Benihana - Carlsbad, CA

Review summary

1. T

   Tanya

   San Diego

   22 reviews

   5.0

   22 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Stopped in on our way home from Knotts! Our waitress was great! Chef was great! Food was great as usual!
   

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2. H

   H David

   VIP

   San Diego

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The Benihana team was really trying but understaffed which resulted in slower service than usual, still a very tasty meal. 
   

   Benihana - Carlsbad, CAResponded 1 day ago

   Hey David, Thank you for taking the time to share your experience at Benihana - Carlsbad. We're glad to hear that you found our meal tasty and our team efforts to be commendable. We apologize for the longer wait time than usual due to our staffing situation. We're committed to providing a better experience and your feedback is invaluable to us. We hope to welcome you back soon for an even better experience. Best, The Management Team
   

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3. N

   Nina

   Orange County

   14 reviews

   4.0

   14 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved our experience but I resented waiting 35 minutes for my table when I had a reservation.
   

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   Benihana - Carlsbad, CAResponded 1 day ago

   Thanks for the review, Nina! We're thrilled to hear that you enjoyed your experience at Benihana - Carlsbad. We always strive to provide excellent food and service, so your feedback is much appreciated. We regret the delay you experienced, and we understand how frustrating that can be. We'll certainly look into this matter to prevent such situations in the future. We hope to see you again soon!
   

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4. K

   Kathleen

   VIP

   San Diego

   46 reviews

   4.0

   46 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We got there before our reservation but checked in immediately. We watched the hostess seat all the parties that arrived after us. Finally after we asked, she sat us. Our favorite dish is no longer on the menu but luckily we were still able to order it. We had a Birthday Club coupon which no longer covers any meal on the menu. All the prices have gone up dramatically. But the Birthday Coupon has not gone up in value. No loner is a picture nor the Buddha candle offered. This was my 61st time returning for a special occasion but Bennihanna has reduced the special experience. A shame, my family started going to Bennihanna’s in Encino in 1965.
   

   Benihana - Carlsbad, CAResponded 5 days ago

   Thanks for the review, Kiki. We're glad to hear that you enjoyed your experience at Benihana - Carlsbad. We apologize for the inconveniences you experienced, including the change in the Birthday Club menu and the lack of the picture and Buddha candle. We understand your disappointment with the changes and hope to improve upon these aspects in the future. We appreciate your loyalty and look forward to making your next visit a special one.
   

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5. T

   Terry

   Milwaukee

   2 reviews

   5.0

   2 reviews

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   David was our chef and he was fantastic, best we’ve ever had in over 50 times at a variety of Benihana restaurants. The Holiday menu bumped up the prices, which was disappointing since it was more than a week before Christmas. Three people came in at over $200, not what we expected since we were there for lunch.
   

   Benihana - Carlsbad, CAResponded 4 days ago

   Hello Terry, Thank you for your kind words and for being a regular at Benihana - Carlsbad. We're thrilled to hear that you've had the best experiences at our restaurant. We understand your concerns about the Holiday menu pricing and we appreciate your feedback. We strive to provide the best value to our customers and your feedback helps us do just that. We hope to welcome you back soon for another memorable dining experience. Best, The Management Team
   

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6. A

   Aaron

   San Diego

   5 reviews

   2.0

   5 reviews

   Dined on December 16, 2024

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   Didn’t get seated until 7:30pm with a 6:30pm reservation. Hostess blamed the open table app. Then sat our table for the chef, didn’t get out of there til 9:30pm. Very disappointing
   

   Benihana - Carlsbad, CAResponded 7 days ago

   Hello Aaron! We're truly sorry to hear about your experience at Benihana - Carlsbad. We understand that waiting until late can be frustrating, especially when you have a reservation. We also apologize for the confusion with our open table app. We strive to provide excellent service and it seems we fell short during your visit. We're glad to hear that you enjoyed the food, though. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to impress you with our service. Best Regards, The Management Team
   

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7. J

   Jodi

   Raleigh

   3 reviews

   5.0

   3 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you to Trevor, our outstanding chef, he made my son and I laugh while amazing us with his talents. And of course the food was amazing. Thank you Trevor for great entertainment, a great meal, and overall being a great person!
   

   Benihana - Carlsbad, CAResponded on December 15, 2024

   Thanks for the feedback, Jodi! We're thrilled to hear that you and your son had a great time at Benihana - Carlsbad. It's wonderful to know that our chef's talents added to the overall experience. We're also glad to hear that you enjoyed our food. We strive to provide a memorable experience for our guests, so we're glad we could do that for you. We appreciate your kind words and look forward to serving you again soon.
   

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8. L

   Lori

   San Diego

   4 reviews

   5.0

   4 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Samantha as our waitress and Santo as our cook, and he did an awesome job and listened to our requests
   

   Benihana - Carlsbad, CAResponded on December 15, 2024

   Hey Lori! Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that our team was able to accommodate your needs and provide you with excellent service. We noticed that you rated our service value a bit lower and we truly appreciate your feedback. We're always striving to improve and your input is invaluable in this process. We hope to see you again soon at Benihana - Carlsbad for another wonderful dining experience!
   

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9. M

   Michelle

   San Diego

   35 reviews

   5.0

   35 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Santos and Drake were amazing! Santos was so fun, preparing our dinner and bringing his own flare to the table. Drake was so attentive and personable. Overall, the experience was so fun!
   

   Benihana - Carlsbad, CAResponded on December 15, 2024

   Hello Michelle! Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you and your husband had an amazing time at our restaurant. It's great to know that our team made your dining experience enjoyable and memorable. We're also glad to hear that our team was able to enhance your dining experience with their flair and attentiveness. We appreciate your feedback and look forward to serving you again soon. Best Regards, The Management Team at Benihana - Carlsbad
   

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10. T

    Tony

    Las Vegas

    1 review

    5.0

    1 review

    Dined on December 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Chef Irvin was awesome service was great they took care of my travelers from las Vegas
    

    Benihana - Carlsbad, CAResponded on December 12, 2024

    Thanks for the review, Tony! We're thrilled to hear that you enjoyed your experience at Benihana - Carlsbad. It's wonderful to know that our team was able to provide great service for your travelers from Las Vegas. We strive to make every guest feel valued and taken care of. We look forward to serving you again soon. - The Management Team
    

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