Benihana - Chandler, AZ

Review summary

1. L

   Laci

   Phoenix

   50 reviews

   3.0

   50 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have come here every year for the last 10 years on Christmas Eve and still love it! However, this was the longest wait and longest experience we've ever had. Almost an hour wait with reservations and over a 15 minute wait for the chef after soup/salad. Although the food and service were amazing, the lack of planning was disappointing. Hopefully next year will be better!
   

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2. M

   Mary

   Phoenix

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   I had been looking forward to bringing my children to Benihana for the first time for an entertaining Christmas Eve dinner experience, but did not get all of what I expected. The food was very good and so was the service and ambiance. I never had to ask the friendly and helpful server to refill water glasses. Orders were taken, plates were cleared, and desserts and drinks were delivered warmly and efficiently. What more could I expect? Well, *how* the chef prepares the food is a significant part of the Benihana experience, and this visit did not deliver in that regard. The chef seemed very much to be following a script and performing motions by rote. The food preparation was somewhat robotic, and I was disappointed that I couldn’t understand the chef much of the time due to an accent and a quiet voice vs. the background noise.. Looking around, I could see tables with chefs who seemed engaging and energetic, just as I had experienced at previously. Had this been my first visit I probably would not return - the price you pay is not worth it without the entertainment.
   

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3. R

   Robyn

   Phoenix

   14 reviews

   3.0

   14 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wait time is unacceptable. We are obligated as the guest to arrive on time with our entire party present before we can be seated. We waited one hour after our initial reservation time because the restaurant was running so far behind. When we arrive, we were told 15 to 20 minute wait. It ended up being one hour. We were at the restaurant for over three hours including the one hour wait time then two hours at the table to order food have it cooked and eat. The hostesses are very busy and indifferent to the wait time. There’s very little apology. It’s just this is the way it is. While we enjoy this restaurant and visit a few times a year this will be our last visit for the foreseeable future. We just can’t be treated like we are an inconvenience and our time is being taken advantage of. A manger never came by our table to check on us offer an apology or ask if we needed anything. So disappointed in this experience that cost us time and $300 for dinner.
   

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4. J

   John

   VIP

   Denver

   41 reviews

   4.0

   41 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   My Dutch family guests thoroughly enjoyed the experience! The restaurant was extremely busy, with several people both in and outside waiting to be seated. Regardless, we got seated about 20 minutes after we arrived, and had a very nice meal as we watched Alex, impress my guests with his culinary show.
   

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5. e

   erica

   VIP

   Hawaii

   18 reviews

   4.0

   18 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was my son‘s birthday. The amount of food you get has decreased. We did the $30 coupon which helped out but taking one chicken breast and splitting it between two meals didn’t seem right when you used to get one whole chicken breast, that’s where I feel like the value is not there with the chefs table coupon. Like I said before you used to get more food.
   

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6. E

   Eli

   Phoenix

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Chef Dominic really made our night and experience memorable, highly suggest him as your chef if you should ever visit and dine at benihana in chandler
   

   Benihana - Chandler, AZResponded 2 days ago

   Thanks for visiting us, Eli! We're thrilled to hear that you had a memorable experience at Benihana - Chandler. It's wonderful to know that our chef, Chef Dominic, made your night special. We strive to provide excellent food and service and your feedback is a testament to our efforts. We appreciate your high recommendation and look forward to serving you again soon. Best regards, The Management Team
   

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7. R

   RAJ

   Phoenix

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Where is the Value, I was in Kyoto 2 weeks ago, threy were so much better for less.
   

   Benihana - Chandler, AZResponded 2 days ago

   Hey Raj, Thank you for taking the time to share your feedback with us. We're really sorry to hear that you didn't have the same experience you had while in Kyoto. We always aim to provide the best service and food at Benihana - Chandler and we're disappointed to hear that we fell short during your visit. We truly appreciate your feedback and we'll certainly take it into consideration as we continually strive to improve. We hope to have the opportunity to welcome you back and provide you with the value you've come to expect from us. Best regards, The Management Team
   

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8. R

   Rudy

   Phoenix

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Alex is the best! Has some good mushroom jokes 😃
   

   Benihana - Chandler, AZResponded 3 days ago

   Hello Rudy, Thank you for your glowing review! We're thrilled to hear that you had a great experience with Chef Alex at Benihana - Chandler. It's always a pleasure to know that our guests enjoyed our mushroom jokes. We strive to provide an excellent dining experience, and your feedback lets us know we're on the right track. We look forward to serving you again soon. Best wishes, The Management Team
   

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9. S

   Suzanne

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana is one of our favorite places to dine, and it never disappoints! We recently visited to celebrate my son’s birthday and had a wonderful experience. The hostess was friendly and was able to accommodate us by adding another person to our party, even though the restaurant was very busy. The service from our waiter was attentive and friendly, and the chef was not only skilled but also accommodating to our requests. The food, as always, was absolutely delicious, and the sushi was exceptional. The highlight was when the staff sang “Happy Birthday” to my son in both English and Japanese—and the waiter took a group photo for us, it made the celebration extra special. We’ve been coming here for years and always look forward to our next visit. Highly recommend Benihana for great food, excellent service, and a memorable dining experience! This version is polished and includes your note about the hostess seamlessly.
   

   Benihana - Chandler, AZResponded 2 days ago

   Thanks for visiting us, Suzanne! We're thrilled to hear that your son's birthday celebration at Benihana - Chandler was a memorable one. It's great to know that our team was able to accommodate your request and that you enjoyed the food and service. We always strive to provide excellent service and delicious food, and it's heartening to hear that we hit the mark for you. Your continued support means a lot to us. We look forward to welcoming you back for more great experiences! - The Management Team
   

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10. OT

    OpenTable Diner

    Phoenix

    1 review

    3.0

    1 review

    Dined 4 days ago

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 5

    I love the experience of Benihana. Every Christmas I take my gf there for our special dinner. But the last 2 years we’ve had their “second string” chefs. And this year 12/20/2024 we waited an hour just to get our chef. The waiter forgot our appetizer…the whole evening was less than stellar. When dropping $200 I’d like to get a better experience. Regardless I tipped very well because 90% of the time it’s not the chef or server’s fault. Not sure I’ll gamble on another visit.
    

    Benihana - Chandler, AZResponded 3 days ago

    Dear Guest! Thanks for the feedback. We're sorry to hear that your recent visit didn't meet the high standards you've come to expect from Benihana - Chandler. We appreciate your patience and understanding, and we're truly sorry for the delay and forgetfulness you experienced. We're always looking to improve and your feedback is invaluable in this process. We hope to have the opportunity to welcome you back and provide the exceptional experience you've come to expect from us. Best regards, Benihana - Chandler Management Team
    

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