Albert's Restaurant - San Diego Zoo

Review summary

1. L

   Linda

   Las Vegas

   13 reviews

   5.0

   13 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time at lunch with my friends. Portions were large and we all shared. Nice wine selection.
   

   Is this helpful?

   Report
2. JM

   JasmineM

   Louisville

   4 reviews

   vip
   1.0

   4 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   My husband and I are members of the zoo and eat at Albert’s almost once a week. We have always had great experience until today. I made a reservation for 6 adults accidentally not remembering that we have a 10 month old that would need a high chair making it 7. I inform the waitress of my mistake and she says ok that’s fine and we wait thinking that we’d be seated momentarily… 10 minutes roll by, I get up and ask the hostess what the status is of our table is because my diabetic father needed to eat soon or his sugar was going to drop and the hostess, Ariana, said she didn’t have any tables available, even though we had a reservation. So I look in the dining room and there are several tables next to one another that are open and I inform them of so and they say we can’t put them together horizontally because of the servers path, ok great how about putting them vertically… no we can’t do that either. Ok why is that. Because we can’t. But why I don’t understand. Because it’s against the wall… ok so are these other tables. Our manager won’t allow us to. Great go get your manager. Tara, the manager, comes up and i say I have a reservation, my dad’s sugar is dropping and we’ve now been waiting over 20 mins. I say it seems as though if there’s no cheeseburger button, they can’t make a cheeseburger. She gets SUPER HUFFY and says don’t talk about my staff that way. Well Tara, your hostess Ariana started with attitude with us so we are looking for a solution here. She says your table is being bussed and i walked away. When we were seated Mark the waiter changed our experience immediately, he was so attentive, he was the epitome of excellent customer service. He and the food were excellent. Your front of house staff and manager on duty need a serious lesson in customer service. When I asked Ariana about our table and told her about my dad’s sugar dropping she should have said I’m so sorry your tables not ready yet but can I get your guest some orange juice or something.
   

   Is this helpful?

   Report
3. D

   David

   San Diego

   3 reviews

   vip
   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, good food. Wonderful ambiance. Nice place to take a break from the zoo crowds.
   

   Is this helpful?

   Report
4. A

   Amy

   Des Moines

   4 reviews

   4.0

   4 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   It was a terriifc midday break and good meal choice.
   

   Is this helpful?

   Report
5. D

   Della

   Houston

   9 reviews

   vip
   5.0

   9 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our lunch at Alberts. We had Cobb salads which were probably the best I’ve had. Fresh veggies, strawberries and delicious vinaigrette. I added blackened salmon which was cooked perfectly. The adult beverage menu had many nice options. Hubby had a nice cab and I had a delicious gin cocktail. Such a relaxing sit down spot to take a break from the walking. And our server was very friendly and attentive. Highly recommend for allergies as well as they were accommodating for gluten and dairy allergies.
   

   Is this helpful?

   Report
6. P

   Patricia

   Portland

   10 reviews

   5.0

   10 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   It's a refreshing sit down restaurant in the zoo. Food was generally good. The wait staff was very pleasant. Make reservations
   

   Is this helpful?

   Report
7. R

   Reesha

   San Diego

   10 reviews

   vip
   5.0

   10 reviews

   Dined on November 6, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Pear Martini was delicious! Cobb salad with chicken was amazing! Marsala mushroom soup was hearty!
   

   Is this helpful?

   Report
8. P

   Patrick

   Salt Lake City

   2 reviews

   5.0

   2 reviews

   Dined on November 4, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Really cool spot- def recommend.....the vibe there is very fitting!
   

   Is this helpful?

   Report
9. JH

   JosephH

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was really good. We had the tacos and the chicken sandwich. It was pricey as expected but still good. Service was great and the waterfall was beautiful. Drinks were DELICIOUS!
   

   • 
   • 

   Is this helpful?

   Report
10. S

    Samantha

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on November 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Such a wonderful meal for lunch, both healthy and delicious. Cauliflower fried rice and pear martini were amazing!! Grilled chicken and fruit for the little one was also delicious.
    

    Is this helpful?

    Report