef/food. We had little confidence in the answer and after 15 minutes the other family asked to speak with the manager. The manager explained the server forgot to put in our food order and was going to solve the issue and provide a discount on our meals. The 10% discount was an insult. Summary: long wait for table in loud, hectic environment, an even longer wait for food, which was pretty good, and management who did not really care about us as customers. They most certainly do not want discerning customers at this location.
   

   Benihana - Concord, CAResponded 3 days ago

   Dear Karen, We're truly sorry to hear about your disappointing experience. We understand how frustrating it must have been to wait well past your reservation time and then face additional delays with your order. This is not the level of service we strive to provide, and we sincerely apologize for your experience. Your feedback is incredibly valuable, and we will be addressing these concerns with our team to ensure better handling of reservations and service in the future. We truly appreciate you giving us a chance, and while we regret that we let you down this time, we hope to have the opportunity to provide you with a much better experience in the future. If you’d like to discuss this further, please feel free to reach out to us directly.
   

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5. s

   shannon VIP

   San Francisco16 reviews

   5.0

   Dined on March 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the BEST EXPERIENCE YET!!! We go to Benihana in every city, state we travel to for decades! Every year a group of friends would get 2 tables loaded because all our birthdays fall around the same time! But we lost our Sacramento location so now it’s just me and my husband. We definitely got seated with best group of strangers yet!!! Super fun group!!!! The servers and chef were impeccable!!!! FUN!!!!
   

   Benihana - Concord, CAResponded 1 day ago

   Thanks for visiting us, Shannon! We're thrilled to hear that you and your husband had such a great time at Benihana - Concord, CA. It's always a pleasure to serve you and your friends for your special celebrations. We're glad you enjoyed the food and the service. We look forward to welcoming you back for many more years to come.
   

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6. J

   Jennafer Anne VIP

   San Francisco7 reviews

   3.0

   Dined on March 14, 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 5

   My experiences at this location have been exhausting. Last night, we were celebrating a birthday and arrived a bit early, yet we were still seated exceptionally late. When we finally sat down, 5 to 10 minutes after the rest of table had been seated, but we were the first to be asked for our order. Since we had just arrived, we requested a little extra time, particularly to review the drink options. This appeared to upset the server. Our server, whose name I won’t mention, came back and took our order, but our chef arrived before our drinks (which weren’t from the bar), soup, or salads. When the soup and salad were finally served together, our server disappeared, and we never saw him again. One of our guests had a food allergy, and her meal was prepared separately, which we appreciated. However, despite asking multiple times if the ingredients were okay, the chef still combined items she couldn’t have and failed to acknowledge the mistake. Additionally, I had requested a topping, not an extra protein, but was given something I didn’t order and was forced to keep it. I was completely caught off guard, and our server was still nowhere to be found. Other servers in the area eventually stepped in to help, but unfortunately, this experience reinforced my hesitation about returning.
   

   Benihana - Concord, CAResponded 1 day ago

   Hey Jennafer Anne, We're truly sorry for your recent experience at Benihana - Concord, CA. We regret the inconvenience caused by seating and service delays. We understand your concerns about food allergies and combined items. We also regret the mix-up with the topping order. We're continuously working to improve our service and food quality. We appreciate your feedback and hope to have another chance to serve you better. Best regards, The Management Team
   

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7. C

   Crys VIP

   San Francisco15 reviews

   5.0

   Dined on March 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   good food and amazing drinks and great service! customer service friendly
   

   Benihana - Concord, CAResponded on March 14, 2025

   Dear Crys, Thank you for the fantastic review! We’re thrilled to hear you enjoyed our food, drinks, and friendly customer service. Providing a great dining experience is our top priority, and it’s wonderful to know our team hit the mark during your visit. We truly appreciate your feedback and look forward to welcoming you back for another amazing meal and drinks soon! Best regards,
   

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8. R

   R VIP

   San Francisco49 reviews

   4.0

   Dined on March 11, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great lunch specials. Service was friendly. Manager Roger was very attentive.
   

   Benihana - Concord, CAResponded on March 13, 2025

   Hi R, Thank you for choosing to dine at Benihana - Concord, CA. We're thrilled to hear that you enjoyed our lunch specials and found our service friendly. It's also great to know that our manager's attentiveness added to your dining experience. We appreciate your feedback and we look forward to serving you again soon. Best regards, The Management Team
   

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9. A

   Ariell

   San Francisco1 review

   5.0

   Dined on March 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was enjoyable to be around the people that you live or to be around great ambiance; employees, the people that are waiting to be fed but they are in good spirits. My table, I was with my mother and aunt and we were with another party of two. It was her and my birthday (lotta birthdays that day). We all had a good time. Don’t forget that $30 certificate only for one day Mon-Thur, during your birthday month is your best friend.
   

   Benihana - Concord, CAResponded 3 days ago

   Dear Ariell, What a wonderful way to celebrate your birthday! 🎉 We're so glad you, your mother, and your aunt had a great time surrounded by good spirits and great ambiance. Thank you for sharing your experience with us! And great tip about the $30 certificate—it's definitely a fantastic birthday treat for anyone looking to celebrate! Hope you had an amazing birthday celebration! 🎂🥳🍽️
   

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10. K

    Kevin

    San Francisco1 review

    5.0

    Dined on March 9, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The manager (Buddy) was so kind, considerate, concerned, and helpful. Yovani, our chef, did an outstanding job. His presentation was great, and he cooked the food to our satisfaction. This was a good dining experience for my mate and me.
    

    Benihana - Concord, CAResponded on March 11, 2025

    Hello Kevin, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you and your friend had a great dining experience at Benihana - Concord, CA. It's great to know that our team was able to provide you with exceptional service. We always strive to deliver a memorable experience for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back soon for another delightful meal! Best wishes, The Management Team
    

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