Benihana - Cherry Hill, NJ

Benihana - Cherry Hill, NJ reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Adrienne

   Philadelphia1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   The food was delicious, but the chef was new and untrained and didn’t put on the “show” while cooking that you come to expect from Benihana. We came for a birthday celebration, and while the food was delicious, the experience and excitement was lacking and non existent. No fire volcano, no egg splitting, no food tossing, no tricks with the cooking utensils. It was disappointing. We paid for the teppanyaki experience and didn’t get it.
   

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2. T

   Tatiana

   Philadelphia3 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My family is shocked. It was filthy, the service was awful, the food was tolerable but barely. It was outrageously expensive. The worst dining experience in years.
   

   Benihana - Cherry Hill, NJResponded 3 days ago

   Hello Tatiana, We're truly sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. We strive to provide our guests with a pleasant dining experience and it seems we fell short during your visit. We're disappointed to know that the cleanliness, service, and food did not meet your expectations. We understand that this experience was not up to par and we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our service. We hope you will give us another chance to provide the great dining experience you've come to expect from us. Best regards, Benihana - Cherry Hill, NJ Management Team
   

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3. K

   Kathryn

   Philadelphia5 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent the food delicious and the staff was very nice and friendly
   

   Benihana - Cherry Hill, NJResponded 3 days ago

   Thanks for the feedback, Kathryn! We're thrilled to hear that you enjoyed our service, food, and our staff at Benihana - Cherry Hill, NJ. We always strive to provide our guests with an excellent dining experience, and your kind words truly mean a lot to us. We look forward to welcoming you back soon!
   

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4. C

   Cassidy

   Raleigh3 reviews

   3.0

   Dined on March 31, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   VERY salty food. Very expensive for value. Overall not that nice of a location
   

   Benihana - Cherry Hill, NJResponded on April 2, 2025

   Hi Cassidy, We're sorry to hear that your experience at Benihana - Cherry Hill, NJ didn't meet your expectations. We strive to provide a great dining experience and it seems we fell short this time. We understand that you found our food to be salty and found it to be on the pricier side. We also noticed that the location didn't seem to be as pleasant as you'd like. Your feedback is important to us and we'll definitely take it into consideration as we continuously work on improving our location and food quality. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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5. M

   Monica

   New Jersey1 review

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very great 10/10, definitely will be going back. Food was great drinks was great.
   

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   Benihana - Cherry Hill, NJResponded on March 31, 2025

   Thanks for visiting us, Monica! We're thrilled to hear that you enjoyed your visit to Benihana - Cherry Hill, NJ. It's wonderful to know that our food, drinks, and overall value met your expectations. We're glad that we could provide a 10/10 experience for you. We look forward to serving you again soon.
   

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6. T

   Taquira

   Philadelphia1 review

   1.0

   Dined on March 25, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   My reservation was for 7pm, we didn’t get seated until About 7:25, they didn’t have enough chefs to accommodate all of the tables, so by 8:30 we were still waiting for a chef to come out & began cooking. On top of that, there were 2 tables that sat down before us that still needed to be served, so who knows how long we would’ve actually waited! My toddler became very irritated after waiting over an hour & a half to eat, so we decided to leave. Terrible experience & waste of time.
   

   Benihana - Cherry Hill, NJResponded on March 27, 2025

   Thanks for visiting us, Taquira. We're truly sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. It's disappointing to know that you felt rushed during your visit and that your toddler's patience was tested. We strive to provide excellent service and it's clear we missed the mark during your visit. We understand your frustration and we sincerely apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your experience better in the future. Best, The Management Team
   

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7. M

   Mary

   Philadelphia10 reviews

   4.0

   Dined on March 24, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Service was a bit slow but our chef was excellent and the food delicious!
   

   Benihana - Cherry Hill, NJResponded on March 26, 2025

   Hey Mary, We're thrilled to hear that you enjoyed your experience at Benihana - Cherry Hill, NJ! It's great to know that our chef made a positive impression on you and that you found our food to be delicious. We always aim to provide excellent service and it's great to hear that we hit the mark during your visit. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
   

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8. B

   Brian

   Philadelphia1 review

   2.0

   Dined on March 16, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   The service was not good. I had a 7:30 reservation the cook didn’t come until 8:45. When he finally came who ever was before him didn’t clean grill so he had to clean grill which cost more time before he could cook. The floor was dirty as well wasn’t cleaned after last use a lot of crumbs on floor. Once cook got going the food was good. Server was good as well.
   

   Benihana - Cherry Hill, NJResponded on March 21, 2025

   Thanks for the feedback, Brian. We're sorry to hear about your experience with the service at Benihana - Cherry Hill, NJ. It's unfortunate that your visit was not up to our usual standards. We understand how frustrating it can be to wait for service, especially when you have a reservation. We also appreciate your kind words about our food and server. We're always striving to provide a better dining experience for our guests. We hope to have the opportunity to serve you again in the future and provide a better experience.
   

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9. OT

   OpenTable Diner

   Philadelphia4 reviews

   5.0

   Dined on March 16, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I had a very experience the Chef Kareem was very good and he was a funny guy food was amazing
   

   Benihana - Cherry Hill, NJResponded on March 17, 2025

   Dear Guest, Thank you for sharing your wonderful experience! We’re thrilled to hear that Chef Kareem made your visit special with his great cooking and humor. It’s fantastic that you enjoyed the food—he truly puts his heart into every dish! We’ll be sure to pass along your kind words to him. Your feedback means a lot, and we can’t wait to welcome you back for another amazing meal and good times!
   

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10. OT

    OpenTable Diner

    Philadelphia2 reviews

    2.0

    Dined on March 8, 2025

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2

    Our waitress was friendly, but did not give us as much information as the waitress at the next table. Our chef, Leo, seemed disinterested and did not put on the type of show you expect at Benihana. Jeff, the chef at the next table, was awesome and included my children when he saw how excited they were. Our green tea was disgusting and had a layer of oil on top.
    

    Benihana - Cherry Hill, NJResponded on March 10, 2025

    Dear Guest! Thank you for sharing your experience at Benihana - Cherry Hill, NJ. We're glad to hear that you enjoyed our chef's service and that your children had a fun time. We apologize for the waitress's service not meeting your expectations. We strive to provide all our guests with the same level of service, and your feedback helps us improve. We're sorry to hear about your experience with our green tea. We always strive to provide the best quality, and your comments will help us to improve. We hope to have the opportunity to serve you again and provide you with a better experience. Best regards, The Management Team
    

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