Benihana - Beaverton, OR

Review summary

1. OT

   OpenTable Diner

   Las Vegas2 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef was awesome. But We had 6:15pm reservations and they kept telling us it would be 15 more minutes to be seated for well over an hour. That was extremely frustrating. They should be more clear and able to have a better read on their seating availability. Over an hour wait with reservations is not acceptable.
   

   Benihana - Beaverton, ORResponded today

   Thanks for the review. We're glad to hear that you enjoyed the food and service at Benihana - Beaverton, OR. We apologize for the extended wait time you experienced, despite your reservation. We understand how frustrating that can be, especially when you have a reservation. We'll work on improving our reservation system to ensure more accurate timing and seating. We hope to provide you with a better experience in the future.
   

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2. D

   Devante

   Portland1 review

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We waited for over an hour after our set reservation time. But the food and service was beyond phenomenal!
   

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3. OT

   OpenTable Diner

   Portland2 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Experience got off to a poor start as we had to wait over an hour past our reservation time. Then we didn’t have a chef at our table for another hour, overall we were at the restaurant for over 3 hours. The chef and food were good, but would not go again.
   

   Benihana - Beaverton, ORResponded today

   Dear Guest! Thanks for visiting us at Benihana - Beaverton, OR. We're sorry to hear about your experience. We understand how frustrating it can be to wait and experience a poor start to your visit. It's also concerning to hear about the extended time you were at the restaurant. We strive to provide efficient service and delicious food to all our guests. We're glad to hear that you enjoyed the chef and food, but we understand that your expectations were not met. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to make your experience better.
   

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4. N

   Nicole

   Portland1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   overall, it was OK, but super expensive and the inside of the restaurant was really dirty. They pack that place to the brim. You couldn’t even get through to use the restrooms. I feel like I could’ve had a much nicer dinner for the amount of money that we spent.
   

   Benihana - Beaverton, ORResponded today

   Thanks for visiting us, Nicole. We're sorry to hear that your experience at Benihana - Beaverton, OR didn't meet your expectations. We understand your concerns about the cleanliness and our prices. We strive to provide the best service and food, and we're sorry if you felt otherwise. Your feedback is important to us and we will certainly take it into consideration. We hope to have the opportunity to serve you again and provide a better experience.
   

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5. D

   Danielle

   San Francisco1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Our cook was inexperienced. The tricks we came to know and love most of them he did not do . He over cooked the fried rice an Made it crunchy not tender . He over cooked the chicken as well . He let it sit on the grill to long . We enjoyed him as a person but would have liked our food cooked properly. Especially for the cost . We were charged dinner rate prices at lunch time . This was a once a year birthday meal and it was unacceptable
   

   Benihana - Beaverton, ORResponded 1 day ago

   Hi Danielle, We're truly sorry to hear about your recent experience at Benihana - Beaverton, OR. It's disappointing to know that the quality of our food did not meet your expectations, especially on such a special occasion as a birthday meal. We appreciate your feedback and will take it into account as we continuously strive to improve our service. We hope you'll give us another chance to impress you with our culinary skills next time. Best regards, The Management Team
   

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6. S

   Steve

   Portland1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing birthday experience for my son's 14th. Highly recommended.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Hey Steve, Thank you so much for choosing Benihana - Beaverton, OR for your son's special birthday celebration! We're thrilled to hear that you had an amazing experience and that you found our food, service, and value to be top-notch. We always strive to make special occasions even more memorable. Your high recommendation means a lot to us. We look forward to serving you again soon. Best regards, The Management Team
   

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7. j

   jason

   Portland1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. I was a bit shocked on the 60 dollar margaritas but other than that had a wonderful experience. And yes the margarita was good as well.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Hey Jason, We're thrilled to hear that you had an excellent experience at Benihana - Beaverton, OR! It's great to know that you enjoyed our food and service. We always aim to provide top-notch experiences for our guests, and it's wonderful to hear that we hit the mark for you. We're glad you liked the margarita as well! Thank you for choosing us for your dining experience. We look forward to welcoming you back soon. Best regards, The Management Team
   

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8. D

   Don

   Portland1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun night celebrating my daughter’s birthday. Everyone from the host, server and chef were fantastic.
   

   Benihana - Beaverton, ORResponded 4 days ago

   Hey Don, We're thrilled to hear that you chose to celebrate your daughter's birthday with us at Benihana - Beaverton, OR and had a fun night! It's always our goal to provide excellent service and delicious food, and we're glad we hit the mark for you. We appreciate your kind words and look forward to welcoming you and your family back for more celebrations in the future. Best, The Management Team
   

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9. K

   Kali VIP

   Las Vegas4 reviews

   5.0

   Dined on March 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, enjoyed myself. Although Benihana did forget some courses within my meal
   

   Benihana - Beaverton, ORResponded 7 days ago

   Dear Kali, Thank you for sharing your experience! We’re glad to hear you enjoyed yourself, but we apologize for missing some courses during your meal. Your feedback is important, and we’ll work on improving to ensure a flawless dining experience. We hope to welcome you back soon for an even better visit!
   

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10. M

    Mallena

    Seattle1 review

    1.0

    Dined on March 16, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Wish I could have spent time and ate here but went to go check in for my 700 o'clock reservation at 650 for them to tell me it's an hour wait from the time of check in . Blamed open table the reservation website for over booking and there's nothing they can do . As we were getting told to wait at 6:55 the family that's been there since 515 was just getting seated ! No thank you for the amount of money we would have spent needs better customer service and better time management
    

    Benihana - Beaverton, ORResponded on March 17, 2025

    Dear Mallena, We’re truly sorry for the frustrating experience you encountered. Waiting an hour past your reservation time and receiving poor communication is unacceptable. Reservations are meant to provide a smoother experience, and we regret that we fell short. While OpenTable helps manage bookings, we should have communicated more clearly and managed the situation better. Your feedback about customer service and time management is invaluable, and we’ll work on improving these areas. We apologize for the disappointment and hope you'll consider giving us another chance in the future.
    

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