Benihana - Atlanta - Buckhead, GA

Review summary

1. B

   Bob

   VIP

   Raleigh

   10 reviews

   3.0

   10 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   They had two armed guards outside the restaurant and one inside. Kind of scary....
   

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2. J

   JOSEPH

   Cincinnati

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We had a reservation for 8:30. We were required to use a credit card to reserve, and informed that we would be charged $20 if we missed our reservation (15 minutes late). We arrived at 8:30, and were informed that they were just now seating the 8:00 reservations. Finally at 10:04 pm we weee seated. We got our drinks at 10:31. That’s 2 hours after our reservation time. How does this even happen? What’s the point of making a reservation? If they charge us for missing the reservation, shouldn’t they do something for us when THEY miss the reservation? The service was so bad that you don’t even have time to read all the things that happened. It was the worst restaurant experience I’ve ever had, and Benihana is my favorite restaurant. But it was bad enough that when we left at 11:30, after spending $301 on my family, I realized that it’s truly not worth it.
   

   Benihana - Atlanta - Buckhead, GAResponded 3 days ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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3. A

   Angelina

   Atlanta Metro

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had reservations for 5:30 PM but were not seated until 7:45 PM—a delay of over two hours. Upon arrival at 5:00 PM, we learned they were still seating guests with 3:00 PM reservations. This level of mismanagement is unacceptable. Overbooking to the extent of 1,100 reservations in one day demonstrates a clear disregard for customers’ time and expectations, despite the holiday season. I made my reservations a month in advance, expecting a professional and well-organized experience. Instead, the lack of a proper system and an apparent prioritization of financial gain over customer satisfaction created a chaotic and disrespectful environment. When businesses fail to respect their customers’ time and plans, they risk losing trust and loyalty. A reservation cap should have been implemented to ensure smooth operations and positive experiences for all. This was a poor reflection of professionalism, and significant improvements are necessary.
   

   Benihana - Atlanta - Buckhead, GAResponded 3 days ago

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

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4. G

   Gregory

   Western NC

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Had res for 5:30 seated at 7:45 food was subpar chef not that good . Staff was nice even though was told 700 res that day could at least have provided soda tea or water during the extremely long wait. Use to be much better seems to have declined
   

   Benihana - Atlanta - Buckhead, GAResponded 3 days ago

   Dear valued guest, thank you for your review. We apologize for any inconvenience you experienced and would appreciate the opportunity to learn more. Please contact us by visiting our "Contact Us" page on our website
   

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5. D

   Dana

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I booked my reservation months in advance for 5:15pm on Christmas. We were not seated until 7:15pm. No apologies, nothing was done to show they understood our frustration. Nine years this has been our tradition, but it will not continue. Very frustrating
   

   Benihana - Atlanta - Buckhead, GAResponded 3 days ago

   Dear guest, thank you for your comments. We regret that we did not provide the level of service you anticipated. We’re dedicated to improving and would appreciate any additional details you can offer. Please contact us through our “Contact Us” page on our website.
   

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6. A

   Ashonta

   Atlanta Metro

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Wait times ridiculous! Bathroom was atrocious. Service and food were good.
   

   Benihana - Atlanta - Buckhead, GAResponded 3 days ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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7. D

   Doris

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   Had a reservation for 3:45 pm. Arrived and signed in on time and was told that they were 1 hour to 1 1/2 hours behind. Waited and waited! When I was seated waited another 45 minutes before my order was taken. After my order was taken…waited… another 20 minutes before the chef came. Had a bad experience on the very first time ever eating out on a holiday
   

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8. A

   Arnette

   Memphis/West TN

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Horrible!!! It was a hour and half wait with a reservation. They blamed Open Table for over booking. The food was just okay and too crowded. Utensils were dirty. Never Again!!! The chef was friendly and entertaining.
   

   Benihana - Atlanta - Buckhead, GAResponded 3 days ago

   Dear valued guest, we’re sorry that your recent visit did not meet your expectations. Your feedback is important to us, and we would like to understand more about your experience. Please reach out to us by visiting our “Contact Us” page on our website.
   

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9. A

   Antoinette

   Columbus

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   It was Christmas nice they were even open. They over booked ran and hour behind with reservations. Our chefs from Puerto Rico was very nice. and good. Food he prepared was bomb. Million people here on yesterday. First experience eating out on Christmas expensive $189 three people no drinks.
   

   Benihana - Atlanta - Buckhead, GAResponded 3 days ago

   Dear guest, we appreciate your review and are sorry to hear that your experience wasn’t satisfactory. We would love the chance to make things right. Please contact us by visiting our "Contact Us" page on our website
   

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10. D

    Dr. Jamniqie

    Atlanta Metro

    5 reviews

    5.0

    5 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 3

    Our chef … chef OD was amazing. He was very personable with a sense of character. Made us smile for Christmas.
    

    Benihana - Atlanta - Buckhead, GAResponded 4 days ago

    Hey Dr. Jamniqie, Thank you so much for your kind words and for choosing to celebrate your holiday with us at Benihana - Atlanta - Buckhead, GA. We're thrilled to hear that our chef made a positive impression on you. It's wonderful to know that our team was able to make you smile and feel at ease. We always strive to provide the best service to our guests and your feedback helps us do just that. We appreciate your feedback on our service and value, and we will continue to work on improving these areas. We hope to have the pleasure of serving you again on your next visit. Best, The Management Team
    

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