Benihana - Concord, CA

Review summary

1. A

   Anne

   San Francisco

   9 reviews

   4.0

   9 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Wonderful evening. Great service. Waitress and chef were very friendly and nice. Enjoyed chef culinary entertainment. Fresh ingredients. Delicious
   

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2. J

   Judy

   VIP

   San Francisco

   8 reviews

   4.0

   8 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We forget how Benihana is still better than other Teppanyaki around the Bay Area. Reservation is a must otherwise the wait will be too long especially during dinner. William our teppanyaki chef was friendly, attentive and entertaining. Will return again!
   

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3. M

   Maha

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love the food everything is good the chief did a good job the kids love it
   

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4. A

   Ariel

   San Francisco

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was good, the facility itself is in need of some remodeling.
   

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5. C

   Chris

   Phoenix

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   Way too crowded. Disorganized. 40 minute wait despite reservation. 10 people per table. Friendly staff. Terrible cocktails that didn’t match menu in appearance or ingredients. Per the bar, the “menu is wrong”.
   

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6. C

   Cynthia

   Nashville

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   Its was extremely loud. Could barely hear the waitress who was trying her best to offer the best service possible. She was great! Hostess didn’t read our reservation as she robotically gave us a “rehearsed - we are running 30 minutes behind greeting” assuming we selected the grill table. It was insanely busy and loud but the servers snd chefs were fantastic as usual.
   

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7. A

   Ana

   Orange County

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   It took over half an hour to get drinks and they tasted watered down (they'd probably been sitting long). Our server and chef were great and friendly, but it feels severely understaffed. Women's bathroom was super dirty with an out of service sink and soap. Quality is not what you'd expect for the price.
   

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8. K

   Kimberly

   San Francisco

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   Worst experience of my life. Horrible customer service. Reservation was at 8pm wasn’t sat until 9:40 and I didn’t eat until 10:30pm ridiculous
   

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9. D

   Dave

   San Francisco

   38 reviews

   5.0

   38 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had “Barry”. I have been going to Benihana‘s in Concord for 25 years and he has always been there. Today we learned that Benihana‘s in Concord opened in 1987 and is consistently in the top five of the 76 Benihana’s internationally no surprise to me. I’ve gone to all of the Bay Area Benihana’s and this is the best Consistently good.
   

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10. L

    Leah

    Los Angeles

    5 reviews

    2.0

    5 reviews

    Dined 5 days ago

    1. Overall 2
    2. Food 4
    3. Service 3
    4. Ambience 4

    I had a reservation for 7:45 pm on Christmas day and had to wait 40 minutes because they were behind 30-45 mins due to taking on walk-ins and whatever else. On a day like this I feel they should only take reservations only and if concern about reservation no shows charge a $20-25 reservation fee to ensure plp will show up or cancel in a timely manner. Also when they called out names you could barely hear due to the music and chatter. There were plp outside and not once did they go to the door and call out to them. Maybe use a text system for when tables are ready so plp don't have to wait in the cold. They can wait in there cars. IDK JS. Once at the table at 8:20 I was worried we miss our movie time for 9:45, but the chef Jason came did his routine which was great he moved quickly, food was prepared perfectly and tasted wonderfully and we made it out in time for our movie. Outside of the stress from the wait all was good, this is a annual xmas tradition for my daughter and I, dinner and a movie and we'll do it again next year. Hopefully they'll make some changes for days like this and/or I'll be sure to give myself more time between the meal and the movie.
    

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