Benihana - Cincinnati, OH

Benihana - Cincinnati, OH reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   Cincinnati1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 3

   We had a 5:30 reservation, but weren’t seared until 6:15. I believe they threw us at a table just to appease us, as we didn’t receive a greeting from a server until 6:35. We were told they were short staffed, causing the delay. The chef and server were friendly and the food was amazing as always. When it came time to check out (mind you- we had our kids with us and since our reservation was delayed by an hour, it was now nearing bedtime) our server was busy as he just received a large party (2 full tables). We knew we couldn’t wait 20+ minutes for him to get their drinks and orders, so we went to the front desk to request boxes and checks. The manager took care of this upon request, but a good manager would’ve been more hands on from the get go, knowing they were so “short staffed”. We have been coming here a couple times a year for a food 10+ years and this was our first poor experience. We will return, however may resort to a 4:30 reservation in hopes to be seated by 5:30.
   

   Benihana - Cincinnati, OHResponded 1 day ago

   Dear Guest! Thanks for the review. We're glad to hear that you enjoyed the food and had a positive experience with us. We apologize for the delay and any inconvenience it may have caused. We understand how important timeliness is and we're sorry for any misunderstanding about the payment options. We're committed to improving our service and your next visit will be more seamless.
   

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2. P

   Pamela VIP

   Cincinnati16 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food was very delicious and customer service was very good on yesterday
   

   Benihana - Cincinnati, OHResponded 2 days ago

   Thanks for the feedback, Pamela! We're thrilled to hear that you enjoyed our delicious food and found our customer service to be good. At Benihana - Cincinnati, OH, we strive to provide an exceptional dining experience for all our guests. We're glad we hit the mark for you. We look forward to serving you again soon. Best, The Management Team
   

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3. K

   Kori

   Indiana1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   The Food had zero flavor and for the price it should have tasted a lot better.
   

   Benihana - Cincinnati, OHResponded 1 day ago

   Thanks for the review, Kori. We're sorry to hear that your experience with our food didn't meet your expectations. We strive to provide our guests with flavorful dishes at a reasonable price, so it's disappointing to hear that we fell short this time. We appreciate your feedback and will certainly look into this matter. We hope you'll give us another chance to impress you with our food in the future. Thanks again for taking the time to share your experience.
   

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4. E

   Evie VIP

   Houston90 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fun meal and got our picture taken. Good times and good memories at benihana.
   

   Benihana - Cincinnati, OHResponded 4 days ago

   Hello Evie, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you had a fun meal with us at Benihana - Cincinnati, OH and that we were able to contribute to your good times and memories. It's always our pleasure to serve you and we're glad that we could contribute to your positive experiences. We look forward to welcoming you back soon. Best Regards, The Management Team
   

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5. D

   Dewey

   Houston5 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I really enjoyed the kid friendly atmosphere at this Benihana. The chef and host were very polite.
   

   Benihana - Cincinnati, OHResponded 4 days ago

   Hey Dewey, We're over the moon to hear that you enjoyed the kid-friendly atmosphere at Benihana - Cincinnati, OH! It's wonderful to know that our team was polite and made your experience even more enjoyable. Your perfect ratings for our food, service, and value truly made our day. Thank you for choosing us, and we look forward to serving you again soon. Best, The Management Team
   

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6. A

   Aleesha VIP

   Houston88 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was really good. Our server and chef were very attentive.
   

   Benihana - Cincinnati, OHResponded 4 days ago

   Thanks for the review, Aleesha! We're thrilled to hear that you enjoyed your dining experience at Benihana - Cincinnati, OH. It's wonderful to know that our team was attentive and that you found the food to be very good. We strive to provide our guests with a memorable experience and your feedback is a testament to our efforts. We look forward to welcoming you back soon!
   

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7. E

   Erik VIP

   Houston104 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I would definitely recommend this location to everyone. The food was fresh and it’s always delicious.
   

   Benihana - Cincinnati, OHResponded 4 days ago

   Hello Mariah, Thank you for your wonderful review and for recommending Benihana - Cincinnati, OH to others! We're thrilled to hear that you enjoyed our fresh food and found it to be delicious. Your kind words truly mean a lot to us. We're always striving to provide the best dining experience for our guests and your feedback lets us know we're on the right track. We look forward to serving you again soon! Best, The Management Team
   

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8. J

   Johnny

   Houston5 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love our Benihana. It’s always a favorite spot for a birthday or a get together.
   

   Benihana - Cincinnati, OHResponded 4 days ago

   Thanks for visiting us, Miller! We're thrilled to hear that Benihana - Cincinnati, OH is your favorite spot for a birthday or get-together. Your kind words and high ratings for our food, service, and value truly mean a lot to us. We look forward to serving you again soon.
   

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9. C

   Charley VIP

   Houston34 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is consistently good and we had a nice photo taken during our get together at Benihana
   

   Benihana - Cincinnati, OHResponded 4 days ago

   Thanks for the feedback, Finn! We're thrilled to hear that you and your friends enjoyed your get-together at Benihana. It's wonderful to know that our food consistently meets your expectations. We strive to provide the best service, and your feedback helps us to improve. We look forward to serving you again soon!
   

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10. S

    Sharon

    Houston10 reviews

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was delicious. The service and show were wonderful.
    

    Benihana - Cincinnati, OHResponded 6 days ago

    Hi Lexie, We're thrilled to hear that you enjoyed your dining experience at Benihana - Cincinnati, OH! It's wonderful to know that our food and service met your expectations. We strive to provide our guests with a memorable experience and your kind words affirm that we're doing our job well. We look forward to welcoming you back soon. Warm Regards, The Management Team
    

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