Benihana - Broomfield, CO

Review summary

1. E

   Erika

   Denver1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Our waiter was very unhelpful the first half of service. Didn’t pass out forks, left them on the side of the table for a customer to pass out. He forgot a drink and I had to ask a different waitress to bring it from the bar. Soup and salads came out at the same time which isn’t too much of an issue unless you’ve waited over 30 minutes for them. Our chef didn’t crack any jokes. When an egg cracked on the table in front of my husbands plate there was an apology from the chef but the table did not get wiped down. So there was raw egg juice just sitting in front of my husband. This was such a poor experience from both the waiter and the chef. Very disappointed when it was people first time at the table and they didn’t get the full Benihana experience
   

   Benihana - Broomfield, COResponded 1 day ago

   Thanks for the feedback, Erika. We're sorry to hear about your experience at Benihana - Broomfield, CO. We strive to provide excellent service and it's clear we missed the mark during your visit. We apologize for the mix-up with the forks and the timing of the salads, as well as the lapse in our chef's humor. We're glad to hear you enjoyed the food and we'll certainly work on improving these areas. We appreciate your comments and hope to have the chance to provide a better experience in the future. Best regards, Benihana - Broomfield, CO Management Team
   

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2. c

   cotoothfairy

   Denver12 reviews

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   We waited an hour or our reserved table. We were told they were running a few minutes behind when we got there and once 45 minutes had passed I went up to ask how much longer and they said soon. 15 minutes later we were seated. We waited another 15 before being greeted and another 15 before getting any drinks. Waited at least another 30 before the apps arrived and we didn’t complete our meal until almost 9:30. Our reservations were 3 hours before that. This is unacceptable and we will never be back. No manager came to our table to apologize or offer anything for the delay and super slow service. There are plenty of great places to eat for the cost and without the headache.
   

   Benihana - Broomfield, COResponded on March 3, 2025

   Hi Cotoothfairy, We're truly sorry to hear about your experience at Benihana - Broomfield, CO. We understand how frustrating it can be to wait, especially when you've made a reservation. We apologize for the delay and the slow service you experienced. Your feedback is invaluable to us and we'll certainly address these issues with our team. We hope you'll give us another chance to provide you with the quality experience you deserve. Sincerely, The Management Team
   

   1 person found this helpful

3. o

   otter

   Phoenix2 reviews

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited over an hour to get served Tables seated after us were served before us
   

   Benihana - Broomfield, COResponded on March 3, 2025

   Hey Otter, we're really sorry to hear about your experience at Benihana - Broomfield, CO. It's clear that we fell short in delivering the service you deserve. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We appreciate your patience and your feedback. We're taking your comments to heart and will work on improving our service. We hope you'll give us another chance to make things right. Sincerely, The Management Team
   

   1 person found this helpful

4. N

   N V

   Denver5 reviews

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was poor. Didn't get first course for just about an hour. Second course came after the chef came. Waiter had some orders wrong, chef Didn't make 2 rice orders initially had to get extra ingredients to make right later. One order was completely wrong and chef had to get more ingredients to get it right. What was supposed to be filet mignon turned out to be different cuts glued together. Needless to say it will be a long while before we go back.
   

   Benihana - Broomfield, COResponded on March 3, 2025

   Hi NV, We're truly sorry to hear about your recent experience at Benihana - Broomfield, CO. It's disappointing to know that our service did not meet your expectations. We strive to provide excellent service and it's clear we fell short during your visit. Your feedback about the incorrect orders and the steak preparation is noted and will be addressed with our team. We understand your concern about the long wait time and we sincerely apologize for any inconvenience it may have caused. We hope you'll give us another chance to provide the quality experience you expected from us. Best, The Management Team
   

   1 person found this helpful

5. W

   Willy

   Denver1 review

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Over all it was good. The food is what I would expect at hibachi.
   

