Benihana - Atlanta - Buckhead, GA

Review summary

1. M

   Mike

   Nashville

   2 reviews

   3.0

   2 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We had not been to Benihana's in a long, long time. We went as a celebration dinner after our son's engagement just prior at the Atlanta Botanical Gardens. I must say, as native Atlantan with many fond memories of being in and around Downtown Atlanta, Midtown and Buckhead, and even many fun memories associated with Benihana's, I was rather shocked at the behavior of the clientele. There were only four of us so we were seated with two other couples we did not know. Back in the good old days, that would have meant we made new friends and had a jolly time being entertained by the chef at our table. However, that was not the case at all. Both couples, one maybe more than the other, were completely engrossed with their phones, barely spoke to each other, much less anyone else. They seldom, if at all, smiled or engaged with the chef or any table mates. As we looked around the entire restaurant, we were surrounded by groups of families--including young children--who were doing the same thing--everyone glued to a phone in hand. We were the only 4 we could see who did not have our phones out (except for a fun photo or two). We enjoyed our dinner and conversation with each other. Our chef was entertaining and seemed to appreciate our engagement with him. Our service was good and the food was exactly as expected. I doubt, however, that we will be back there soon. So unfortunate the social skills that are lost and the rudeness exhibited toward hardworking people. It makes me sad to write this review. It was quite a wake up call to our whole group. It was not the service that turned us off, but the clientele.
   

   Is this helpful?

   Report
2. B

   Bob

   VIP

   Raleigh

   10 reviews

   3.0

   10 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   They had two armed guards outside the restaurant and one inside. Kind of scary....
   

   Benihana - Atlanta - Buckhead, GAResponded today

   Hey Bob, Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our food, but we're sorry to hear about your experience with the security. We understand how this could have made you feel, and we assure you that we take this matter seriously. We are working on improving our security measures to ensure a safer environment for our guests. We hope to have the opportunity to serve you again and provide a better experience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
3. J

   JOSEPH

   Cincinnati

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We had a reservation for 8:30. We were required to use a credit card to reserve, and informed that we would be charged $20 if we missed our reservation (15 minutes late). We arrived at 8:30, and were informed that they were just now seating the 8:00 reservations. Finally at 10:04 pm we weee seated. We got our drinks at 10:31. That’s 2 hours after our reservation time. How does this even happen? What’s the point of making a reservation? If they charge us for missing the reservation, shouldn’t they do something for us when THEY miss the reservation? The service was so bad that you don’t even have time to read all the things that happened. It was the worst restaurant experience I’ve ever had, and Benihana is my favorite restaurant. But it was bad enough that when we left at 11:30, after spending $301 on my family, I realized that it’s truly not worth it.
   

   Benihana - Atlanta - Buckhead, GAResponded 4 days ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

   Is this helpful?

   Report
4. A

   Angelina

   Atlanta Metro

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had reservations for 5:30 PM but were not seated until 7:45 PM—a delay of over two hours. Upon arrival at 5:00 PM, we learned they were still seating guests with 3:00 PM reservations. This level of mismanagement is unacceptable. Overbooking to the extent of 1,100 reservations in one day demonstrates a clear disregard for customers’ time and expectations, despite the holiday season. I made my reservations a month in advance, expecting a professional and well-organized experience. Instead, the lack of a proper system and an apparent prioritization of financial gain over customer satisfaction created a chaotic and disrespectful environment. When businesses fail to respect their customers’ time and plans, they risk losing trust and loyalty. A reservation cap should have been implemented to ensure smooth operations and positive experiences for all. This was a poor reflection of professionalism, and significant improvements are necessary.
   

   Benihana - Atlanta - Buckhead, GAResponded 4 days ago

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
5. G

   Gregory

   Western NC

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Had res for 5:30 seated at 7:45 food was subpar chef not that good . Staff was nice even though was told 700 res that day could at least have provided soda tea or water during the extremely long wait. Use to be much better seems to have declined
   

   Benihana - Atlanta - Buckhead, GAResponded 4 days ago

   Dear valued guest, thank you for your review. We apologize for any inconvenience you experienced and would appreciate the opportunity to learn more. Please contact us by visiting our "Contact Us" page on our website
   

   Is this helpful?

   Report
6. D

   Dana

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I booked my reservation months in advance for 5:15pm on Christmas. We were not seated until 7:15pm. No apologies, nothing was done to show they understood our frustration. Nine years this has been our tradition, but it will not continue. Very frustrating
   

   Benihana - Atlanta - Buckhead, GAResponded 4 days ago

   Dear guest, thank you for your comments. We regret that we did not provide the level of service you anticipated. We’re dedicated to improving and would appreciate any additional details you can offer. Please contact us through our “Contact Us” page on our website.
   

   Is this helpful?

   Report
7. A

   Ashonta

   Atlanta Metro

   4 reviews

   3.0

   4 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Wait times ridiculous! Bathroom was atrocious. Service and food were good.
   

   Benihana - Atlanta - Buckhead, GAResponded 4 days ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

   Is this helpful?

   Report
8. D

   Doris

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   Had a reservation for 3:45 pm. Arrived and signed in on time and was told that they were 1 hour to 1 1/2 hours behind. Waited and waited! When I was seated waited another 45 minutes before my order was taken. After my order was taken…waited… another 20 minutes before the chef came. Had a bad experience on the very first time ever eating out on a holiday
   

   Benihana - Atlanta - Buckhead, GAResponded today

   Hello Doris, We're truly sorry to hear about your recent experience at Benihana - Atlanta - Buckhead, GA. We understand how frustrating it must have been to wait for your order despite having a reservation. We always aim to provide timely service and it's disappointing to hear that we fell short during your visit. Please know that your feedback has been noted and we will work diligently to ensure this does not happen again. We hope to have the chance to provide you with a better experience in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, Benihana - Atlanta - Buckhead, GA Management Team
   

   Is this helpful?

   Report
9. A

   Arnette

   Memphis/West TN

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Horrible!!! It was a hour and half wait with a reservation. They blamed Open Table for over booking. The food was just okay and too crowded. Utensils were dirty. Never Again!!! The chef was friendly and entertaining.
   

   Benihana - Atlanta - Buckhead, GAResponded 4 days ago

   Dear valued guest, we’re sorry that your recent visit did not meet your expectations. Your feedback is important to us, and we would like to understand more about your experience. Please reach out to us by visiting our “Contact Us” page on our website.
   

   Is this helpful?

   Report
10. A

    Antoinette

    Columbus

    1 review

    3.0

    1 review

    Dined 6 days ago

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 3

    It was Christmas nice they were even open. They over booked ran and hour behind with reservations. Our chefs from Puerto Rico was very nice. and good. Food he prepared was bomb. Million people here on yesterday. First experience eating out on Christmas expensive $189 three people no drinks.
    

    Benihana - Atlanta - Buckhead, GAResponded 4 days ago

    Dear guest, we appreciate your review and are sorry to hear that your experience wasn’t satisfactory. We would love the chance to make things right. Please contact us by visiting our "Contact Us" page on our website
    

    Is this helpful?

    Report