Benihana - Cleveland, OH

Review summary

1. k

   kaleea

   Cleveland1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   we had a very good time especially as a first day the chef was very funny and food was great
   

   Benihana - Cleveland, OHResponded 4 days ago

   Thanks for the review, Kaleea! We're thrilled to hear that you had a great time at Benihana - Cleveland, OH. We always aim to create a memorable dining experience for our guests, so we're glad you appreciated our chef's sense of humor and found the food to be delicious. We also noticed that you rated our service a 4 - we're always striving to improve. We hope to welcome you back soon!
   

   Is this helpful?

2. OT

   OpenTable Diner

   Atlanta2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience our Chef Isiah and server was great ! Nice always asked if we needed anything else
   

   Benihana - Cleveland, OHResponded 5 days ago

   Dear Guest, thank you! We're thrilled to hear you had a great experience with Chef Isiah and our attentive server. We pride ourselves on excellent service and look forward to welcoming you back soon for another fantastic meal!
   

   Is this helpful?

3. S

   Sharon

   Cleveland5 reviews

   5.0

   Dined on March 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I changed my reservation to an hour earlier. They accommodated my changes. Going at this earlier time was refreshing and it allowed us to be served and enjoy my birthday dinner! The food, service and ambiance were very good!
   

   Benihana - Cleveland, OHResponded on March 12, 2025

   Thanks for the review, Sharon! We're thrilled to hear that you had a great birthday dinner at Benihana - Cleveland, OH. It's always our pleasure to accommodate special requests and we're glad we could make your birthday dinner a refreshing and enjoyable one. We're also glad to hear that you enjoyed the food and service. We look forward to serving you again soon.
   

   Is this helpful?

4. B

   Brenda

   Cleveland16 reviews

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinero meticulously prepared our food with expertise & humor. I just loved his antics & his conversation which made my birthday celebration so memorable & special.
   

   Benihana - Cleveland, OHResponded on March 12, 2025

   Hello Brenda, Thank you so much for choosing Benihana - Cleveland, OH to celebrate your special day! We're thrilled to hear that you had an enjoyable experience and that our team's efforts to prepare your food with expertise and humor added to the memorable experience. We're always here to make your next visit a success. We noticed that you rated our value a bit lower. We're always striving to provide the best value to our customers and we hope you'll give us another chance to impress you with our culinary expertise. Thanks again for your kind words and we look forward to serving you again soon! Best Regards, The Management Team
   

   Is this helpful?

5. OT

   OpenTable Diner VIP

   Chicago4 reviews

   2.0

   Dined on March 7, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We waited for about 40 minutes to be seated. Then when seated, the waitress was very rushed and some drinks didn’t come out and some were wrong. The chef was new and cooked everything well but it wasn’t much of an experience. The food was overly buttery and garlicky (and I like garlic). We won’t be back.
   

   Benihana - Cleveland, OHResponded on March 8, 2025

   Dear Guest! We're truly sorry to hear about your experience at Benihana - Cleveland, OH. We strive to provide our guests with a relaxed dining experience and delicious food, and it seems we fell short during your visit. We apologize for the long wait and the mix-up with some drinks. We're also sorry to hear that our chef's experience didn't meet your expectations. We appreciate your feedback and will take it into account as we continually work to improve our guests' experiences. We hope you'll give us another chance in the future to provide a better dining experience. Best, The Management Team
   

   Is this helpful?

6. D

   Donna

   Cleveland22 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   You don't have to wait for a special occasion if you just want a great meal with a bit of entertainment as it's being prepared but my friend and I were both celebrating our birthdays and this was the perfect place to do it. I'm not a sushi person - I tell them I like my shushi well done - but the shrimp avacado crispy appetizer was wonderful with just the right amount of wasabi and fresh ginger on the side. We both had the trio which is filet, chicken and shrimp with both fried rice and noodles with extra veggies for the meal (not in the fried rice). There is always the wonderful soup then salad before the chef begins entertaining you as he's cooking. Some of the humor is corney but we love it - he asks if you like egg rolls and after you respond he rolls a fresh egg down onto the heated surface. There is soooo much food you will be full and still have plenty to take home for a couple more meals. You don't even have room for dessert but rainbow sherbert just tops it off - mine had whipped cream and a lighted candle for my birthday and everyone sang - it was so special - loved it!!! Highly recommend.
   