   Benihana - Broomfield, COResponded on March 2, 2025

   Hi Willy, Thank you for taking the time to share your experience at Benihana - Broomfield, CO. We're glad to hear that you enjoyed the overall experience and found our food to be on point. We strive to provide a unique and enjoyable dining experience for all our guests. We noticed that you rated our value a bit lower. We're always looking to improve and your feedback is invaluable in this process. We hope to have the opportunity to serve you again and exceed your expectations. Best regards, Benihana - Broomfield, CO Management Team
   

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6. B

   Brandon VIP

   Denver13 reviews

   1.0

   Dined on February 27, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Sub par .. didn't have our order down correctly. Dirty table , no rice bowls , poor service
   

   Benihana - Broomfield, COResponded on February 28, 2025

   Hi Brandon, We're truly sorry to hear about your recent experience at Benihana - Broomfield, CO. It's disappointing to know that we didn't meet your expectations this time around, especially with regards to the service and the table cleanliness. We strive to provide our guests with the best dining experience possible, and it's clear we fell short. Your feedback is valuable to us, and we will definitely use it to improve. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

   1 person found this helpful

7. S

   Selena

   Denver3 reviews

   3.0

   Dined on February 24, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Made reservation at 6:30, but wasn’t seated until almost 7pm. Also, if I hadnt reviewed my bill I would have been charged incorrectly. Charges for other people sitting at our table was on my bill.
   

   Benihana - Broomfield, COResponded on February 25, 2025

   Hi Selena, We're truly sorry to hear about your recent experience at Benihana - Broomfield, CO. We understand how frustrating it can be to wait, especially when you have a reservation. We also apologize for the confusion with your bill. We appreciate your feedback and will use it to improve our reservation management and billing processes. We hope you'll give us another chance to make your dining experience better. Best regards, The Management Team
   

   1 person found this helpful

8. A

   Aaron

   Denver4 reviews

   1.0

   Dined on February 23, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Our table wasn’t ready until an hour after our reservation, even though when we checked in on time we were told there was a 20 to 30 minute delay. Did not actually get a first bite of food served until two hours after our reservation. We were celebrating my child’s birthday, and they never even came to sing the song that we heard throughout the rest of the restaurant. Never going back. 
   

   Benihana - Broomfield, COResponded on February 24, 2025

   Hello Aaron, We're truly sorry to hear about your recent experience at Benihana - Broomfield, CO. We understand how important special occasions are, and we regret that we were unable to make your child's birthday celebration memorable. We also apologize for the delay you experienced. We strive to provide our guests with the best service and food, and we apologize if we fell short during your visit. We appreciate your feedback and we'll definitely use it to improve our service. We hope you'll reconsider and give us another chance to make it right in the future. Best regards, Benihana - Broomfield, CO Management Team
   

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9. L

   Lisa

   Denver5 reviews

   2.0

   Dined on February 22, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Long wait times even if you have a reservation. We had a reservation for 8:30, seated at 9pm, did not start food preparation until almost 10pm, out at 11pm. Room was filled with smoke (before cooking even started) and they had space heaters in the room because it was so cold.
   

   Benihana - Broomfield, COResponded on February 25, 2025

   Thanks for visiting us, Lisa. We're truly sorry to hear about your experience at Benihana - Broomfield, CO. It's always our goal to provide a warm and inviting dining environment for our guests, and we're disappointed to hear that we fell short during your visit. We understand how frustrating long wait times can be and we apologize for any inconvenience caused. We also acknowledge your feedback regarding the room temperature and the smoke. Your feedback is important to us and we will definitely address these issues. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Broomfield, CO Management Team
   

   1 person found this helpful

10. E

    Erin

    Denver1 review

    1.0

    Dined on February 20, 2025

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 2

    Had the 5 course meal. Soup was cold, rice was thick and sticky. The server was not attentive. The chef turned the fan on the wrong way as he left and all of our food was instantly freezing. We were not offered our hot tea after the meal. It took almost 20 minutes to get the bill paid because the server was so busy with other tables. Yes the cooking was entertaining, but the overall experience was terrible. We will not be returning.
    

    Benihana - Broomfield, COResponded on February 21, 2025

    Hi Erin, We're really sorry to hear about your disappointing experience at Benihana - Broomfield, CO. We take pride in our food and service, and it's clear we fell short during your visit. We apologize for the discomfort caused by the chef's mistake and the delay in serving your hot tea. We also regret that the overall experience did not meet your expectations. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide the enjoyable dining experience we're known for. Best, The Management Team
    

    1 person found this helpful