Benihana - Columbus, OH

Benihana - Columbus, OH reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. I

   Incise

   Unspecified1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Food not really good and to expensive .not recommended at all
   

   Benihana - Columbus, OHResponded today

   Thanks for visiting us, Incise. We're sorry to hear that you didn't enjoy your meal at Benihana - Columbus, OH. We strive to provide our guests with top-notch food and value, and we're disappointed to know that we didn't meet those expectations during your visit. We appreciate your feedback and will use it to improve our offerings and overall experience. We hope you'll give us another chance to make it right in the future. Best regards, The Management Team
   

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2. C

   Cheri VIP

   Columbus14 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had to wait almost an hour to be seated due to being short staffed. The host apologized and kept us updated. The manager, Kelsey, came out and personally apologized and offered us complimentary appetizers and drinks while we waited. This level of customer service is exceptional and was very much appreciated. Dinner was great as always.
   

   Benihana - Columbus, OHResponded 1 day ago

   Hi Cheri, Thank you for taking the time to share your experience at Benihana - Columbus, OH. We're thrilled to hear that you enjoyed your dinner and found our team's service exceptional. We apologize for the wait you experienced due to our staffing situation and we're glad that you felt acknowledged and appreciated. We're always striving to provide the best experience for our guests and your feedback is invaluable. We hope to welcome you back soon. Best, The Management Team
   

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3. OT

   OpenTable Diner

   Columbus1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Reservation for 7:30 pm waiting more After waiting for more than 45 minutes, we were finally given a table, and even then, at almost 10:30, we decided to leave. That’s when they told us the chef was almost ready. The wait was just too long.
   

   Benihana - Columbus, OHResponded 3 days ago

   Dear Guest! We're truly sorry to hear about your experience at Benihana - Columbus, OH. It's always our goal to provide a smooth and enjoyable dining experience, and we're sorry that we fell short during your visit. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We appreciate your patience and understanding, and we hope you'll give us another chance to provide you with the quality service you expect from us. Best, The Management Team
   

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4. OT

   OpenTable Diner

   San Francisco1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   Had a 6:45 reservation and got our food at 9:20. I don’t usually write reviews but man that was some experience. We stuck it out, food was great but that was one horrible service experience
   

   Benihana - Columbus, OHResponded 3 days ago

   Dear Guest! We're truly sorry to hear about your experience at Benihana - Columbus, OH. It's always our goal to provide excellent service and it seems we missed the mark during your visit. We appreciate your patience and understanding, and we're glad to hear that you enjoyed our food. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make it right. Thank you for your feedback.
   

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5. OT

   OpenTable Diner VIP

   Columbus1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   First time going here. We waited an hour to be seated after our initial reservation time and the bar area took over 30 mins just to get drinks during our wait. The restaurant seems to always overbook reservations based off the reviews and our experience. Food was good but we spent a total of 3.5 hours in there by the time we paid the bill. Would rather go to more authentic hibachi for a better experience and organized service.
   

   Benihana - Columbus, OHResponded 2 days ago

   Dear Guest! Thank you for taking the time to share your experience at Benihana - Columbus, OH. We're glad to hear that you enjoyed our food, but we're sorry to hear that the service didn't meet your expectations. We understand your frustration regarding the wait times and we apologize for any inconvenience caused. We strive to provide efficient service and we're sorry if we fell short this time. We appreciate your feedback and will certainly use it to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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6. C

   Chris

   Columbus8 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Do not expect to be seated near your reservation time, the system intentionally overbooks the restaurant to ensure full tables. Our group had a 5:30 reservation and weren't seated until 6:30. Every group in the waiting area was in the same situation and you could tell it was only going to get worse as the evening went on. I felt bad for the employees as it seemed very stressful and they were doing the best they could. Things got better when we finally began our meal at 7:30pm and our chef Olivia was great! Due to the ridiculous reservation system and way overpriced menu we won't be returning.
   

   Benihana - Columbus, OHResponded 2 days ago

   Hey Chris, We're truly sorry to hear about your recent experience at Benihana - Columbus, OH. We understand how frustrating it can be to wait for a table, especially when you have a reservation. We're glad to hear that you eventually received your meal and found our chef to be great. We understand how stressful the waiting area can be and we apologize for any inconvenience it may have caused you. We're taking your feedback to heart and working on improving our reservation system to avoid such situations in the future. We hope you'll give us another chance to provide you with the experience you deserve. Best, The Management Team
   

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7. S

   Sara VIP

   Columbus7 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   We intentionally made an earlier dinner reservation for 5:30 with the hopes of beating the dinner time rush, but didn't get seated at our table until 6:20. The restaurant was understaffed and our server was clearly overwhelmed, but it shouldn't have taken 20 minutes for our table to get a round of water. Our chef did a great job and was a lot of fun, but the overall experience was pretty negative since we were there for a more than 3 hours past our actual reservation time.
   

   Benihana - Columbus, OHResponded 3 days ago

   Thanks for the feedback, Sara. We're sorry to hear that your experience with us didn't match your expectations. We understand the importance of making our reservation as soon as possible, and we apologize for the delay you experienced. We're glad to hear that you enjoyed the chef's performance, but we're sorry that the overall experience was less than ideal. Your feedback is valuable to us as it helps us improve. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, Benihana - Columbus, OH Management Team
   

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8. K

   Kate

   Columbus4 reviews

   5.0

   Dined on March 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was great and food was good! We go every year for my birthday and it is a fun family tradition.
   

   Benihana - Columbus, OHResponded 6 days ago

   Hey Kate, Thank you so much for your 5-star review! We're thrilled to hear that you enjoyed your birthday celebration with us at Benihana - Columbus, OH. It's wonderful to know that our food and service met your expectations. We're always striving to make our birthday celebrations memorable for our guests. We appreciate your feedback and look forward to welcoming you back for many more celebrations! Best, The Management Team
   

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9. j

   jay

   Columbus1 review

   2.0

   Dined on March 16, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We had 1:30 reservations, we didn't get seated until 2:20, no server until 2:35, no chef until 2:45. The place wasn't that busy and management did even care when I expressed my disappointment for the special birthday dinner for my daughter. I expected more from them.
   

   Benihana - Columbus, OHResponded on March 18, 2025

   Dear Jay, We’re truly sorry for the disappointing experience on your daughter’s special birthday dinner. Waiting over an hour past your reservation time, with slow service and no acknowledgment from management, is unacceptable. We deeply regret that we fell short on such an important occasion and understand how frustrating this must have been. Your feedback is invaluable, and we’ll address these issues with our team to ensure this doesn’t happen again. Thank you for sharing your experience, and we truly wish we had the chance to make it right.
   

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10. OT

    OpenTable Diner

    Columbus2 reviews

    2.0

    Dined on March 15, 2025

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 2

    Sat us 45 minutes after reservation, took 3 hours to eat
    

    Benihana - Columbus, OHResponded on March 17, 2025

    Dear Guest, We’re truly sorry for the long wait and extended dining experience you encountered. Waiting 45 minutes past your reservation and spending three hours to finish your meal is unacceptable, and we sincerely apologize for the frustration this caused. We strive to provide timely seating and efficient service, and it’s clear we fell short during your visit. Your feedback is important, and we’ll address these issues with our team to ensure they don’t happen again. Thank you for sharing your experience, and we hope you’ll consider giving us another chance.
    

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