   Benihana - Cleveland, OHResponded on March 7, 2025

   Hi Donna, Thank you so much for choosing Benihana - Cleveland, OH for your celebration! We're thrilled to hear that you enjoyed your birthday meal, especially the shrimp avocado appetizer, the fried rice, and the trio. We're glad you found the entertainment to be both humorous and special for your special occasion. We're also glad you loved our soup and salad, and that you loved the rainbow sherbet for dessert! Your kind words mean a lot to us. We look forward to serving you again soon! Best, The Management Team
   

   Is this helpful?

7. OT

   OpenTable Diner

   Cleveland1 review

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress Stephany made my nephew Felix’s birthday so fun and special. It was a great experience!!
   

   Benihana - Cleveland, OHResponded on March 10, 2025

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you and your nephew had a great experience at Benihana - Cleveland, OH. It's wonderful to know that our team made your nephew's birthday special. We always strive to make our guests' celebrations memorable and it's heartening to know we succeeded. We look forward to serving you again soon!
   

   Is this helpful?

8. A

   Antonio

   Columbus2 reviews

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The service was horrible I went there for my wife’s birthday. I was there for a 7pm reservation an didn’t even get to my seat until 7:45 then it was downhill.
   

   Benihana - Cleveland, OHResponded on March 3, 2025

   Thanks for the feedback, Antonio. We're truly sorry to hear about your disappointing experience on your wife's birthday. It's certainly not the standard we aim for at Benihana - Cleveland, OH. We understand how frustrating it must have been to wait for your table and not get to it on time. We're also sorry for any inconvenience caused by the service. We're taking your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

   Is this helpful?

9. OT

   OpenTable Diner

   Cleveland1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server and Chef Nancy were great. Best hibachi meal we have had. Made a great 17th birthday celebration for my son
   

   Benihana - Cleveland, OHResponded on March 3, 2025

   Dear Guest! Thanks for visiting us! We're thrilled to hear that you and your son had a great celebration at Benihana - Cleveland, OH. It's wonderful to know that you enjoyed our hibachi meal and that we were able to contribute to making your day special. We always strive to provide excellent service and we're glad we could live up to your expectations. We appreciate your feedback and look forward to serving you again soon!
   

   Is this helpful?

10. R

    Risa

    Cleveland1 review

    5.0

    Dined on February 17, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My recent visit to Benihana was a truly delightful experience, thanks in large part to my exceptional server, Kevin. While my arrival started with a slight hiccup, the rest of the evening was superb. Upon entering, I encountered a minor issue with my reservation and was kept waiting by the front desk staff, despite arriving on time. However, they were very apologetic about the delay, which I appreciated. The moment I was finally able to speak with Kevin, he immediately stepped in and took care of the situation, ensuring I was seated as quickly as possible and minimizing any further inconvenience. I was particularly impressed with Kevin's attentiveness and understanding. Knowing I was in a hurry to get to another engagement, he ensured my food was prepared and delivered with impressive speed, without making me feel rushed or neglected. He checked in on me regularly while eating, always with a genuine smile, and made sure everything was to my liking. Kevin's friendly and professional demeanor made the experience very comfortable and enjoyable. Speaking of the food, the Wagyu steak I ordered with my birthday coupon was absolutely divine. It was incredibly savory and melt-in-your-mouth delicious – cooked to perfection. The entire meal was a culinary treat, and Kevin's attentive service only enhanced the experience. Overall, my visit to Benihana was fantastic. Kevin's outstanding service, combined with the delicious food, more than made up for the initial reservation issue with the front desk. Their apology and Kevin's subsequent care, particularly his quick service given my time constraints, turned what could have been a slightly frustrating start into a memorable dining experience. I highly recommend Benihana, and if you're lucky enough to have Kevin as your server, you're in for a treat!
    

    • 
    • 
    • 

    Benihana - Cleveland, OHResponded on February 18, 2025

    Thanks for the feedback, Risa! We're thrilled to hear that you had a wonderful experience at Benihana - Cleveland, OH. We apologize for the initial hiccup with your reservation, but we're glad to hear that our staff was able to quickly rectify the situation. We're thrilled that you enjoyed the food and found our service exceptional. We look forward to welcoming you back soon! Best regards, Benihana - Cleveland, OH Management Team
    

    Is this helpful?