Benihana - Cherry Hill, NJ

Benihana - Cherry Hill, NJ reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Linda

   Philadelphia12 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Server Jenny was fantastic as always. Paul the chef was awesome and fun. Great experience.
   

   Benihana - Cherry Hill, NJResponded 1 day ago

   Thanks for the review, Linda! We're thrilled to hear that you had a fantastic experience at Benihana - Cherry Hill, NJ. It's always a pleasure to know that our team has made your visit enjoyable. We're also glad to hear that you found our chef to be fun and awesome. We always strive to provide a great value for our guests, and we appreciate your feedback on that. We look forward to welcoming you back soon. Best, The Management Team
   

   Is this helpful?

2. S

   Selina

   New York City3 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   The waitress was not friendly at all. I went for extended birthday dinner. I was not offered Tea, or Ice cream. I was not given my change or a receipt. Normally, they would ask to you need change back, However, I was never asked. She never said good night or anything. I have been dining here for years and have never had an experience like the I had this evening.
   

   Benihana - Cherry Hill, NJResponded 1 day ago

   Thanks for the feedback, Selina. We're truly sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. We always strive to provide our guests with friendly service and it's disappointing to hear that we fell short during your visit. It's not the kind of experience we want our guests to have, especially on such a special occasion like a birthday dinner. We appreciate your long-standing relationship with us and we're truly sorry that we let you down. We hope you'll give us another chance to make it right. Best, The Management Team
   

   Is this helpful?

3. S

   SneakerHead

   Philadelphia1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   The steak dont had meat just grase was nasty i tell the waitress dont give me discount nothing
   

   Benihana - Cherry Hill, NJResponded 2 days ago

   Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. We always aim to deliver a great experience, and we're disappointed to hear that the steak did not meet your expectations. We appreciate your feedback and will certainly look into this matter. Despite this, we're glad to hear that you found our service satisfactory. We hope to have the opportunity to serve you again in the future. Best Regards, The Management Team
   

   Is this helpful?

4. A

   Adrienne

   Philadelphia1 review

   2.0

   Dined on April 5, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   The food was delicious, but the chef was new and untrained and didn’t put on the “show” while cooking that you come to expect from Benihana. We came for a birthday celebration, and while the food was delicious, the experience and excitement was lacking and non existent. No fire volcano, no egg splitting, no food tossing, no tricks with the cooking utensils. It was disappointing. We paid for the teppanyaki experience and didn’t get it.
   

   Benihana - Cherry Hill, NJResponded 2 days ago

   Thanks for the feedback, Adrienne. We're glad to hear that you enjoyed the food at Benihana - Cherry Hill, NJ. However, we're sorry to hear that the chef's performance did not meet your expectations. We always aim to provide a memorable experience, and we regret that we fell short this time. Your feedback about the teppanyaki experience is also noted. We appreciate your honest thoughts and will use it to improve. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

   Is this helpful?

5. T

   Tatiana

   Philadelphia3 reviews

   1.0

   Dined on April 5, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My family is shocked. It was filthy, the service was awful, the food was tolerable but barely. It was outrageously expensive. The worst dining experience in years.
   

   Benihana - Cherry Hill, NJResponded 6 days ago

   Hello Tatiana, We're truly sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. We strive to provide our guests with a pleasant dining experience and it seems we fell short during your visit. We're disappointed to know that the cleanliness, service, and food did not meet your expectations. We understand that this experience was not up to par and we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our service. We hope you will give us another chance to provide the great dining experience you've come to expect from us. Best regards, Benihana - Cherry Hill, NJ Management Team
   

   Is this helpful?

6. K

   Kathryn

   Philadelphia5 reviews

   5.0

   Dined on April 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent the food delicious and the staff was very nice and friendly
   

   Benihana - Cherry Hill, NJResponded 6 days ago

   Thanks for the feedback, Kathryn! We're thrilled to hear that you enjoyed our service, food, and our staff at Benihana - Cherry Hill, NJ. We always strive to provide our guests with an excellent dining experience, and your kind words truly mean a lot to us. We look forward to welcoming you back soon!
   

   Is this helpful?

7. C

   Cassidy

   Raleigh3 reviews

   3.0

   Dined on March 31, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   VERY salty food. Very expensive for value. Overall not that nice of a location
   

   Benihana - Cherry Hill, NJResponded on April 2, 2025

   Hi Cassidy, We're sorry to hear that your experience at Benihana - Cherry Hill, NJ didn't meet your expectations. We strive to provide a great dining experience and it seems we fell short this time. We understand that you found our food to be salty and found it to be on the pricier side. We also noticed that the location didn't seem to be as pleasant as you'd like. Your feedback is important to us and we'll definitely take it into consideration as we continuously work on improving our location and food quality. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

   Is this helpful?

8. M

   Monica

   New Jersey1 review

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very great 10/10, definitely will be going back. Food was great drinks was great.
   

   • 

   Benihana - Cherry Hill, NJResponded on March 31, 2025

   Thanks for visiting us, Monica! We're thrilled to hear that you enjoyed your visit to Benihana - Cherry Hill, NJ. It's wonderful to know that our food, drinks, and overall value met your expectations. We're glad that we could provide a 10/10 experience for you. We look forward to serving you again soon.
   

   Is this helpful?

9. T

   Taquira

   Philadelphia1 review

   1.0

   Dined on March 25, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   My reservation was for 7pm, we didn’t get seated until About 7:25, they didn’t have enough chefs to accommodate all of the tables, so by 8:30 we were still waiting for a chef to come out & began cooking. On top of that, there were 2 tables that sat down before us that still needed to be served, so who knows how long we would’ve actually waited! My toddler became very irritated after waiting over an hour & a half to eat, so we decided to leave. Terrible experience & waste of time.
   

   Benihana - Cherry Hill, NJResponded on March 27, 2025

   Thanks for visiting us, Taquira. We're truly sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. It's disappointing to know that you felt rushed during your visit and that your toddler's patience was tested. We strive to provide excellent service and it's clear we missed the mark during your visit. We understand your frustration and we sincerely apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your experience better in the future. Best, The Management Team
   

   Is this helpful?

10. M

    Mary

    Philadelphia10 reviews

    4.0

    Dined on March 24, 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    Service was a bit slow but our chef was excellent and the food delicious!
    

    Benihana - Cherry Hill, NJResponded on March 26, 2025

    Hey Mary, We're thrilled to hear that you enjoyed your experience at Benihana - Cherry Hill, NJ! It's great to know that our chef made a positive impression on you and that you found our food to be delicious. We always aim to provide excellent service and it's great to hear that we hit the mark during your visit. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
    

    Is this helpful?