Benihana - Beaverton, OR

Review summary

1. T

   Trevor

   San Francisco

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst dining experience my family has ever had. We had a 6pm reservation and don’t get seated until 7:10. Then we sat at the communal table waiting for our cook to show which they didn’t for another 20 minutes (could’ve been longer but after waiting that long, we got up and left)
   

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2. P

   Pam

   Portland

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I'm have been going to Benihana for decades. We have always loved it. But lately the experience has been so lacking. A month ago it took 1:30 mins before a cook came. We left. The reason given was lack of cooks that afternoon. Today they had a '"new cook". The food was so sub standard. Chicken without sauces and super dry.. Shrimp literally so over cooked it was crusty. Food cooked in the strangest order from the norm. Anyway, I love this place but it's going through some things.
   

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3. V

   Victor

   Portland

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   The cook was excellent so friendly food was 9/10 but the FRONT LADY SKINNY WITH FINGER TATTOOS SO RUDE AF I was waiting for 1hr and 15 minutes just for a Party of 2 ppl CRAZY
   

   Benihana - Beaverton, ORResponded 1 day ago

   Dear Victor! Thank you for sharing your feedback. We're thrilled to hear you enjoyed the food and the cook's friendly service! However, we deeply regret the negative impression left by the service at the front. Waiting for over an hour for a party of two is unacceptable, and no guest should feel disrespected. We take your concerns about the hostess seriously and will address this with our team to ensure all staff provide warm and professional service. Your experience matters, and we’re committed to improving. We hope to welcome you back for a better visit in the future! The Management Team
   

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4. a

   ali

   VIP

   Hawaii

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   We had a 6:15 reservation and were finally seated at 7:25. We had the very last table in the back looking at the sink and fire escape door.
   

   Benihana - Beaverton, ORResponded today

   Thanks for the review, Ali. We're sorry to hear about the delay you experienced during your visit. It's always our goal to provide our guests with a smooth dining experience, and we regret that we fell short this time. We're glad to hear that you enjoyed our food and we'll strive to improve in these areas. We appreciate your feedback and hope to serve you again soon.
   

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5. OT

   OpenTable Diner

   Portland

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   Food is good. Hood Ventilation at tables is extremely poor. Plan to come home smelling of the cooking tables, right down to your under garments
   

   Benihana - Beaverton, ORResponded 1 day ago

   Dear Guest! Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food at Benihana - Beaverton. However, we're sorry to hear about your experience with the ventilation. We strive to provide an enjoyable dining experience for all of our guests and we apologize if we fell short. Your feedback is invaluable and we will certainly look into this matter. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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6. d

   david

   VIP

   San Francisco

   6 reviews

   4.0

   6 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   We love Benihana, should have been 5 stars, however our server forgot an extra side of rice we ordered and as you know they make it right in front of you to order so once we realized it was too late to fix it. Roger was our chef and he was great. Overall good time, they always make it fun.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Hello David, Thank you for taking the time to leave us a review. We're glad to hear that you still consider Benihana a favorite despite the hiccups. We apologize for the oversight regarding the extra side of rice - that's certainly not the standard service we strive to provide. We appreciate your understanding and patience, and we're thrilled to know that you had a good time. We hope to see you again soon, and promise to make your next visit more enjoyable. Best, The Management Team
   

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7. B

   Bryan

   San Francisco

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   They definitely like their sauce. The food was loaded with sodium and no flavor. Also the lobster was over cooked.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for visiting us, Bryan. We're sorry to hear that your experience at Benihana - Beaverton, OR didn't meet your expectations. We strive to provide flavorful dishes and high-quality food, so we regret that the lobster and your meal didn't meet those standards. We appreciate your feedback as it helps us improve. We hope you'll give us another chance to impress you with our culinary offerings. Best regards, The Management Team
   

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8. A

   Alisha

   Portland

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a fun experience and a great way to celebrate a birthday l!
   

   Benihana - Beaverton, ORResponded 3 days ago

   Thanks for the feedback, Alisha! We're thrilled to hear that you always have a fun experience at Benihana - Beaverton, OR and that you choose us to celebrate your birthday. We strive to make every occasion special for our guests, and your kind words are a testament to our efforts. We look forward to welcoming you back soon for another great experience!
   

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9. E

   Elizabeth

   Portland

   1 review

   4.0

   1 review

   Dined on January 13, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The organization of the hostesses absolutely sucked I made reservations for 6:15 and they called to say we would be squished ect multiple times and than on arrival we were pretty much a walk in we waited over an hour the chef and server were amazing cool funny talented people with great energy the hostesses suck
   

   Benihana - Beaverton, ORResponded 7 days ago

   Hello Elizabeth, We're thrilled to hear that you enjoyed your experience at Benihana - Beaverton, OR! It's great to know that our team made a positive impression on you. We apologize for the inconvenience caused by the wait, and we appreciate your patience. We're also sorry to hear about your experience with our hostesses. We always aim to provide a comfortable and enjoyable environment for our guests, and we'll definitely look into this. We hope to see you again soon!
   

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10. K

    Kenneth Breeze

    Portland

    1 review

    5.0

    1 review

    Dined on January 13, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had an excellent time a fantastic experience. The service was perfect. The value was outstanding. The staff was incredible.
    

    Benihana - Beaverton, ORResponded 7 days ago

    Thanks for the review, Kenneth! We're thrilled to hear that you had an excellent time at Benihana - Beaverton, OR and that you found our service to be perfect. It's wonderful to know that you appreciated the value we offer as well. We're proud to be one of the best in the area, and we're glad that you had a fantastic experience with our staff. We look forward to serving you again soon!
    

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