Benihana - Burlingame, CA

Review summary

1. J

   Jonta

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for my son birthday 🎂 he had a great time food was great
   

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2. L

   Lisa

   San Francisco

   9 reviews

   1.0

   9 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   We had a reservation for my mother‘s birthday party at 6:30. We were not seated until 715 and did not have anything brought to the table until 745 then nobody came to run the credit card at the end so we went up to the front And they accused us of saying we only had a party of seven when we had a party of eight, but we only had a party of seven. I told him when we checked in that somebody was sick. Unacceptable.
   

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3. J

   Jon

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very cozy and fun atmosphere. The food was excellent per usual.
   

   Benihana - Burlingame, CAResponded 3 days ago

   Hey Jon, We're thrilled to hear that you enjoyed the cozy and fun atmosphere at Benihana - Burlingame! Your kind words about our food truly made our day. We strive to provide excellent meals to all our guests and it's always rewarding to hear when we've succeeded. We're glad that you had a great experience and we look forward to serving you again soon. Best, The Management Team
   

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4. OT

   OpenTable Diner

   Charleston

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Yes! This Benihana finally pulled it together. Seems they have new management, new staff - best service we’ve had there in 30 years. Food was delicious and chef was great.
   

   Benihana - Burlingame, CAResponded 5 days ago

   Dear Guest! Thanks for the review! We're thrilled to hear that your experience with us was a positive one. It's wonderful to know that our team's efforts to improve and provide the best service are appreciated. We're glad you enjoyed our food and found the chef to be great. We're sorry if the value didn't meet your expectations, we strive to provide the best experience for our guests. We hope to see you again soon!
   

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5. N

   Natasha

   San Francisco

   19 reviews

   5.0

   19 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a very nice server and an unexpectedly funny cook! It was a great experience!
   

   Benihana - Burlingame, CAResponded 5 days ago

   Thanks for the feedback, Natasha! We're thrilled to hear that you had a great experience at Benihana - Burlingame. It's wonderful to know that our team's performance added to your overall experience. We strive to provide a fun and memorable dining experience for all our guests, and your remarks are much appreciated. We look forward to serving you again soon!
   

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6. K

   Kathy

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Terrible service and chef experience for my daughters birthday.
   

   Benihana - Burlingame, CAResponded 6 days ago

   Hello, Kathy! We're truly sorry to hear about your disappointing experience on your daughter's special day at Benihana - Burlingame. We strive to provide excellent service and memorable dining experiences, and it's clear we fell short during your visit. We sincerely apologize for any inconvenience caused and we appreciate your feedback as it helps us improve. We hope you'll give us another chance to make things right for you and your family. Best regards, The Management Team
   

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7. M

   Marilyn

   San Francisco

   1 review

   4.0

   1 review

   Dined on December 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I come here regularly. I like their promos. Sometimes best experience sometimes not…
   

   Benihana - Burlingame, CAResponded 2 days ago

   Hi Marilyn, We're thrilled to hear that you enjoy our frequent visits to Benihana - Burlingame. It's great to know that our promotions appeal to you and that our service is generally up to par. We appreciate your feedback and understand that it's not always the best experience every time. We'll continue to strive for excellence and hope to provide the best for you on your next visit. Thanks for your loyalty and see you soon!
   

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8. Y

   Yvonne

   VIP

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The server Irma was excellent. She was attentive and fun. As a regular, she is my favorite waitress.
   

   Benihana - Burlingame, CAResponded on December 15, 2024

   Hey Yvonne! Thanks for visiting us at Benihana - Burlingame! We're thrilled to hear that you had a great time with us and that our team made your experience enjoyable. It's always our goal to provide the best service and it's great to know we hit the mark for you. We appreciate your continued support as a regular and look forward to serving you again soon. Thanks again!
   

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9. R

   Rossette

   VIP

   Las Vegas

   7 reviews

   1.0

   7 reviews

   Dined on December 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   We love Benihana and your food usually taste so amazing! Unfortunately this time, our chef wasn’t that lively and he doesn’t look like in the mood. He barely talked to us, barely did any tricks which was sad because it’s our friend’s first time and we were so excited to show him what Benihana offers. Our chicken was overcooked and our rice portion was surprisingly less than the other tables maybe because some ordered extra rice and he didn’t portioned it well.
   

   Benihana - Burlingame, CAResponded on December 15, 2024

   Thanks for visiting us, Rossette! We're sorry to hear that your recent visit to Benihana - Burlingame didn't meet your expectations. We appreciate your feedback regarding the chef's demeanor and the overcooked chicken. We strive to provide a vibrant and enjoyable experience for all our guests, and we regret that we fell short this time. We hope you'll give us another chance to impress you and your friend next time. Best, Benihana - Burlingame Management Team
   

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10. M

    Martha

    Portland

    1 review

    4.0

    1 review

    Dined on December 9, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 3

    Food was really great but it was really noisy and hard to converse.
    

    Benihana - Burlingame, CAResponded on December 10, 2024

    Hello, Martha! Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our food, but we're sorry to hear that the noise level affected your overall dining experience. We appreciate your patience and understanding. We continually strive to provide a comfortable and enjoyable environment for all our guests. We hope to welcome you back to Benihana - Burlingame for a more peaceful dining experience. Best, The Management Team
    

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