Benihana - Chandler, AZ

Benihana - Chandler, AZ reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. G

   Gary VIP

   Phoenix70 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Birthday celebration was excellent. Josh. our server, was very personable and attentive. The cook, Danny, did a wonderful job of preparing our entrees and was very entertaining. A very nice overall experience.
   

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2. R

   Rita

   Greater Boston6 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   On time seating , excellent server and chef, very family friendly .
   

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3. N

   Niloo VIP

   Los Angeles27 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Alex the real Shrimp shady was so good and so much fun. I have us probably be the funniest chef I’ve ever had at Benihana and definitely made the evening memorable. I would definitely want to go back and sit at his table. The food was delicious and cooked very well to our liking and specifications as well. This service was a little bit slower than I would’ve liked, but they were super busy with lots of celebrations. We had an amazing night thank you Benihana and Alex.
   

   Benihana - Chandler, AZResponded today

   Thanks for visiting us, Niloo! We're thrilled to hear that you had a memorable evening at Benihana - Chandler, AZ. It's fantastic to know that our team made you feel like you were having fun and had a great time being our guest chef. We're glad you enjoyed the Shrimp dish and found it to your liking. We apologize for the slower service during your visit, but we're glad it didn't overshadow your celebration. We're looking forward to welcoming you back soon for another fun night!
   

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4. C

   Cristhian

   Phoenix1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   We got an unexperienced chef. We were there for a birthday celebration.  our food was not well cooked. Chef told us he only had one week experience. We order some Wagyu and has been the worst we ever tasted.
   

   Benihana - Chandler, AZResponded today

   Thanks for the feedback, Cristhian. We're sorry to hear that your experience at Benihana - Chandler, AZ didn't meet your expectations. We take pride in our food and it's disappointing to hear that you found it not well cooked. We're always working to improve and your comments will certainly help us do that. We hope you'll give us another chance to impress you with our culinary skills. Best, The Management Team
   

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5. M

   Mitch

   Phoenix3 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Always enjoy Benihana but last night we had reservations for 6:30pm, got seated 6:50pm and didn’t get dinner started until after 8pm.
   

   Benihana - Chandler, AZResponded 1 day ago

   Thanks for the review, Mitch. We're sorry to hear that your recent visit to Benihana - Chandler, AZ didn't meet your expectations. We understand that waiting for a long time for your dinner and having a less-than-ideal experience is frustrating. We're taking your feedback seriously and will discuss it with our team to ensure this doesn't happen again. We hope to have the opportunity to serve you better in the future.
   

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6. A

   Allie VIP

   Phoenix2 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Our food came out cold, the steak was super tough, rice had some strange spice flavor. Would never order from bar area again
   

   Benihana - Chandler, AZResponded 2 days ago

   Thanks for the review, Allie. We're truly sorry to hear that your experience at Benihana - Chandler, AZ did not meet your expectations. We pride ourselves on providing delicious food and it's disappointing to hear that you found our food to be cold and tough. We also apologize if there was any confusion with the spice flavor of our rice. We appreciate your feedback and will certainly take it into account as we continually strive to improve our food and service.
   

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7. A

   Anakaren

   Phoenix1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress Veronica was awesome and so was our chef Daniel. The chef didn’t have many tricks or jokes but the food tasted amazing which matters. We have been here many times and it’s not always great service you either get a good chef or a good waitress and I’m glad we had both this time around.
   

   Benihana - Chandler, AZResponded 2 days ago

   Thanks for the feedback, Anakaren! We're thrilled to hear that you enjoyed your experience at Benihana - Chandler, AZ. Our team is dedicated to providing top-notch service and delicious food, so your kind words mean a lot. We're also glad to know that we hit the mark this time around. We look forward to serving you many more meals to be just as satisfied as you were this time. See you soon!
   

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8. E

   Erin

   San Diego5 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We’ve been coming here for years for birthdays and celebrations. We came for lunch today to find that prices had doubled. For something we used to pay $27 for, we are now paying $45!!! My son’s California roll was $17 which is just insane. Looks like we will find a new spot for celebrating.
   

   Benihana - Chandler, AZResponded 2 days ago

   Hello Erin, We're truly sorry to hear about your recent dining experience with us at Benihana - Chandler, AZ. Your loyalty over the years means a lot to us, and we regret to hear that your recent visit didn't meet your expectations. We understand your concerns about the pricing and the quality of our food. We appreciate your feedback and will certainly take it into account as we continually strive to improve our services and offerings. We hope you'll reconsider and give us another chance to make it right. Best regards, The Management Team
   

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9. AE

   AyaE

   Phoenix6 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I get that we reserved on a Saturday so we went expecting it to be busy. But the host was not friendly and when we have a reservation it’s expected to get seated atleast within 10-15 min. They told us they were behind and it would be a 30 min wait and we agreed and the. We ended up waiting 45 min to get seated and each time we asked they said we don’t have a time, and it was frustrating because they should be able to tell us a time. And then we had to wait another 40 min for the chef to show up. The food was not that great, the steak was the best part. We took our daughter for a fun experience and not much of a shoe for her and we ended up spending $125 and leaving super late.
   

   Benihana - Chandler, AZResponded 3 days ago

   Thanks for the feedback, Aya. We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. It's disappointing to hear that we didn't meet your expectations, especially with the wait times and the quality of the food. We always strive to provide our guests with a pleasant and timely experience, and it seems we fell short during your visit. We appreciate your patience and understanding, and we're grateful for your feedback as it helps us improve. We hope you'll give us another chance to provide you with the experience you deserve. Best regards, Benihana - Chandler, AZ Management Team
   

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10. B

    Brandy

    Phoenix4 reviews

    5.0

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Chef Alex was awesome. He made my son’s 17th birthday so much fun. It is expensive, but it was well worth it!
    

    Benihana - Chandler, AZResponded 3 days ago

    Thanks for visiting us, Brandy! We're thrilled to hear that your son's birthday celebration at Benihana - Chandler, AZ was made even more enjoyable due to our chef's efforts. We always strive to provide top-notch service and delicious food, and we're glad we hit the mark for you. We appreciate your kind words and look forward to serving you again soon!
    

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