Benihana - Bethesda, MD

Review summary

1. C

   Cianna

   Las Vegas

   5 reviews

   vip
   2.0

   5 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   It was outdated, felt as if my food was cold. The server was nice but didn't engage much, felt like a rush.
   

   Benihana - Bethesda, MDResponded 4 days ago

   Hi, Cianna! We're really sorry to hear that your experience at Benihana - Bethesda didn't meet your expectations. We take pride in our food and service, and it's disappointing to hear that you felt it was not up to par. We also appreciate your feedback about our server and will work on improving that aspect. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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2. K

   Karen

   Washington DC

   2 reviews

   vip
   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Had to wait 30 minutes to be seated, despite a reservation. This was a birthday dinner and, despite reminding the staff twice, our son did not get a happy birthday song or any acknowledgement of his special day.
   

   Benihana - Bethesda, MDResponded today

   Thanks for the review, Karen! We're sorry to hear about the wait you experienced despite your reservation. It's disheartening to hear that we didn't meet your expectations on this special day. We value your feedback and will use it to improve our service. We hope to have the opportunity to serve you again and make your next visit a more memorable one.
   

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3. C

   Chris

   Washington DC

   1 review

   vip
   5.0

   1 review

   Dined on November 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent service, great food. It gets a bit loud, but good food
   

   Benihana - Bethesda, MDResponded on November 9, 2024

   Hey Chris! Thanks for the review! We're thrilled to hear that you enjoyed our food and service at Benihana - Bethesda. We do apologize if the noise level was a bit high during your visit. We appreciate your understanding and patience. We hope to see you again soon for another great dining experience!
   

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4. S

   Sarah

   Washington DC

   1 review

   1.0

   1 review

   Dined on November 1, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our reservation was at 715, we arrived right on time, but we were not seated until 745. After 20 minutes sitting at a dirty table, no one had taken our order, so we left.
   

   Benihana - Bethesda, MDResponded on November 4, 2024

   Hello, Sarah! We're truly sorry to hear about your recent experience at Benihana - Bethesda. It's not the standard we aim for. We understand the frustration of waiting and we apologize for the inconvenience. We're taking your feedback seriously and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best, The Management Team
   

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5. T

   Thornton

   Washington DC

   1 review

   1.0

   1 review

   Dined on October 31, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I didn’t like how when we were seated we had to wait almost 20 minutes for someone to take out order for drinks and appetizers. The only great thing about the restaurant was the appetizers and the drinks, but the food was very poor. Low quality noodles. The noodles tasted Like they were made in contaminated water. The chicken had no flavor, and they only gave us four pieces of chicken. The shrimp literally tasted like it wasn’t even cooked all the way. This restaurant is a scam they give you highest prices for low quality of food. I do not recommend anyone Eating there. Oh, and by the way, our bill was $215.61 just for that crappy food.
   

   Benihana - Bethesda, MDResponded on November 4, 2024

   Thanks for the review, Thornton! We're truly sorry to hear that your experience at Benihana - Bethesda didn't meet your expectations. We understand that waiting for drinks and appetizers can be frustrating and we apologize for the delay. We also regret to hear about the quality of our food, as we strive to provide our guests with the best dining experience. We appreciate your feedback and will use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll consider giving us another chance to provide a better dining experience. Our best!
   

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6. r

   roderick

   Baltimore

   6 reviews

   5.0

   6 reviews

   Dined on October 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Amazing time , food was delicious. The chef gave a great performance along with being patience and asking the right questions . Drinks was on point . Will be back soon
   

   Benihana - Bethesda, MDResponded on October 23, 2024

   Dear Roderick! Thanks for visiting us at Benihana - Bethesda! We're thrilled to hear that you had an amazing time and enjoyed our delicious food and drinks. It's great to know that our chef's performance added to your experience. We appreciate your feedback and look forward to welcoming you back soon. Thanks again!
   

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7. L

   Liz

   Baltimore

   4 reviews

   5.0

   4 reviews

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef, Dol, was excellent. He did all of the fun tricks and then some! The food was great and we had a good time.
   

   Benihana - Bethesda, MDResponded on October 22, 2024

   Hi, Liz! Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with our chef and enjoyed our food. We always strive to create a fun and memorable dining experience for our guests at Benihana - Bethesda. Your feedback means a lot to us and we look forward to serving you again soon. Best, The Management Team
   

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8. P

   Peter

   Denver

   2 reviews

   3.0

   2 reviews

   Dined on October 18, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Great food service. Great experience. Everything was great except for one thing…. The Price. Why is the lunch menu and dinner menu so different in price? Would only come here for a birthday… 32 dollars for a chicken dish? Love this restaurant but it’s not affordable at all.
   

   Benihana - Bethesda, MDResponded on October 22, 2024

   Dear Peter! Thank you for taking the time to share your experience at Benihana - Bethesda. We're thrilled to hear that you enjoyed our food and service. We understand your concern about the pricing. We strive to provide a dining experience that aligns with the quality of our ingredients and the high-end of the restaurant experience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and will certainly take it into consideration. Looking forward to serving you again soon! Best, The Management Team
   

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9. A

   Alison

   Washington DC

   1 review

   2.0

   1 review

   Dined on October 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Coming here is supposed to be about the “show” when it comes to cooking the food right in front of you. While we saw some chefs at other tables doing fun tricks, our chef was very low energy. The food is not worth the cost without the show, and the show is variable depending on who you get. It is also so loud!
   

   Benihana - Bethesda, MDResponded on October 14, 2024

   Dear Alison! Thanks for the review. We're sorry to hear that your experience at Benihana - Bethesda didn't meet your expectations. We aim to provide a fun and energetic dining experience, but it seems we fell short during your visit. We appreciate your feedback on the food and the atmosphere, and we'll certainly take your comments into consideration as we continuously strive to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience.
   

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10. A

    Adrienne

    Washington DC

    13 reviews

    5.0

    13 reviews

    Dined on October 12, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    I always have a good time when I come to Benihana! The drinks are always good, and so is the food. We enjoyed having the table all to ourselves, like having our own personal chef.
    

    Benihana - Bethesda, MDResponded on October 14, 2024

    Thanks for the review, Adrienne! We're thrilled to hear that you always have a good time at Benihana - Bethesda. It's wonderful to know that our drinks and food continue to meet your expectations. We're glad you enjoyed your time alone with your personal chef. We appreciate your feedback and look forward to serving you again soon!
    

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